Tires Plus

Kimberly Smith

★★★★★

6 months ago

Got a new set of tires here and Ivan let me know that the upper and lower ball joints were bad. I wasn't surprised as my truck is 22 years old. I knew it would be a tough job, but the guys there worked hard and got it done for me. They treated me right on the price for the job and I'm very happy with the service.

lydia larson

★★★★★

3 months ago

Dakota was super helpful, and very really and honest about what is needed with my vehicle. The workers in the shop were speedy and efficient. Thank you.

Miss Toya Motivated S

★★★★★

3 months ago

I always come to this location for my car needs. With the cold weather we're experiencing my tire pressure was low and the associate was able to get me in soon as possible. Appreciate their service.

K L

★☆☆☆☆

6 months ago

Horrible communication. I was there at open and told the guy I needed brake pads and an oil change. I also asked for an inspection so that I would know what needed ahead of time. They didn’t call, then told me it was gonna be $800 and didn’t mention I needed rotors. I had to come back to make other payment arrangements to cover it and wait 2 more hours. I came back and they didn’t even do the rotors. So now its 6 hours later and my service has to start over from scratch. This is the worst service i have ever had and Ive been driving a long time. Don’t come when Jims not here

Kamela Bain

★★★★★

6 months ago

I would highly recommend the Tires Plus located on Army Post Road when in need of servicing. I had an outstanding customer experience and would not hesitate to have my vehicle serviced there again. Ivan, the store manager, was able to diagnose and resolve the issue in a timely manner and went above and beyond to help accommodate my circumstances. A BIG “Thank You” to Ivan and his staff!

Martha Sherick Shen

★★★★★

7 months ago

This was a wonderful experience. My car was serviced right away. I was able to wait for it in a comfortable environment. They treated me with courtesy and respect. The car dealerships I’ve been to for service treat me like a dollar amount. Here I feel like a person. I will definitely cone again.

Stephanie

★★★★★

5 months ago

Everyone here were very friendly and so easy to work with. Got my battery fixed in less than a hour and even gave me a discount for the price change! Will definitely come back for my car needs.

Susan Chapman

★★★★☆

3 months ago

Took awhile to be check in because they were busy. Once I checked in it took an hour after my appointment time for them to start work on my car. They communicated through the process and got me checked out. Offered me $20 off for leaving a review which was super great.

Brayden Grota

★★★★★

4 months ago

Ivan absolutely saved me. Had a tire blowout and everywhere else was closed/fully booked. I really needed one same day and he went completely out of his way last minute to help me get a new one safely installed.

Greg Judas

★★★★★

2 months ago

Sub zero temps, couldn’t get gas station air machines to work, stopped by Tires Plus on Army Post Rd, Des Moines IA! They topped off the tires, got the Low Tire Pressure Sensor to turn off. Appreciate them getting me right in and out!

Bailey Stone

★★★★★

9 months ago

Stopped by to have my trailer tire filled that I was having issues with. I met Josh who assisted me from start to finish. He encountered multiple issues handled them quickly and professionally. He was able to answer questions I had and was so kind I would definitely go back for the outstanding service and customer experience thank you again!

Cale Neighbors

★☆☆☆☆

4 months ago

I made an appointment last Thursday for an alignment and had them order a tire. I was told the had an opening Monday at 11. I dropped my car off today at 11 like discussed. I told them I had 2 locking lug nuts on and needed them removed. They told me they don't do that...at that point I should have just walked away. What professional tire shop can not remove those? I called at 2 to see if it was done. He said it was next up...they have had the car for four hours now. I called again at 430 and he said it still wasn't done. Its been 6.5 hours at this point. I went in and requested my car back and left. What is the point of an appointment? Unbelievable...Will absolutely never go back. What a joke.

Jaimie Conway

★★★★★

2 months ago

Chris and team helped us in a pinch and we greatly appreciate it. Two flat tires on a Sunday afternoon while driving 1,000 miles across country is terrible. They were one of the only open tire shops that actually picked up the phone. They gave us a tow truck recommendation who was affordable and timely. They were also able to order my specialty tires, get them in Monday morning and had my car ready before noon. Thank you to everyone who helped us in a pinch!

McCabe Family

★★★★★

4 months ago

the only bad thing i can say is that i noticed a double charge to my debit account (thanks to technology??) and now i am waiting 3~10 days for my refund. But i needed new tires pretty badly and the quick service was a great blessing to me! Definitely will be back, but probably will pay with cash next time?

Taylor

★☆☆☆☆

4 months ago

Worst customer service experience ever. Will never go back. Made appointment for new tires only at 11 and when asked what time I'd like to pick up my car I told them 4 o'clock. Car was not done at 4, there were other people complaining about their cars not being done when I went in as well. Was told my car was next and to come back in a little bit. Car was STILL not done the next time I came back and was told they'd give me $100 off, great. Left without my car for a second time. Came back for attempt #3 and car was STILL sitting on the lift. Ivan told me they were about to take it down and it'd be 2 minutes. Fine, except during this 2 minutes, which was really almost 10, Ivan decides to make a phone call to another customer and was still on the phone when my car was ready. Instead of putting the customer on hold to ring me up real quick since you know, I was there first and this was now almost 6 hours after I had dropped the car off, he just keeps on talking and was smug as hell about it when asked if we could speed this up. Almost 20 minutes of him on the phone and he finally gets off and gets me checked out. Never got an explanation for why my simple tire change took so long, no apology for having to come back multiple times, no apology about keeping me waiting while he tried to make a sale on the phone, nothing. The $100 off was not nearly comparable to the headache of making multiple trips and the rude attitude I received in return for their own mistakes.

Trent Nelson

★★★★★

3 weeks ago

The staff at this location saved me when my tire was going flat; and even though it was not a simple repair, they got the job done. The manager that night was from a different location - I believe his name was Brian - but he was kind, professional and reassuring. Great experience.

Frank Dunn

★★★★★

Edited 6 months ago

The service was great. From my experience, talking to the manager on the phone and then talking to the staff in the office, I was impressed. They made it easy for me to understand my options, help me get the best deal for my budget, and were friendly. Bottomline, they helped me save money. I will be back.