Thompson Lane Auto Care

Matt Deason

★☆☆☆☆

a year ago

I took my car in here for an oil change three months ago. It’s been leaking since. So I just went to another place to have it done properly and they discovered that the plug wasn’t seated well (that was the source of the leak) and that the oil filter hadn’t even been changed. I also know that they didn’t top off my fluids because I ran out of windshield washer fluid about a week after the “service.” Check out the photo of the reminder sticker they put on my windshield.

Aaron Milam

★★★★★

2 months ago

Amazing place! I would recommend this to anyway they were very quick and professional the most friendly staff you will ever meet. Highly recommend will be coming back here.

Bobby Metropolis

★★★★★

a year ago

Front driver side brake caliper locked up while I was on interstate 24 headed south. Googled real quick on closest brake shop, found Thompson‘s Lane auto care .5 miles from where I was. Got off the interstate pulled in. Told him what the problem was. They replaced both front rotors, brake calipers and hose lines and had me back on the road and I think it was maybe 2 1/2 hours, maybe. The guys there were great.

Catherine Lewis

★★★★★

3 weeks ago

We have brought our vehicles here for years. The guys are so friendly and helpful and we've had a great experience!

Thee Nashvillian

★☆☆☆☆

5 months ago

Thieves!!! I went in to get an alignment and they told me $80.00, before going here I went elsewhere and they were charging me $120.00 for cast, camber and toe… but they told me I would have to wait 3 days, so I came here. It was super empty, I guess people are finding out they are thieves. After waiting 20 Minutes he said he had to set camber and cast and it would be $450.00… bro I’m a mechanic, there’s no way I’m paying $450.00. I told him I thought the initial $80.00 was for camber cast and toe.. and he said no…. That it would be an additional $450.00. That he would have to work 8 hours to file down things and blah blah blah, I kept telling him no and the mechanic kind of figured out I knew and said… “ hey man I’m jus the worker, they’re the ones charging you” I paid them the $80.00 and left… no wonder it’s empty, thieves….. be honest and maybe you’ll get more customers, $530.00 for an alignment?! Are you crazy?! I will be calling the news channels and the BBB to file a complaint. And I will also bring exposure to this place.

Nadine Habash

★★★★★

2 months ago

This place is absolutely perfect! They are incredibly fast, highly efficient, and honest. I'm truly impressed with this establishment. They are extremely accommodating, and I wholeheartedly recommend them.

Bryon R

★★★★★

2 months ago

Great shop, with great guys that are always honest and don’t try to over charge you. They alway do superb work on my vehicle and have continued to be consistent with their care.

Eric Lane

★★★★★

5 months ago

Thompson Lane Automotive always provides excellent customer service! They will go over your car with you and show you exactly whats wrong with your car and any work that needs to be done. They actually have educated me so much about automotive repairs. Then they will show you the other work, if any, that might need to be done eventually, but they don't try to scare you and rack up a bunch of unnecessary repairs that are definitely NOT needed right now. They have a very wide range of expertise and knowledge with all things automotive and always provide the highest quality work! They also have the fairest prices in all of Nashville. I would highly highly recommend Thompson Lane Automotive, whether you need a simple oil change or the most entensive and technical repairs performed. After Thompson Lane Automotive has performed work on your car, you definitely don't have to worry about that problem anymore. Thank you Thompson Lane Automotive for everything you have done for me and my car! You guys are the best!!!

Tyler Thomas

★★★★★

2 months ago

Thompson lane auto care is amazing. They’re quick with quality work. They’re very friendly and their shop is extremely clean and organized. I recommend them 10/10 as a mechanic and convince store!

Fish Bros

★☆☆☆☆

6 months ago

I cannot stress enough how awful my experience with this place. From start to finish, it felt like a scam. They charged me for work that was either half-done or completely unnecessary, and my car is still not fixed. Every time I try to get answers or follow up, they are dismissive and unprofessional. I trusted them with my vehicle, and instead I feel like I was taken advantage of. Tried to sell unneeded stuff but dismissed real issues and left me stranded on the side of the road 8hrs from home. If you care about honesty, quality work, or just not getting ripped off, stay far away from this place. They clearly don’t care about customers—just taking your money and hoping you won’t notice the problems they leave behind. Dealing with this has been a nightmare, and I will never go back. Consider yourself warned. Stuck in ohio because of it.

Mr Krabbz

★★★★★

3 weeks ago

Been coming here close to two years. These guys do awesome work and they make you feel Like a valued customer!!!!! 5 stars all day

Brittany Hart

★★★★★

a month ago

The guys are always very helpful. They make sure to get the job done and answer any questions or concerns you may have. If something is wrong they always fix it! No complaints. I love getting services at Thompson lane Auto care! I definitely recommend.

Ian Francis

★☆☆☆☆

3 weeks ago

Beware of this shady garage! I have spent so much money here over the last few months (AAA recommended auto repair facility) all to go to another AAA recommended shop for second opinions after I started to get suspicious. They drained my coolant during an oil change visit after I had the coolant topped off elsewhere days before, all to then tell me at the end of oil change that their computer showed me needing coolant. Went back to the other garage where the confirmed I did not have a leak and there’s no way I would’ve lost all of that coolant In a matter of days. This is just one of many instances and I could go on; there are some shady things go on here. Made a formal complaint with AAA & am in the process of having half a dozen charges reimbursed to me through AAA escalations due to poor workmanship and negligence/malpractice.

Tommy Salomi

★★★★★

a month ago

These are the nicest guys who do the best work and are so reasonably priced, it gives me hope for humanity. On top of all that, they don’t put you in some massive queue where you have to wait for days for them to even start touching your car like a bunch of places I’ve been in the past. they get on it immediately, and usually have small issues resolved that day. I’m so happy I’ve found this mechanic shop!

Jennifer Taylor

★★★★★

a month ago

I ended up with a flat tire at work. Called AAA and they came out, put the spare on, and recommended Thompson Lane Auto Care. I had never been there before, but it was not far from me. When I got there, Leo came out and asked how he could help. I told him about AAA finding a screw and that they were recommended. No questions asked he took the flat to Gaber who pulled out the screw and was able to patch the tire. Thank goodness!! Gaber replaced the spare with the brand new looking tire, aired up the 3 other tires, put the spare back and even put the totes of books back in my trunk!! Leo only charged me $50 for their work!! I am very thankful to Thompson Lane Auto Care!! They took excellent care of me. I will definitely return for future car repairs. Check them out. You won’t be disappointed!

Eziquial

★☆☆☆☆

5 months ago

Warning to Others — Dishonest Pricing Practices! I went in for a simple alignment that was quoted at $80.00. Before coming here, I had checked another shop that charged $120.00 but had a 3-day wait — so I chose this place instead. When I arrived, the shop was practically empty, which should’ve been my first red flag. After waiting about 20 minutes, the technician suddenly told me that setting the camber and caster would cost an extra $450.00. I’ve been a mechanic long enough to know this is complete nonsense. I told him I thought the original $80 included camber, caster, and toe adjustments — but he insisted it didn’t. In good faith, I paid the original $80 and walked out. Now I know why the place stays empty. Be honest with your customers — word travels fast! I’ll be contacting local news outlets and the Better Business Bureau to report these deceptive practices. Consumers deserve transparency, not tricks.

D. Moore

★★★★★

a month ago

Amazing service that not only results in long lasting and great work, but it’s also incredibly reasonably priced. They even helped screw on some side panels FOR FREE because I didn’t have the money for the body work at the time and it made the car look nicer. This place is an actual gem, and congratulations if you’ve found it, because you’re gonna being getting the best possible work for the lowest possible price in the state, which is crazy because this is Nashville. The guys working here are super nice and flexible, too, and did I mention they get the work done quickly and my car is never just waiting around for them to start fixing? They immediately are on. So much faster than even Firestone and with out the crazy high prices and less reliable service I used to get there. Ok, gonna end the novel now, but just wanted to let you know you’re at the right place if you’re reading this. I’m born and raised and even went to undergrad and grad school here in Nashville and in my 38 years, I’ve never found a better shop