Terry’s North Coast Auto Repair

Carma Watley

★★★★★

6 years ago

Replaced my engine after I was given the run around by a previous shop that blew my engine in the first place. Kind, courteous, timely, and very reasonable prices. They work with you and the shop is clean! Also a nice place to sit and wait if you are just doing quick work. Everything is upfront. Very honest people! I HIGHLY recommend this shop!

Heath Gmucs

★★★★★

6 years ago

Been driving past Terry’s for the last 9 years and would always see classic cars sitting out front. I figured if classic car people took their treasured autos there that My treasured auto would be in good hands. I needed a lot of work done in my 94 probe and knew these guys would take care of it for me. They checked everything gave me good estimates, no surprises at the end. They did what they said they would do in the time they said they would have it done. Excellent communication and customer service, I’m definitely going back to Terry’s when I need more work. I highly recommend this garage and their crew. Well done guys, the old probe drives like new!

Dominique Brooks

★★★★★

5 years ago

From scheduling an appointment to receiving my vehicle back, the customer service was phenomenal! My expectations were beyond met. I highly recommend their service to anyone looking for respectable people to care for your car. I was amazed how respectful they were communicating via text message which is so helpful for me since I’m a busy mom and work a full time job.

Isaiah Williams

★★★★★

3 years ago

I had a great experience at Terrys Auto. I spoke with Brandy to set up my Appointment. She was very friendly and professional and made a usually unpleasant experience bearable. Also Will took care of keeping me updated as my car was being worked on and gave me the facts without beating around the bush. Overall it seems like this is a great place to get your car serviced if you like quick and professional service with a smile 😁.

Diana Roberts

★★★★★

6 months ago

They r best i usta go parma now st clair.There Amazing know there stuff great prices great people.My go to business for my car .Thanks

Ahmie Yeung

★★★★★

4 years ago

They got my van up & running again for much less than I feared it would cost AND when a part came in for more than $100 less than they estimated they were honest about the price difference deducting it from my bill instead of sticking with the quoted part price while pocketing the difference. I also love the consistent & clear electronic updates on my vehicle's status and everyone in the shop was very compassionate. They were clear & honest on what really urgently needed fixing and what they would feel safe letting go a bit longer on their own vehicles. Best car repair experience I have had in a LONG time. We will definitely be sticking with Terry's for as much of our future vehicle repair needs as we can manage & are recommending them to all our friends and family.

Halle Minshall

★★★★★

4 years ago

I had multiple issues with my vehicle and was able to easily set up an appointment with Terry's I loved the text messages and photos of the inspection process, for me it gave me piece of mind knowing that they did what they said they did and documenting it. I also like written quotes with prices for labor and parts broken down by item. Very easy for me a to understand and prioritize what repairs to make and how to budget. Will was very courteous, prompt and he did everything he said he was going to do every step of the way. I also think the prices were reasonable and the warranty on there work is beyond my expectations. I will be returning and recommending this place very highly.

Mike Wozniak

★★★★★

a year ago

My steering wheel had turned stiff on my way to work and my battery light came on I ended up stopping by Terry's and they fixed it the same day. They were flexible and even drove me to my work and then back to the shop to pickup my car. Great service

Carolyn Malue

★★★★★

a year ago

I highly recommend Terrys! They are prompt, efficient, and they always keep me updated through every step of service every visit. I’ve been to Terrys a few times and went back for an oil change and inspection this week. They caught a few very serious problems I wouldn’t have know of until things went very wrong. They helped me out and were very reasonable. Everyone at the shop was nice and personable! PS Aaron is the best mechanic around!

Willie Parker

★★☆☆☆

3 years ago

Took my car in for a inspection of the overall Truck and the AC inspection paid $232 just for inspection that's what I want I was okay with that pull off and went to the gas station front of the truck was shaking come to find out that the lug nuts on the left tire were loose bad experience no one went behind the technician to ensure that the lugs on the tire was tightened and torque to specifications

Kelly Fulk

★★★★★

8 months ago

These guys were amazing! My daughter just moved to cleveland and her car wouldn't start. From the first phone call to when my daughter picked her car up(which was next day) they were professional, knowledgeable, understanding, kind, and quick!!! I would highly recommend them if you are in that area!!!! Excellent from start to finish!!!!!!

Temika Whitsett

★★★★★

2 years ago

I was driving on my way to a gas station to get some air and one of the gentleman that work there at. Terri told me to pull the lawn air in my tire and they sure that my tire pressure was accurate and I really appreciate his service i was on a complete flat

余根旭

★☆☆☆☆

8 months ago

A very bad experience! If you want to be ripped off, choose this place; if you want to deal with a dishonest, lying boss, choose this place, it won't let you down. My car was fixed here, just a simple air conditioning short circuit, the compressor was not replaced, and the freon was not added, and they charged me $800.

Abe Almager

★★★★★

9 months ago

My son was in Cleveland for an internship and had a car issue. Terry's sent us a quote first, then after taking the car did a full inspection sending us that as well before they began what we took it there for. This was a very quick, and professional process, the overall work ended up being just below the initial quote. Compared to 2 other like repair places within the same area, Terry's was $600 cheaper than one, and the other never called me back. I 100% recommend using this place as I found them to be honest, and provide quality work!

Tim Tim

★☆☆☆☆

4 months ago

My wife , 2013 Buick Encore was running sluggish and when she took it to autozone , they said it was a knock sensor. I google car repair service near me and located Terry's Auto Repair. The representative told me they have to run a diagnostic on their own to see what they come up with because they cannot rely on anything from Auto Zone. I received the call telling me that it was the knock sensor and that they would have to remove the valve gasket and some other parts in order to get to it. I approve the work and finance the repair through snap.. the car ran good for the first few hours and then the check engine light came on which had never been on since my wife purchased the car. I call Terry's and they told me to bring the car back and they wanna let it sit overnight so they could give it a cold star since the temperature would drop significantly. They said that the car started well and that it was not the knock sensor and to just use some higher grade gas and some engine sealant , because the engine has some leaks. THEY NEVER SAID THERE WAS NO OIL IN THE CAR. They said it was low so when I see Conrad's say no oil. I HAD AN OIL CHANGE DONE AT TERRY'S. 🤯🤯 I HAVE ATTACHED TO RECEIPTS FROM CONRAD'S.AND YOU WILL SEE ITS HIGHLIGHTED THAT THEY SAID , THERE WAS NO OIL IN MY WIFE'S VEHICLE. So who do you think failed to put oil in her car? Go to Conrad's and stay away from these certified Craigslist mechanics. Conrad's fixed it right THE 1ST TIME.

Ryan Dienes

★☆☆☆☆

a year ago

ATTENTION AVOID THIS REPAIR SHOP a customer brought their vehicle to my shop after Terry's north coast did over $3k of repairs. Some of the repairs were a new steering rack, new pressure hose, new return hose, and a wheel alignment. She had already took it back to them once since the repairs because one of her wheels fell off and it was leaking power steering fluid still. It was then brought to me because it was still leaking. All I can say is WOW! They charged her for hoses they didn't replace, multiple parts of the power steering were still leaking after 2 visits, and the steering wheel was almost upside down. I told her you NEED to take it back again to get the parts replaced you paid for. So after taking it back a third time to Terry's she brought it back to me again. Still leaking power steering fluid and steering wheel still way off center. They did replace 1 of the 2 lines they charged her for but the steering rack is still leaking. I performed a wheel alignment which was over 10 times past the spec limit. Look at the pictures of how far out this alignment is. THIS SHOP SHOULD BE ASHAMED FOR WHAT THEY DID TO THIS CUSTOMER. Instances like this are what give repair shops a bad reputation to the public eye. I feel bad for customers who go threw this.

Katie

★★★★★

7 months ago

I am not sure why I waited so long to come see the BEST! CUSTOMER SERVICE IS TOP NOTCH! Dealership quality customer service without the dealership problems or prices! Independent service shop without the lack of EXCELLENT customer service! It's worth the drive from the suburbs to see a quality mechanic with GREAT SERVICE! Do not let the downtown address deter you from having quality work, prices, upfront and honest estimates. Jeff and Will are amazing, professional and personable! I will not be going anywhere else for my personal or business vehicles. Nice clean waiting room with real chairs, clean bathroom, text updates on work, clear communication, coffee, cold water and hot dogs on Fridays! Thanks!