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About Business
Conveniently located in Sacramento, CA, The Auto Experts has established a strong presence in the Car Repair market. They have specialized expertise in Auto repair shop, Auto air conditioning service, Auto electrical service, making them a top-choice Car Repair specialist in Sacramento. Backed by 205 satisfied customers, they currently hold a prestigious 4.8/5 star status on our platform. They take pride in serving the diverse needs of Sacramento, CA residents, offering personalized Car Repair solutions that make a difference. Whether it's a routine check or a complex Car Repair task, The Auto Experts is the go-to destination for quality and service in Sacramento, CA.
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Google Reviews
Jason Smith
★★★★★ Great place to get your car fixed. Both of the guys I spoke to about my car were very professional and easy to talk to about what needed fixing (Mike and Scott). This was my first experience with this shop and I will definitely be back for future repairs and servicing.
Christine Johnston
★★☆☆☆ Writing this review because I hope someone will read it and be spared their time. I used The Auto Experts online scheduling tool through their website to schedule a same-day appointment for diagnostics due to check engine light coming on. I scheduled the appointment at 10am and received confirmation via both text and email within about 10 minutes, for a 130pm appointment. The appointment scheduling tool asked me to provide information about my vehicle, including make and model, what the issue was (check engine light on, diagnostics) and whether I planned to drop off my car or wait (I indicated I would drop off). I arrived at The Auto Experts just before 130pm. When I spoke to the individual at the counter and told him I had scheduled an appointment, he seemed unaware, asking me when I had scheduled, and was the appointment for today? Then, rather than trying to find the appointment in the system I assume they have, he proceeded to ask me all the same questions I had already input in the scheduling tool, such as what was wrong with my car and did I plan to leave it. He told me they were really busy and might not be able to even get my car into the shop to run the diagnostic until the end of the day, maybe tomorrow, would I want to just come back. He asked for my keys to get the mileage (also input in the tool). When he came back inside I randomly thought to mention my car is diesel, to which he paused, asked me to wait, and went into the shop. He came back a couple minutes later and told me they wouldn't be able to help me because "we don't have the tools to dig deep in the diagnostics for diesel". Sent me on my way without even a recommendation for where else to take my car. I give this establishment 2 stars because 1 seems overly harsh when I didn't receive actual service on my car. But also, I didn't receive actual service on my car despite using the tool they make available on their website, so that's their bad. Why have a tool that allows scheduling then not even refer to it? I provided the make and model of my car which includes that it is diesel. If you can't service diesel vehicles that should be made very clear on your website. At least you should review the appointments you allow to be scheduled and screen for diesels, call me and spare me the HUGE WASTE OF MY TIME. I will not refer anyone to this establishment and will not bring my own business here in the future, despite the convenient location to my house and if I were to get a non-diesel in the future. Do better.
B G
★☆☆☆☆ Made an appointment for my wife. They tired to sell her a new battery which we replaced a month ago. Then tired to tell her the breaks were bad and we just did those as well. I’d be surprised if they even put new oil in and tried to get an engine replacement on top of that. Would not recommend.
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