Stuart's Automotive

Christopher petros

★★☆☆☆

Edited 4 years ago

This place has become much better since they got rid of the super rude old woman. Although the customer service has drastically improved, the prices for towing and storage fees, etc. are still very expensive. Obviously if the cops have it towed there you have no choice (which they know and take full advantage of) but to pay whatever they say. If you’re looking to call for a tow on your own accord, I would suggest looking elsewhere!

Nick Bindles

★☆☆☆☆

5 years ago

Worst place ever! mad rude scam artists. pretty sure they illegally towed me. When found out where I worked they asked if I would call them to let them know if people were parked in our parking lot said they would give me $20 for every car I had towed to them. Asked if he could call me sometime. So unprofessional. Please be careful. They def. over charge and don't do everything legally.

Kyle Choum

★☆☆☆☆

2 years ago

I got my car serviced there after an accident. When I got my car back my lug nut key lock was missing. I called Stuart’s and they told me that they don’t have it even though that’s the only spot it could be. Now they are charging me $80 for a replacement. Ridiculous. Also the front desk staff is quite rude. Update: I went there today and they had my lug nuts after trying to charge me for them.

Eden Blakeley

★☆☆☆☆

2 years ago

Women should not go to this business. Or anyone for that matter. The middle aged man (I believe the owners son) was very comfortable being aggressive towards me and another woman onTWO separate occasions. Gross display of disrespect and completely unprofessional. If you need automotive services go elsewhere.

Brandon Roy

★★★★★

4 years ago

The best and most honestly priced work I’ve ever had done on any of my cars. So glad to have had the chance to use their shop. Highly recommended from me! Done in a timely manner by knowledgeable professionals.

Sonya Knudsen

★★★★★

6 years ago

I know most people deal with a towing company under bad circumstances. I can say they were very kind after my accident and very accommodating about me getting my personal belongings out of the vehicle. They were very upfront about the fee per day.

Brendan T

★★★★★

4 years ago

Car needed to get towed after it wouldn't start and none of the other services would answer their phone. Stuart's had someone out to me in 20 minutes. The guy towing my car asked what was wrong. Helped me work on it, fixed it, and got me to the dealership on my own wheels. Very professional and helpful guy. I can't vouch for everyone else's experiences but I was very pleased to get the help I did.

Chris Ciarlone

★★★★★

2 years ago

Stuart's was very good to me during a tough time. We unfortunately had a bad accident that resulted in a total loss. Stuart's called me after my car was there for a few weeks to make sure my insurance company picked it up before charges would come way. In addition, the tow truck driver was very friendly and made us feel comfortable.

Brian Woodbury

★★★★★

a year ago

Helped me out and towed my bike off the side of Rt3 when I had a rear flat. Sergio was great, friendly, and fast! Took really good care of my bike when loading and unloading.

Matt

★★★★★

3 years ago

In what was a very difficult time for us, Kevin Sr. (owner) took great care of us from letting us sit in his truck in the cold weather to connecting us quickly with insurance to access the damage. We live out of state, and he was very helpful in cleaning out the car and packing our stuff away for pickup. We are so grateful to him for his kindness. Folks, this is a good man. We recommend him highly.

Gary Bordeleau

★☆☆☆☆

a year ago

The Driver was 1 of them most rude individuals I've met. If I only knew. I wouldn't have had them tow my car. Do your self a favor and find someone else. Not only are the all rude there also CROOKS CALL SOMEBODY ELSE 3/4 MILE TOW $265

Wesley Brandes

★☆☆☆☆

9 months ago

Today at 4 o'clock pm I was there to pick up material in my van and they treated me like trash, I don't know what’s going on , the three guys who were in the back office one of them even said bad words behind me. They should train their employees how to treat people and next time I will seek my rights .

Nicole Bordeleau

★☆☆☆☆

a year ago

Edit - Owner/manager takes no accountability for staff's poor performance and puts the blame on the customer. Do better. Let's be honest. A 20 year city contract is cozy, but gives your staff no right to treat people how they want. Your front desk person had to work harder than normal it seems, because she stated we were the most difficult people she's worked with, along with tossing paperwork at my mother. Despicable behavior. Days storage? My tow company came and got my car by 2pm-ish. It was there for maybe 5 hours total. Clean up? Take a look at the photos. Not sure what they told you they had to clean up. And then there's the fee. On site we were told $125, then it became $265, then it was $241. And we had to wait an hour to go back to the facility because you all still had it on the truck. And your staff wanted cash only, or a business check. Fortunately, it is going through the insurance after all, which isn't free last time I checked. Interesting that you all wouldn't even give us a receipt, yet had us sign paperwork, as your front desk staff bellowed off charges verbally. Your staff also was berating us when she said we could have had it towed where we wanted. We told them where we wanted it towed and they refused to tow it anywhere but Tanner st. This whole system is a scam. The only reason this company was called is because the Lowell police wouldn't wait 15 minutes for our tow company to arrive. Treat people better.

The Truth

★☆☆☆☆

a year ago

Delayed the release of my vehicle because they didn’t want to inform me of the release paperwork until after the tow truck for the insurance went to go pick it up. They wanted the extra day of storage to charge the insurance yet it just delays my whole process. Their lack of communication on this matter was the reason I decided not to get my vehicle fixed there. I had my insurance company tow it to another auto repair shop and it showed me how a repair shop should treat its customers. Stuart’s can take some notes on customer service. I’ll be sure not to use their towing services or repair shop in the future. It was a simple communication piece but it was apparent that the daily storage fee is much more valuable to them.

Jay Jee

★☆☆☆☆

8 months ago

If i could give this place zero stars, i would but anyways. I was there recently, and i have to say that the lady up front was very rude, has an extreme attitude, it is definitely unacceptable, horrible customer service, also had her kid sitting up front eating while watching tv, super unprofessional(nothing against the kid). Definitely awful. She needs help with her attitude and better customer service.. Gave me a hard time about not receiving my documents for the vehicle, even though they did which it was a lie. She just wanted to make it as hard as possible for me. Definitely the worse towing place in the area. I find it difficult to understand how law enforcement maintains a working relationship with this business, considering the lack of professionalism observed. This business shouldn’t even be running at this point with these kind of people.

KIBIRIGE HASSAN

★☆☆☆☆

3 months ago

Very rude woman upfront avoid this place at all costs. Every body here is rude very un professional law enforcement should not work with this place it's a small jail in there office had a bad time with them .I got over charged agreed to pay and this woman choosing to look down on me .

Willem Price

★☆☆☆☆

3 weeks ago

Half ass job on the car and worst customer service i have ever encountered. Got towed here after a minor collision and they couldnt even get the body work right. Not to mention the new scratches on the trunk and hood, lying about the timeline on the repair, or then missplacing my keys. If you get towed here i wouldnt engage with them unless you have 0 other options. Depressing environment and people.