Subaru of Portland

Justin Pridon

★☆☆☆☆

5 months ago

One of the worst car buying experiences here. When I bought my sti brand new from here the sales people were horrible! I was already pre approved and wanted to test drive a sti and the sales guy literally put a blank piece of paper on the table and said to sign it that I was gonna buy the car. It was so embarrassing, I should have left then. Lucky for them I wanted the car and was gonna get it regardless but would never buy another car from here again.

Suz

★★★★★

a month ago

I had a wonderful experience with the team, and especially with Michael Earl. He made the entire process comfortable and easy to navigate. I truly appreciated his professionalism, patience, and kindness throughout the experience. I felt very well taken care of and am so happy with my new vehicle. Thank you for such great service!

William Breazile

★★★★★

Edited a month ago

Edit: within a week Subaru reached out to me and they resolved my concerns in a timely manner. Had a lot of service here and things have been generally good not great. This time had to wait 3-4 weeks for service to be complete and my car was returned much dirtier than when I dropped it off and someone hit something with my car because there was a scuff on the front fender. I was able to buff it out at home pretty quickly but I was pretty disappointed to see my car looking so bad, inside and out, when I was really looking forward to getting it back for so long. My car isn't anything too special but I take good care of it and I was expecting a higher level of care

Sonia Furini

★★★★★

a month ago

From the drive in to the drive out, this was a 5 star experience! I brought my dog with me and everyone was pleased to see him and greeted him! The customer lounge has 2 dog beds, water bowls, and even a dog washing station! There were snacks and coffee for humans too! The estimate was clear and the service was very quick! My service agent, the car loaner agent, and in fact everyone I met was very kind, polite, and professional!

Keegan Perez

★★★★★

4 months ago

My wife and I are on our 4th Subaru and we absolutely love our Ascent! We have bought all four of our Subarus through Subaru Portland, and we won’t go anywhere else! Our Ascent did have a small defect and everyone at Subaru of Portland did a wonderful job making sure we were taken care of as quickly as possible. Big shout out to Vaughn and Ray, who took the extra time to make sure everything went smoothly!!

Keziah Perez

★★★★★

2 months ago

Took my car in for a programming recall and to ask about a problem with my steering wheel. The steering wheel fell in the grey area of being covered under the warranty and they weren’t going to cover it but Kfir fought for it to be replaced for free and they were able to do it under a good will policy. He put the order in for the part, they were able to fix it, and he was super understanding/flexible of my work schedule for when I was able to pick it up and return the loaner car. Shoutout Kfir for all your help getting my car taken care of, you’re awesome and I appreciate you! Very happy to have my car back 😅

Andrew Pearson

★★★★★

2 months ago

I had a very pleasant experience buying my car at Subaru of Portland. Everyone was friendly and helpful, which made what is usually a long and stressful process feel much more manageable. Ariana was the first person to reach out to me after I inquired online, and she was wonderful to work with—very personable and easy to talk to. She mentioned that she’s fairly new to her position but comes from a hospitality background like myself, and it really showed. She was warm, welcoming, and made the entire experience more comfortable. I would absolutely recommend working with Ariana if you’re in the market for a new car. I’d also like to acknowledge the management team for clearly fostering a culture that values friendliness and professionalism throughout the dealership.

alycia hayes

★★★★★

2 months ago

My experience at Subaru of Portland was great! I traded in my beloved 2013 Crosstrek for a 2026 Forester. This is my 4th Subaru. My Salesman Michael was incredibly friendly, helpful and patient. He made the process go smoothly and took a lot of the stress out of it. The Finance team (Jared?) was also great! I left there a very happy customer.

Adam DeRose

★★★★★

a month ago

We drove from Central Oregon to buy one of the few remaining 2025 Outback Wilderness on their lot. Brian Manning was our sales rep, we negotiated some over the phone and he held the car for us for the day so we had time to drive up there. Brian, and all the folks at Subaru of Portland were great to work with. Brian has been following up with us and making sure things are going well with the new car! We are very happy with the service and will let others know how easy it was to work with everyone there!

Kate Thomason

★★★★★

2 months ago

My son bought his first car today! YAY! It was the best experience ever. Papa is AMAZING. I can't say enough about his kindness, patience, and overall presence. Every step of the process was ideal. He even put a bow on my son's sweet used Crosstrek. Leo lost his dad suddenly in July, and the serendipity of having Papa being who we worked was nothing short magical. We really missed his dad today (for such a momentous occasion), but our hearts were also filled with joy. Thanks, Papa.

Gary G. (bearnpdx)

★★★★★

2 months ago

I had a really good experience at Subaru of Portland. Everyone I worked with, from sales through finance (Robert/Keith) made it painless, and with no pressure. Everything was explained clearly and it all went smoothly. And to my surprise 3.5 hours from selection, test drive, to signing off. Two days later, I purchased some add-ons and the parts arrived quickly, and service was scheduled within 2 hours of approving the estimate. Barb in service took great care of me and my Crosstrek! Thank you all! Happy New Year! GG

Erik Ostrander

★★★★★

a month ago

I can't thank Ariana and the whole sales team enough for getting me into my new Crosstrek. Ariana worked with me for over 6 months through a very tough situation. She was amazing through the whole process. The whole sales team worked with me on a very difficult issue with the trade in and we finally got through it. They are all awesome! Barb in service was also great in helping me get my hitch receiver installed. If you are looking at buying a new Subaru, definitely go see Ariana and Subaru of Portland.

Litzenberger Jenks

★☆☆☆☆

3 weeks ago

Unbelievably bad experience today. Their service department refuses to pick up a phone. I still have a few basic questions that their AI bot can’t help with. I’ve left 3 voicemails since early this morning, every couple hours when I still haven’t heard back. I finally called their receptionist at the dealership and asked to talk to a real person and not be put through to the AI bot. I explained that I’ve been trying to ask some basic questions all day. She then immediately transferred me to the AI bot. When I called back immediately- suddenly the receptionist wasn’t taking calls. - Real professional… I also tried the chat bot on their website which was equally useless. Requested call backs there. The phone numbers it provided me with to call were all disconnected. I’ve never seen a company work so hard to turn away business. This is insane. Nick’s auto on Mcglouglin and Everette Auto right across the river were happy to take my calls and get my business. Good luck treating your customers like trash subaru. I’m done trying to

Jane

★★★★★

2 months ago

Tony Castillo’s exceptional assistance and such remarkable kindness made my first-time Subaru (and first-time ever new car!) purchase an absolute dream of an experience this weekend, from start to finish! I still can't believe how incredibly generous he was with his time, listening and completely understanding exactly what I needed, and with never even a moment's pressure, helping guide me through all the different models and options to settle upon what ended up being the perfect decision for me (a beautiful 2026 Subaru Forester, with all the extra safety options I needed), and I truly cannot recommend him enough, and also Keith Mayers (who was a complete pleasure to meet and work with as well!), and the entire team at Subaru of Portland! It's funny to think how nervous I initially was about buying a new car, but from the very first call, Tony made me feel completely at ease, and his warmth, compassion, expertise, authenticity, and all-around realness made what could have been an intimidating experience for me a completely positive one instead! And the joy and confidence I experienced purchasing my Subaru from Tony and Keith, and how very kind and welcoming they both were to me through the whole experience, is something I will never forget. So just had to give them both and the entire team of Subaru of Portland a big shout out here! Best decision ever, and I couldn't be more grateful!

Slavic Sakhno

★★★★★

3 weeks ago

My man Charles was incredible. Extremely smooth process from first call to driving away in my new vehicle. No gimmicks, no surprises just a great experience. Thank you Charles and Subaru of Portland.

Nicole Blake

★★★★★

a month ago

A delayed review but I have to say my experience at Portland Subaru was top notch and so incredibly kind. I worked with Tony and he wasn’t only a great salesman but he was a true human. I am grateful for my purchase and literally can’t wait for scheduled maintenance visits, just to go see the folks at the dealership! Ask for Tony - and if he’s not available you’ll still be in great hands. Thanks Portland Subaru!!

Abanob Shenouda

★★★★★

4 months ago

We had a great customer service with Ariana Koehl. She is very professional and she helped us a lot with pricing and everything else. We ended up buying a 2025 Subaru Outback!