Suttle Motors Service Department

Winterwolf Gaming

★★★★★

5 years ago

Speedy, Fantastic service. Perry in particular made my visit to Suttle a breeze and a pleasure. Overall dealership expierience was great, never going back to Casey.

Kye Byrd

★☆☆☆☆

3 years ago

I bought my Cadillac from Suttle 4 years ago (used 2014)I have a lots of problems with Transmission i fixed 3 tims, and Third time fixed for $2,700 next day radiator is leaking they want me to pay $1,900.00 when I take my car to the service it was fine on radiator what kind of game they played with... I'm just have to take my car home I'm so unhappy...never with Suttle Moto.

Tim Taylor

★★★★★

5 years ago

Have used Suttle motors service department at least six times always top notch work. Very professional every time so far. Doug handled my claim this time did amazing job went above and beyond

Fred T

★★★★★

5 years ago

Renee. T and Karen B. from the service department both showed excellent customer service after closing hours by assisting me with a personal vehicle issue that was nonrelated to Suttle Motors. Renee. T took the initiative. Their actions confirmed to me that Suttle Motors aveh excellent staff members that goes beyond standard customer service. Thank yall both. When my vehicle needs service I will be sure bring it in. Have a blessed day.

Aromal C

★★★☆☆

10 months ago

Did the oil change and tire rotation here. They didn't record it in carfax properly.

Jennifer Walton

★★★★★

5 years ago

I've always used a local dealership for my Ram since it was purchased there. Recently, I set an appointment with them for tires only to get the truck there and find out the tires weren't ordered. Being a home care nurse, bad tires and inclement weather wasn't something I wanted to chance. I called around and was told I'd either have to buy four new tires (so all four would be black and match) or order the two white letter ones. Rich informed me that wasn't the case and was able to get my truck in that afternoon. Huge thank you for bailing me out of a bind, and, more importantly, being honest with me about it all. It's painfully obvious not many in your field wound be truthful with a woman when it comes to their vehicles.

David Royal

★★★★★

5 years ago

Great sales experience with Gary Wilkins helping us find the right vehicle. He put up with my travels and long break between visits and our search through several vehicles in the inventory. Thank you for the positive experience.

Audrey Parrotte

★★☆☆☆

4 years ago

I dont even know where to begin. I began bringing my Acadia to be serviced here a few months ago when it started having issues. I figured the best place to utilize my extended warranty for bigger issue items would be an actual GMC service center. First visit I believe was in Jan., dealt with George (blue team) during my drop off. In his defense, it was a busy day and it seemed he was covering for another team as well. BUT he was flat out rude and obviously annoyed at the list of items I wanted them to look at. Repairs were done to the fuel system in about a week. after some delay from the warranty company (as usual). Second visit, March, transmission is shot. Dealt with Heather (red team), whom I also dealt with when picking up my vehicle from the first visit. She seemed pleasant and straight forward. Long story short, extended warranty will only cover replacing my transmission with a used transmission. Fine, I say, we'll go with that. I am certain that GMC deals with extended warranty companies all the time right?! A week later on a Friday at 445pm (yes they close at 530) I get a text message from Heather saying that the transmission that she ordered didn't come with a torque converter so I need a new one. She states she is going to talk with warranty company to see if they will cover. At 510 I get another message saying that warranty company will not cover so they have to send this other transmission back for a replacement but I will have to pay an additional $1500 in labor fees since the warranty won't cover all of the additional labor. Mind blown. So I call the warranty company myself and they tell me that this is an issue with whomever GMC ordered the transmission from because it should have come with a converter in the first place. At this point I try to call Heather myself instead of texting and of course she is gone for the day....until Monday. All weekend im left fuming, mind you I still have this rental car out that was suppose to be a 7 day return. Monday morning I get a voice-mail from Heather stating that the used transmission did actually come with the converter but it was a bad converter so in "an effort to save you some money I tried to tell your warranty company that it didn't come with one, hoping they would cover costs". Excuse me?! So basically she attempted to commit fraud but it didn't work and now I'm stuck with additional labor costs on a part that you ordered that was broken?! Mind blown once again. At this point my husband and I go directly to the dept. manager (Mr. Fagio?) whom initially tried to give me a 30% labor discount before I re-explained the entire story. Evidently he was under the impression that I had already picked up the car from previous transmission work and was bringing it back and he thought my warranty company had sent them that bad transmission. Once things were clarified he rightfully decided that I shouldn't be charge anything additional and gave me a loaner vehicle for the rest of the time. After 33 DAYS, I finally picked my repaired vehicle back up. Checked out with Heather, no apology, minimal eye contact, very short and to the point. As if I did something wrong?! To top it off, my car was filthy. Not that it was clean when i dropped it off but there was grease in multiple areas. All I could think was wow after all that you guys couldn't even spray my car down....give it quick vacuum....anything? I know this was longgggg and I'm not sure that I didnt even cover everything but I wanted to make sure my experience was shared in hopes that no one else has to go through anything like it. It was truly disheartening and I can't say I'll be back unless I have no other option.

Josh Allocca

★★★★★

2 years ago

READ THESE IF YOU’RE BUY A USED CAR/TRUCK. I purchased a 2013 Chevy Silverado had it for less then 60 day and the engine went out. I did not opt to get the warranty not the best idea. But even with out the warranty Suttle Motors help me tremendously still had to put some $ out but saved me thousands and just want to give my appreciation and thanks to all at suttle Motors. If your getting a used car/truck you should talk to JJ and if you have to get it serviced Johnny Fazio and his team got you handled. Thank you guys so much.

Jamie VB

★★★★★

4 years ago

George is so helpful and his team is fast! Had an oil change/state inspection, Tire rotation, and a vehicle recall issue resolved-all resolved in a little over an hour-My car drove out smoother than when it went in. Fair price and It didnt feel rushed! This was my 2nd time going here, and they are now my official new go to mechanic!

Johnny L. Gaines III

★★★★★

Edited 4 years ago

Absolutely Phenomenal! Very professional staff at the body shop. Took really good care of me from start to finish. I was greated with hospitality and finished with the same. Enterprise Car Rental was on point too. Thought all was inclusive but they are their section there. Damien hooked me up and one other receptionist. This was just an all around awesome experience😃👍🏾

James Simpson

★★★★★

3 years ago

Had a emergency issue with my father-in-law's truck, George Wood took OUTSTANDING care to assist and get the Desiel Exhaust Heater repaired quickly. Great service & great experience, I will recommend to everyone how great Suttle Service took care of us. Thank you George.

David Nichols

★★★★★

2 years ago

Have been a loyal customer for more than 30 years, these folks are the best! Ronda and her Gold Team currently take care of my wife's car, she responds, gets things done and follows up! This is the experience we've had with multiple cars bought, sold and serviced by the Suttle Family.

Tony S. Long

★☆☆☆☆

Edited 7 months ago

Very disappointing! Visited the service dept for my last oil change that was part of the warranty (to which was confirmed 10k miles ago by Perry) only to be rebuffed and told that I don’t have any oil changes remaining. I reminded him that he told me “I have two more left”. This was supposed to be the second which he refused. His response was “if I told you that…I’m sorry”. And, then he told me that an oil change was $140. CRAZY! Such a small thing for Suttle. I didn’t want to taint the image of Suttle, but when this happened, it upset me. It’s been three days since the incident, so it gave me some time to settle down and decide whether I should write this. Just remember this was Perry. He obviously doesn’t filter what he says and clearly does not stand behind his words. And I wasn’t asking for anything extra. I will update this if it is resolved or a mgr calls me. 7/30 one week later…talked to Johnny Fazio called me and apologized and promised a complimentary oil change. He has not sent me a “oil change coupon” as promised. Seems like I have been forgotten. Very disappointed with Suttle. I USED TO BE a loyal and strong supporter.

TBay Coastie

★★☆☆☆

Edited 7 months ago

"22AUG25 Update: Jim replied very nicely and professionally about their policy on appointments and I appreciate it, but bottom line is I wasted my time and ended up doing the oil change myself. Will probably delete this post in the near future, but would like to inform others about what happened there only a couple of weeks ago. Needless to say, if I decide to buy a newer GMC in the 4 years I plan on living in this area it won't be at this dealership. Upgraded to 2 stars for at least trying to make it right." Showed up without an appointment to a service area without any customers and was told simply "No" by a bald, bearded gentleman wearing old and dirty clothing projecting a disheveled appearance, middle lane first desk/station on left; other service representatives didn't even tried to help when they saw me leaving. At the very least this Service Department should have a clearly visible "Appointments Only" sign so customers don't waste time going through service area and getting out of vehicles with children. Appointments Only on the Google description would also be helpful.

Glenda Walter

★☆☆☆☆

6 months ago

This is at least the 3rd time I’ve taken my Acadia to this GMC and I continue to be disappointed by Rhonda and by extension the Gold team but mostly Rhonda. Every time I have gone, Rhonda acts as if she doesn’t have time to give you basic information about your car or you are bothering her. Each time I have to call and find out what is going on with my car. Rhonda’s communication is terrible- as if they can just keep your car for days without any communication of what is going on or how long they need to keep it. I dropped my car off on Friday night for a 10:30 appt on Saturday. Monday at 10:30 I call because no one has called me and like most people, I cannot go without my car indefinitely. I had to call back three times for anyone to give me an answer. Finally, instead of Rhonda ever answering or coming to the phone, the receptionist or who answers the call tells me “She said she doesn’t have a status update for you and she may not even get to it today” . Excuse me, what? You mean I had a 10:30 Saturday appointment and on Monday you still haven’t even looked at my car, you haven’t communicated with me, and when I call you’re too rude to even come to the phone and explain anything? I am pissed and this is ridiculous because this was a lot of wasted time, unnecessary frustration, and just damn poor customer service.

Gerry Neary

★★★★★

5 months ago

Richard who heads the Blue Team is great. He took care of our Encore and we couldn't be happier. We had previously worked with a different GM dealer and got conflicting info on the service needs for the Encore. Once Richard's team looked into it, they cleared everything up and much less than what we were quoted by the other dealer's service team. We highly recommend Rich and Suttle.