Sun Devil Auto

Danielle Ryan

★★★★★

a month ago

I felt like they were treating me like an actual person instead of another number and they were quick and efficient. I went in thinking I needed more work done on my car than what it turned out I actually needed. They were quick to inform me that my brakes were actually in good shape and instead of taking advantage of me thinking I needed new ones. They did the right thing and reassured me that I would be fine for a while without purchasing new ones. Thank you Sun Devil Auto!

John Ragan

★★★★★

3 months ago

I run a small hvac business and had a transmission go out in my truck. I had these guys install a new one. I’m not gonna lie I was expecting it to be falling apart after the job and would have to bring it in several more times for service. This truck is rock solid now with 180k+ miles. I’m impressed I think we can get it 300k with these mechanics. Andy was my service rep. Solid dude

Steve Gloyd

★★★★★

a month ago

Check engine light came on, everyone's worst nightmare. The team was direct and thorough with their evaluation. The customer service was outstanding. I have already advised my friends to utilize Sun Devil Auto's services.

Ken Garcia

★★★★★

2 months ago

Staff was OUTSTANDING! Friendly and receptive to what was needing to be shared about the vehicle. No rushing....but listening, great interpersonal skills. Immediate contact with the customer once the work was completed. Full brief and analysis on what was done, and solid, detailed information and suggestions on the next possible steps to help enhance the work I inquired on. All this provided verbally as well as written in a brief report that was also emailed to me for record. And all this at a reasonable cost. I'll Be Back!

Alix Sandomir

★★★★★

3 months ago

Andy and all the guys here very helpful, straightforward and honest. We bring all of our cars here and I appreciate how great they are with communication and pictures. Definitely recommend this place over everywhere else I’ve been prior to being a customer here. We’ve been taking our vehicles here for about 3 years, and never had a problem or issue or once felt scammed.

james bzoski

★★★★★

a month ago

Very great experience Andy had helped me out the whole time and his customer service was excellent! Always made sure I knew what was happening and always had all the information needed was honest and has my best interests in mind! I will be returning.

Merlin Smith

★★★★★

2 months ago

Carissa did a great job of listening to what service was needed on the truck and following up with the technician. They provided a detailed analysis and an accurate and fair price. The work was completed in a timely manner. Great job!

Mandy Wiley

★☆☆☆☆

3 months ago

I’m pretty upset with the upcharges here. My husbands car needed a repair. We paid $820 for something that took them two hours and with a part we could’ve gotten for $25 on Amazon. You can’t tell me that the labor was worth $795 for two hours worth of work. They also got caught in a flat out lie. They told him he needed to replace his air filters and it would cost him $200. He said no because they didn’t realize he had replaced them only three weeks ago. I used to trust this place but im going to look into other options. We are struggling and being ripped off and lied to isn’t right. Fair warning.

Cindie Anderson

★★★☆☆

Edited 4 months ago

First, let me state that this is partially our fault. My teenage son was leaving school and the car originally started (with difficulty) but then died a few minutes later and all of the warning lights came on. We had it towed to Sun Devil Auto via AAA. Long story short, since we didn't know if it was the battery or not, since all of the lights came on, we were charged a diagnostic fee - making the new battery cost $500 ($475.75 with the coupon I brought). I did try to negotiate the fee off of the bill without success. As well, they told us the wiper blades needed to be replaced. I had asked them to replace them when the car had an oil change there a few months ago. I have not looked to see if we were charged for a wiper blade replacement yet. I will update this review if we were charged and they weren't replaced. I don't think we will be back. Unfortunate. Who charges $500 for a battery replacement, whether or not you know for sure it is the battery?

David Schwartz

★★★★★

2 months ago

The Chandler, AZ location of Sun Devil Auto treated me extremely well. Soon after hearing me describe my car's problem which I'd previously been led to believe required a week's time to acquire the parts for they examined the issue and promptly determined the repair was much simpler than previously indicated to me. No parts actually needed to be ordered. Within an hour the problem was resolved. They didn't even charge me a diagnostic fee. just the cost of the one part needed and of course their labor. I do highly recommend them.

Breana Holt

★★★★★

4 months ago

I love this location. ALL of the guys here have always been helpful and courteous. I’ve never had a bad experience. I used to go to the location on 48th and Ray but the customer service there, was no where near, the quality I have with my guys in Chandler. Thank you guys for always addressing any issues or concerns I’ve had. Great team and great group of guys! Thank you!

Adam Johnson

★★★★★

a month ago

Knowledgeable staff. Fast service time. Helpful with explaining all of my questions. Based on my first time visit, I will be taking my Armada back in the next week for additional maintenance/service.

Nolan Wilcox

★★★★★

a month ago

The people there are very nice and very helpful. I was very worried about going to an auto place like everyone else. I felt like they didn't get gouge at all and got done what needed to be done. Thank you

Tyler

★☆☆☆☆

3 months ago

You will save plenty of hassle, time, and money going to another shop. There are plenty more to choose from in this area. Long story short, I made the unfortunate choice of having a vehicle towed here that ended up needing to be diagnosed and have a basic repair done. At first, they ended up recommending the wrong parts which caused a lot of confusion and great delay in getting this done. All my car needed was some new injectors and new spark plugs, but the shop tried to keep recommending work that didn’t need to be done and costed a huge amount more than any other shop in the area to do so. After calling them myself several times to get to the bottom of the confusion, we finally agreed upon a repair bill after having to negotiate it due to other quotes I received in the area. A job that should’ve taken a couple days ended up taking over a week.

Wil Nelson

★☆☆☆☆

a month ago

Tech are awesome, but as far as management not to fond of them. I rather have the ole managers back (Colton & Mike). The ole managers took care of their clients. New management needs working. Techs are awesome.

Name Here

★☆☆☆☆

Edited 5 months ago

(Many months ago) "Forgot" to replace cap after changing oil and overfilled (or didn't completely drain) transmission fluid when changing it. My transmission is increasingly struggling to switch gears properly. And luckily it's a Toyota but 3 days without a oil cap is not.... Ideal. Didn't want to make the oil cap mishap right until my first negative review was seen by a someone higher than the store manager (etc.) Do not want any type of compensation, decnet chance these people will just mess something else up. And a standard reply to cover up this honest experience will not help anything.

Dontrell G

★☆☆☆☆

a month ago

Went in for a steam cleaning and to have dye put in to pinpoint a major oil leak I was having. Without even performing this they popped the hood and immediately told me I needed a valve cover replacement which cost me $600, I went picked up vehicle after this service and got about a mile down the road before I started having engine problems and check engine light came on. Had to turn around to take it back and almost didn’t make it. Apparently a coil was damaged during service which caused engine to misfire. Thankfully they fixed it at no cost but after picking up my vehicle for the second time, I still have the same major leak that I originally went I for. They did tell me that I should still expect there to be “some” oil to leak because of other possible leaks but the amount of oil that has continued to leak from my car hasn’t changed since getting this done. They suggested that I bring it back in for another look but after all of his I’ve decided to take my business elsewhere. I don’t want to be charged again for something that doesn’t fix my problem. To sum it all up: The service they performed was completely unnecessary and now I’m out $600 and the same oil leak as I had before I even brought it in to Sun Devil Auto. The 4.9 rating seems a little fishy to me, I would not recommend.