Tire Choice Auto Service Centers

Kendrick Lance

★☆☆☆☆

10 months ago

I’ve never been this frustrated with a company in a long time. My recent experience with Tire Choice has been nothing short of disappointing. I called early yesterday to ask about an oil change and was told by the woman who answered the phone that I could come in and they’d take care of it. When I arrived, a man at the front desk told me I needed an appointment and didn’t offer any further help. I asked him to schedule one for the following Sunday. Sunday came, and I arrived early in the morning, only to be told there was no appointment under my name. I went home, scheduled one online myself, and returned an hour later. When I came back, it felt like the front desk staff didn’t expect anyone and the energy immediately shifted when he saw me. After I told him I had made an appointment and showed him my Groupon coupon, he then said they didn’t have the type of oil required. I’ve now spent 4–5 days just trying to get a basic oil change, and I have a busy work schedule, so every time I’m sent away, it delays me even further. I’ve never had to go through this much hassle at places like Jiffy Lube or Take 5. This experience has been extremely inconvenient and disappointing, and I hope Tire Choice re-evaluates how they handle customer service and appointments.

lukimeadis

★☆☆☆☆

8 months ago

Made an appointment for an oil change as a new customer. I was not greeted or acknowledged when I walked in. I mentioned I had an appointment for oil change, the employee sighed and asked whether or not I would be waiting. I then mentioned I had a groupon and was quickly told they would need an additional $44 to redeem it. He said it was because of "groupon." (???) I got a refund from groupon and will take my car somewhere else. Missed opportunity to build relationship with a new customer.

Jay Coss

★★★★★

2 months ago

Stephanie and Mario attended to me in a professional way and got the job done with ease. Highly recommended.

Nixelis Pineda

★☆☆☆☆

8 months ago

This is by far the worst service I've ever experienced. We arrived with a Groupon for a full synthetic oil change, and Carlton informed my husband that we had to pay an additional $50 due to a price increase in oil. He claimed this was communicated to him by the manager, Devon. It's astonishing to be charged extra for something we already purchased. I don’t know what scam they are pulling here but we went to another location and was not advised that we have to pay more money due to the price increase in oil! We got the oil change without any issues . You both should be ashamed of yourselves!!!!!!

chandler watson

★★★★★

3 months ago

Would recommend this place any day was 6 hours from home, had a massive drill bit in tire needed a tire really close to closing time and he didn’t complain very nice people life saver

Lovell Walker

★★★★★

7 months ago

I came into the store and explained my situation. The gentleman at the counter immediately went to check the tire size, reviewed all the available options, and recommended the best one for the job. They got my car in right away and had me back on the road in no time. Fast, friendly, and professional—I couldn’t have asked for better service!

John L

★☆☆☆☆

Edited 6 months ago

Recently I got a oil change and tire rotation from this store. #1. They didn't rotate my tires #2. Shorted me on my extra oil that my car required. I was missing almost 2 quarts. #3. They charged for extra oil but didn't put in my car. DO NOT TAKE YOU CAR TO THIS STORE!!!! BAD BUSINESS!!!! Update: I called customer service and all they offered me was a tire rotation. What a joke and bs company!!!! DO NOT GOTO THIS STORE!!!!! RIP OFF!!!!

Tia Jordan

★★★★★

3 months ago

Devon took great care of me. His customer service is unmatched. I love coming here for service, he is very knowledgeable and kind. He deserves a raise!!!!!

Alyssa Nash

★★★★★

4 months ago

I walked in with about an hour to close desperately needing a battery for my vehicle and the gentleman at the front was very welcoming and got my car in and out in less than an hour! Very friendly very professional! I’ve been here multiple times before and I have never had a bad experience

Sandy McMenomay

★★★★★

2 months ago

Thank you for getting us taken care of so quickly and having such fair pricing on your tires. It was a truly stressful time trying to make our cruise and we really appreciate you!

Sarah Padilla

★★★★★

3 weeks ago

The friendliest, most courteous, helpful staff I've ever dealt with. I highly recommend them!!!! Thank you Jamal for your exceptional service!

Andrew Gailor

★☆☆☆☆

5 months ago

My experience wasn’t the best, I called for an appointment and was quoted a price for tires to be mounted, I purchased new tires and brought them there and when I arrived they told me a completely different price from what the person told me on the phone. They weren’t busy at all and still took an hour for only 2 tires being replaced which in my opinion I think is ridiculously slow, to make it worse the final price for the 2 tires to be mounted came out to $93 now let me remind you I already brought brand new tires with me so i didn’t buy from them I think that price for just mount and balance is crazy high. I wouldn’t recommend anyone to do business with them

Eric Foster

★☆☆☆☆

2 months ago

I have used Tire Choice for years to fix brakes, oil changes, new tires, etc. I have always had positive experiences until yesterday. I brought my van in because it was leaking coolant and overheating. I asked them to check if I need a new radiator, which they told me "yes" and gave me a quote. I found a more reasonable quote and picked up my van only to be charged $150 for a full vehicle check (shocks, axle, brakes, etc). I told the attendant that I did not ask for or authorize anything other than a radiator check. She said it is standard procedure (without my consent??) and I have to pay the fee. They lost a long-time customer for performing and charging me for a service I did not authorize. I will NEVER use Tire Choice for my vehicle service again.

Jesse Berg

★★★★★

2 months ago

This place was awesome! Had the absolute pleasure to work with Kim and Doris! They were a lovely combination of knowledgeable, detailed oriented and spunky. Im definitely coming back and having tires put on my wife's car.

Michi H

★★☆☆☆

3 months ago

Takes forever for a simple tire rotation. Understaffed on a weekend. In the past they’ve been slow too. Replace the front desk person with a technician who can do the front desk. Because this woman sat there on her phone the entire hour plus I’ve been waiting for a simple tire rotation. When arguably if it was a flex person I.e. they can work on cars. I wouldn’t have to wait over an hour someone to remove and put tires on the car. At other places a tire rotation is $10. I’m paying $25 to wait an hour. If it was quick I’d be like ight the extra $15 is worth it but be so for real.

Chanel Mercado

★★★☆☆

2 months ago

Overall, service was great. However, when i called to book an appointment, i was told 79.99 for an oil change with a free tire replacement. When I went to check out, it was $120. i’m not confrontational, so i paid and left. Wouldn’t go back though.

Anjia Roberts

★★★★☆

a year ago

The employees are very nice and accommodating. The facility is very clean and well organized. Offers decent payment plans and prices for automative services. The wait time was longer than expected despite having a ln appointment scheduled.