Tires Plus

Ali Cleveland

★★★★★

3 months ago

Cameron was very helpful and kind as were the other techs. I went from being very frustrated with loads of anxiety to being told it would be taken care of and it was. I appreciated them staying patient with me through the process, listening to what I described, and fixing it in a good amount of time. They had excellent communication and I left very satisfied.

Happy Coconut11

★★☆☆☆

3 weeks ago

First they tried to tell me they could not repair the tire cause it was weather cracked, they changed that tune when I told them the tires were just a little over a couple years old. Despite that they still tried to sell me tires when my tires still had half tread left. Told me my oil was dirty and needed changed, not likely I just changed the oil in January with AMSOIL full synthetic, Which gets done when the change oil light comes on, even though it is 24,000 mile oil.

Ash Flo

★★★★★

2 months ago

The were fast and efficient at getting my tune up completed on my car. I was even called with other issues they found while doing the work giving me the options to get it all fixed at once. That was much appreciated so there were no surprising charges when I went to pick up my vehicle.

Ted'Dee Buffalo-Harrell

★★★★★

Edited 5 months ago

I showed up early, content to wait until my appointment time and they took my vehicle back immediately. service was fast and efficient. 4 new tires + and alignment and I hung out in the shop for about and hour and a half. Editing 6 day after the initial service: I called a few days after my service to see if the car could be double checked because it felt wobbly at certain speeds. I was told over the phone that they recommended an inspection but I declined. I did decline the inspection but corrected and let the man on the phone know that the wobble wasn’t an issue before I brought it in to be serviced only AFTER. I brought my car in today to be double checked I was again offered the $10 inspection, which I declined again stating that it was inspected at the ford dealership earlier in the summer. An employee came to talk to me later and mentioned that the lug nuts were swollen and no longer fitting the tools and mentioned that the tech was having a hard time. The employee said he was “worried about me ever being stranded and being unable to change my tire myself” and suggested a set of new lug nuts priced at $89. I agreed to get a new set but can’t help but wonder where that issue and worry was 6 days ago during the initial service, as I was not told that on the day of. I can’t help but feel like either they didn’t give a shit about me being stranded last week or the bolts were rounded off then or today. there was in fact “a few weights that had fallen off. Keeping the 5 stars as I understand how these impact business but at the end of the day everyone was still kind and got it sorted out even if I was annoyed with the situation.

Travis Rollins

★★★★★

5 months ago

I called them about a hour before they closed after driving home and finding I had a leak in my back tire. They were super accommodating and were able to fit me in and patched the tire in just a half hour. Very grateful for their help and flexibility. Would highly recommend going here!

Jaiden Gerald

★★★★★

Edited a month ago

Guys on the counter are very pleasant, but the mechanic messed up my inner tie rod boot without telling me. Overall they gave me a few discounts and replaced a defective part they installed. Overall a good experience id say

Claire Covert-ByBee

★★★★★

5 months ago

Service was timely and within expected price range. Manager did a good job explaining the services that were needed and why they were needed. Didn't feel taken advantage of, which is rare in this day and age. The customer service was great. Respectful and knowledgeable. Will return.

Lxviixo

★★★★★

3 months ago

Very affordable pricing and AMAZING customer service. Very helpful in getting the proper care for my car when the last car place I had gone too didn’t do a great job. Would recommend!!

Shakeeta Draper

★★★★★

2 months ago

The service from the employees was very informative. I appreciate how clearly they explained the services performed and recommended. I will definitely be scheduling future appointments with them.

Andrew Sullivan

★★★★★

2 months ago

I was driving a car, hit a rock, and the tire was slashed. I drove to the nearest place which brought me to Tires Plus. A young staff gave me professional analysis of what they could do and in what amount of time it would take as they were backed up in servicing guests. They gave me an estimate with a valuable suggestion for upgrade. They noticed the rim had taken damage and made point of testing the tire to make certain it would hold. I had barely driven the car 10 miles on a spare and they had my new tire in place. Wonderful service.

Lizz Cowley

★★★★★

4 months ago

Quick and professional tire replacement at a good price, same day service and they wrapped it up in about an hour. I appreciated the techs didn't try selling me a bunch of extras. We'll go back for our next set of tires.

Carol Dworak

★★★★☆

Edited 4 months ago

This location has done some really good things for me- resecuring an underside pan - it became loose right in front of their store & I was headed out of town. Also fixing nails in tire I never knew I had. I initially posted a very good review on struts I had done here, but only two months later those struts failed.(both bent) leaving me confused as to whether they were improperly installed or bad parts or both . ( My original struts lasted almost 20 years). Tires Plus honored the warranty, but at the time found another expensive repair that I feel should’ve been caught initially. Now I am getting squeaking when I make a sharp turn but I am concerned of spending more money….

Rodney Hunter

★★★★★

5 months ago

Always great, efficient service. If you're looking for a shop you can trust to tell you the truth, go to Tires Plus on 74th and Pacific. The waiting area could use some maintenance but I have been happy with everything else!

Amber Humphrey

★★★★★

2 weeks ago

Eli was great and loved that he kept us updated and T did excellent work , will make this my home tires place going forward

Mason Hankins

★★★★★

5 months ago

Tires Plus on Pacifica is absolutely top-notch! The quality of their work is outstanding, and the customer service is even better. Big shoutout to Cameron, the manager—he’s fantastic to work with and really takes care of his customers. His crew is professional, efficient, and they always get the job done right and on time. I definitely recommend Tires Plus on Pacifica if you’re looking for quality work, great customer service, and quick turnaround. Couldn’t be happier with my experience!

Christina Greger

★☆☆☆☆

6 months ago

Repair was fine at 74th and pacific location. A tire balance issue relating to another tires plus location. Very rude from the get go because I didn't go back to the council bluffs store. That was also after setting up an appointment with their location a few days prior and the council bluffs store also in agreeance it was okay to go to another store for work location purposes. So if horrible customer service is your thing after youve jumped all the hoops to make sure both stores were okay with it to start with and still get made to feel like a POS when you've done nothing wrong, then go ahead and go to tires plus on 74th. The one in council bluffs, Sergio hands down the best for customer service but minus a nice conversation I wouldn't recommend the CB location to do any work on your rig. Originally left it there for a full day (with an appointment) at cb location and they never touched it nor did they call to tell me they couldn't get to it that day. I just happened to notice it didn't move all day for 4pm came around and I choose to call. So, I brought it back the next day. To make matters worse, I don't live in the area so, this has been an AWFUL experience by 2 tires plus locations. Also, for the readers, I've been in automotive business for 13 years. I wasn't making up a situation, it was originally just a small fix of please, just balance my tires correctly. End result, 1 tire had 8oz of weights when it only need 1/2 oz. I hope others have better luck then I did. This is my 3rd time trying tires plus, I'm not trying a 4th. I'm sure not a big deal to them but reviews are important for the customers.

dirk huston

★☆☆☆☆

Edited 5 months ago

Was lied to, twice, about the time it would take to install 4 tires. I worked for Firestone for several years. It takes less than an hour to mount and balance, and install 4 new tires. I was told I would be in and out in an hour. After 2 hours I was told "another 10 minutes", which turned into a total time of over 2.5 hours. That's not acceptable!