T & W Tire

john starks

★★☆☆☆

9 months ago

From my experience they can never seem to give me a verbal quote that reflects the invoice price. It's like bait & switch, say a lower price to get you to commit, then the invoice is always higher after the work is done.

L man

★★★☆☆

a year ago

I have to just give them a 3 star. Bought my tires in Oklahoma that came with free rotation and balance for the life of the tires. At any T&W location any state. Moved to Kasas City area couple of years ago and they had to call Oklahoma City office and they told per Kelly Manager or Ralph Morris at the time to honor the deal this was in 2021 and this wasn't my only vehicle at the time so i put very few miles on this vehicle. So went back up there today January 2025 to get tires rotated again with around 7000 miles. Guy behind the desk with attigtude said T&W never has had this deal. Thankfully i kept all paper work to prove not only this was the deal with T&W when i bought the tires but had the Invoice's where i had had it done at this location with all dates and approvals but also who approved it, which now is not at this location but now is in upper management with T&W .Once they seen his name on the invoice per Kelly they had no hesitation of providing the service free of charge. T&W needs to give the staff at this location and manager Manual Deleon some better updates about customers that have these extended services that was part of the deal with the New tire purchase. Free of charge when the customer has it on several invoices from the orginal invoice of tires bought new to several invoices including 1 from this location where I had the tires Rotated and Balanced 0 Charge. Didn't drive 20 plus miles one way to this location because i thought their would be a charge. Plenty of tire stores with in 5 miles of my location. Also had called the store before arriving to let lady know that answered the phone that i had all paper work.Frustrated customer that has done buissiness over many years with T&W. In Texas,Oklahoma,and Missouri Many tires bought for company vehicles too. Many one star reviews no wonder at this location. Never had this experience in Oklahoma or Texas. I will say the guy that actually did the work was very pleasant and did a good job. But this Missouri KC Location needs better customer service.

Jeremy Parratt

★★★★★

2 years ago

Called up to price a tire because I took my semi to another place and they patched it and a day later it was flat. Ran by there and the guy that greeted me said hey, I think we can patch that and save you a ton of cash. I explained that someone else had tried and he assured me that he was confident they could get it patched. They did, and it was way cheaper. Today, it's holding air and I'm up and running. They earned my business for life. Good seeing places still care about their customers instead of their bottom dollar. I'll be buying tires from them from now on.

Rebecca

★★★★★

2 years ago

Absolutely fantastic service from start to finish. Steven and the technicians were friendly, fast and fairly priced. Got me taken care of and back on the road quickly, all within 30 minutes of closing! Will definitely be back for future needs and recommend to friends and family.

Chad Perdue

★★★★★

2 years ago

Had a nail in my tire and happened to be a block away from here with tire pressure decreasing quickly. They got me in, patched my tire and had me out in under 30 minutes. Very reasonable pricing.

Ashlee Hughes

★☆☆☆☆

a year ago

Wayyyyy too overpriced. Charged me $650 for a brand new hankook drive tire mounted. 10/10 would not recommend and definitely won’t be a a returning customer.

Joe Everest

★★★★★

2 years ago

Had one of my dual tires lose pressure as I was passing though KC. These guys had me in and out quickly, made it home in time to see the family. Charged less than I had anticipated, which was icing on the cake. Hope I don’t have this issue again, but if I do and I’m in the area these guys will be my go-to.

Zachary Chirila

★★★★★

a year ago

Had a great experience these guys actually know what they’re doing and know how to treat customers. Had my Semi in for an alignment yesterday. She’s driving like a dream!!!! Thanks again guys!

Cody F

★☆☆☆☆

6 months ago

They drive like maniacs cutting off traffic your driver almost caused a wreck on I-35

Jose Luna

★☆☆☆☆

3 years ago

TAKE PICTURES!!!!! take pictures of your tires because you might end up with different spares. I know what I had on my truck when I left it. Was planning on using the old ones for spares. Picked up my truck after dropping it off in the AM. The tires that were left in the back of the truck were not mine. 1st and last time I come here. Another thing, one of their employees has worked in 3 different tire places in less than 1 1/2 years. That should tell you something.

C Crockett

★★★★★

7 years ago

Been here twice, once for balancing steer tires and once for three axle alignment. Both times I called ahead and they got me in and out. Clean shop and friendly people. Not a very big lot but you can turn in with a trailer.

Horia Olinic

★☆☆☆☆

2 years ago

I don’t recomand them. They scammed me. I had a flat trailer tire . Went there and they told me that I must wait at the driver lobby area. After 10 minutes they came to me and told me that the tire can’t be patched. I said Ok, i bought a tire from them and when I asked them to show me where was the damage at my tire they said that they allready took it to the disposal… So stay away from this place

Richard Rogers

★★★★★

2 years ago

I came in to have a tire replaced on my trailer I was in the shop within 10 minutes done with the repair within 30 these guys are great I've made this a regular stop when needing tires

Robert Polson

★★★★★

4 years ago

I was a little short on hours, they jumped right on the truck, to repair an inside dual. They showed me that it was not repairable so they hustled and put two new tires on the drive axle and got me rolling with time to spare to get home. Very nice people.

Chris Isabell

★★★★★

2 years ago

Had a tire blowout on my tanker wagon 6/6/23. Technician that arrived (ahead of ETA) was AWESOME. Says he goes by the name HAPPY has a little dog named MOO. This guy was GREAT. Very thourogh,quick, professional It's hard to find folks that take thier job seriously today. Happy saved the day....thank you HAPPY...👍 Chris Isabell Univar Solutions driver

Crystal Johnson

★★★★★

5 years ago

Last minute needing a tire mounted. The office was super sweet. Got me in right away for a great price and the guys went above and beyond to make sure I'd be driving safely. Super thankful!

James Carr

★★★★★

4 years ago

Owner Operator here, when you explain to a mechanic that your truck just got inspected and failed because of a bushing and that the company couldn’t fix the issue until Monday and he stops me right there and says you have to get it fix to make money… a quick repair in and out fast service, didn’t cost a arm or leg!!!! Will be doing business with these guys…