Sumner's Auto Care

Bethany Bennett

★★★★★

2 months ago

My partner and I moved to Cincinnati almost 3 years ago, now, and we've used Sumner since then. They have done everything from oil changes to helping assess a used vehicle before purchase. For my girlies out there, they are extremely respectful and do a good job of not assuming that because you're a women you don't know cars. Between my partner (male) and I, I am the car person, and when I told Sumner Auto Care that, they didn't bat an eyelash or speak down to me. On several occasions, we have taken our vehicle in for a weird noise or broken horn. On the noise concern, they weren't able to find anything, and when I asked what I owed them, they said nothing. I believe it was Brandon who even joked "listen, if I could charge you for something, I would, but there's nothing to fix." I assumed they would charge for just looking at the car, but they didn't. On my most recent trip, my horn had stopped working seemingly out of nowhere - they got in and found I was missing the sparkplug that allowed the horn to work. So they put a new one in and when I asked how much I owed them, they said just to leave them a review and they'd call it good. I have continually been impressed with how friendly, welcoming, and accepting Sumner is. Truman is the main desk person, and he treats me like his own niece. He walks me through each repair without patronizing me, is realistic about the cost verses quality of something, and gives sound advice about what to look out for and how much of a priority each repair is. I can't think of any reason not to go to Sumner - They do great work and have the interpersonal skills to go with it.

Greg Bishop

★★★★★

a month ago

Can't recommend Ryan and the Sumner team enough. Been using them for years and can always rest assured knowing they are doing top tier work at a fair price. I really appreciate how they fully explain the situation (including any potential "worst case" scenarios) leaving me with a solid understanding of what the work my vehicle entails. Thank you Sumner Team!

Linda Phelia

★★★★★

a month ago

We are having a horrible time with the manufacturer and getting the right parts for our car BUT, Sumner is doing everything they can to help us and make it right! Staying in constant communication and trying to get our vehicle fixed the RIGHT way! We have also taken our cars there for years to get oil changes and regular maintenance. Truman and Ryan are amazing and go above and beyond! I recommend them to everyone!

Ty Thomas

★★★★★

a month ago

Sumners auto care is great. Me and my family go there for all our car maintenance. They are trustworthy and reliable .They have fair and realistic prices . Their staff is upfront, very authentic, and professional.

Josh Lanphier

★★★★★

a month ago

Great customer service. Had oil leaking, got the car in and looked at same day. They did a great job walking me through all the options and explaining every step of the way with recommendations without "upsell" pressure. Quality, trustworthy establishment. Full recommendation. Will be back.

Kisha Richardson

★★★★★

2 months ago

I was in a bind and having issues with my car. I called several places looking for estimates. I came across Sumners Auto and just from the phone conversation I knew I would be in good hands. When I got to the shop I spoke to Truman and he made my day. Super cool and funny dude..I love good energy and there was nothing but good energy in this shop. I appreciate that alot!

Jack Worrall

★★★★★

2 months ago

Dropped my truck off on a Wednesday, within an hour and half of dropping off, they called me and told me what was wrong with it and made sure I was okay with the price before doing any physical work to it. They ordered the parts for me, and got the job done was sooner than I had expected! Great customer service and great work! The guy at the front desk, i believe his name was Truman, he was great to talk to! Super nice guy! Will 100% becoming back next time I need work done!

Emma C

★★★★★

4 months ago

Sumner Auto is a reliable and fair auto shop. As a woman, it can be hard to find a shop where they treat you like a reasonable human who can understand the mechanics of your own vehicle. They will walk you out to your car and show you what they see, and let you make an informed decision. And they offer fair and reasonable pricing. I have never felt pressured to get something done I don’t need, and they give me options on parts that will safely meet my needs but not break the bank. I can always get the car in within a couple days, and device is quick. Also, Truman is awesome.

Fred James V

★★★★★

2 months ago

Coming into Sumners was truly the best experience I’ve ever had with a Mechanic Shop Management was honest about the issues and gave suggestions on priority of items to be fixed first. They worked in a very timely way and explained what my issue was prior to me leaving the shop. I will be back for all my vehicles if and when needed.

A Greenlee

★★★★★

6 months ago

Honest, Friendly, and Professional Service I brought my 14-year-old car in for a repair estimate, and Truman’s team went above and beyond. They thoroughly inspected the vehicle, clearly explained the issues, and gave me a detailed breakdown of the costs. When I decided not to go through with the repairs, I asked what the estimate would cost—and Truman simply said, “No charge.” That kind of honesty and customer care is rare these days. It’s refreshing to find a shop that values people over profit. I’ll definitely be coming back for future service, and I’ll be recommending them to friends and family. Way to go, Truman—thanks for being a trustworthy and reliable place to turn to!

faf faf

★★★★★

a month ago

We went here 2 times today to get 2 different cars checked out before buying, and they are completely honest with you. Me and my mom have been coming here for years, love it! Highly recommend.

Samantha Klingshirn

★★★★★

5 months ago

We cannot be more grateful for this amazing honest business! The hardest thing to find is an honest person when it comes to them working on your car! Sumners is the only place we will go. 3 years later and I still HIGHLY RECOMMEND THEM TO EVERYONE!! Thanks Truman for your help today and communicating everything to us! This place is about a persons safety not about trying to squeeze you dry and have you pay for things that don’t need fixed!!! Happy customers S. Pierani

Beth Mohr

★★★★★

4 months ago

Ryan and his whole crew are absolutely AMAZING! They always give honest diagnostics and have fair prices, and do wonderful work on any vehicle I bring to them! Truman is always friendly as can be anytime any day!!!!

Lashaunda Brooks

★★★★★

5 months ago

Was recommended to Sumner's by my dad. Been going to Sumner's for over ten years now. It's the only mechanic I trust. Anytime I go there I know that my car will be taken care of. The people there are great. They're nice, honest, down to earth, and they always show genuine care and concern. The prices are reasonable. I alway come out of there a happy customer. Service like this is rare now days. I recommend Sumner's 100%. Best mechanic I've ever been to.

Archie Clay

★★★★★

4 months ago

I'm a customer, I've referred my mom, and each time we have went they took care of us. They are fast, friendly, no frills, and don't waste time getting your vehicle in and out. The most important piece is they are very reasonable. I switched my mechanic and I have not looked back.

Chris Reynolds

★★★★★

4 months ago

If there is anyone I would trust to handle my car, its the amazing people at Sumner's. I took my car in for repairs for the first time and they were kind, professional, and energetic. Explained to me exactly what they did and were highly communicative if they found anything out of the ordinary. Thank you!

Rose White

★★★★★

5 months ago

Have been going to Sumners for a few years -now they are honest and fair with their pricing. My car runs great with their excellent care and service. Highly recommend this establishment for maintenence and repairs. Truman is a great guy to work with.