Tires Plus

Thomas Kniseley

★☆☆☆☆

a month ago

I brought my vehicle over to have a lug nut bolt replaced. I was quoted between $2-300 for the repair. I knew it was a high quote, but since I had already taken the time and energy to make an appointment, have my wife available to come with me, and knowing I should have it repaired, I decided to leave it anyway. While I was there I decided to have an oil change as well. The representative said the car would be finished later that afternoon, so we decided to just pick it up in the morning. When we arrived to get our vehicle, I noticed the lug nut bolt was not replaced. I asked what happened, and the representative told me that the only mechanic they have that does those repairs had gone home, so they didn't repair the vehicle. He also wasn't going to be available today. We took the car home, I called St Lucie Tire and Battery, they told us to bring the vehicle over and they would have it done in a couple hours. The quote was LESS THAN HALF of what Tires Plus was going to charge us. I will never bring my vehicle back here. When I've had oil changes done there before they almost always come up with some other "necessary repair" while doing their "courtesy check", but although they are conveniently located for me, I will never use their services again. I just wanted to share my experience to help others make an informed decision.

Robert Mui

★☆☆☆☆

6 months ago

I seldomly leave bad reviews but this one is justified. I'll summarize the details. I purchased a brand new Ram truck in 06/30/2024 that came factory installed with Bridgestone tires. The vehicle exhibited a high speed vibration. Dodge dealer replaced driveshaft and transmission under warranty attempting to remedy the concern. Vibration did not go away. Dealer now states all OEM tires are out of round. I called Bridgestone corporate, since Stellantis manufactured the truck and not the tires. Easy enough they said, just go to Tires Plus for defect courtesy replacements with a claim number. Manager John was nice enough to set me up with a set of Firestone Destination LE3. Vibration went away but they rode stiffer than Magic Johnson on Viagra, unlike the original Bridgestone Dueler HL that rode like a cloud. Made another appointment with advisor Emily, who was super helpful and kind, to switch them out for a set of Bridgestone Alenza Plus, which John claim they will be soft to give it back the factory ride quality. Yes, soft it is, but high speed vibration came back with a vengeance. Tech that installed the tires damaged all 4 rims. I returned to John and showed him that it is unacceptable for this kind of workmanship, especially on a brand new truck with less than 5000 miles. He apologized and blamed it on his inadequate tire mounting machine. I let it go and paid $600 for my rims to be repaired out of my own pocket. John suggested I go to their Gatlin location to attempt a road force balance. No dice, the vibration got worst. The tech at Gatlin must have used a giant pry bar to remove the stick on weights and gouged the rims so badly that the affected surfaces were missing aluminum chunks. The mobile rim repair gentleman quoted me another $600 to fix it but stated it will never be right this time. Yikes, so I called Tires Plus headquarters and filed an incident claim. The adjuster Michael was polite but only met me half way at $300 for reimbursement. Not right at all, but something was better than nothing. Went back to the Dodge dealer and the service manager was kind enough to measure the run out on these newest Alenza Plus tires. Guess what, all 4 are out of round again, and 1 was so bad it rotates as if it was separated, just see my pictures. Emily went the extra mile to secure me 1 more replacement tire from their Stuart store for the unit that was grossly warped in the red zone. So where I stand now is that I have 3 out of round Alenza Plus tires that are in the yellow zone which will rock my truck like a hurricane since they are shaped like eggs, and 4 rims that look like a meat butcher had their way with them. I decided to buy 4 brand new OEM Mopar rims pre-installed with new Dueler HL tires at $4800 from the Dodge dealer. Voila, vibration be gone. I went back to this Tires Plus location and spoke to the service manager on duty requesting a refund for cancellation of the optional road hazard plan I paid for on the defective and wacked Alenza Plus set. No dice. He was assertive, firm, and bold, by giving me the middle finger in the most passive way possible without actually doing so. I shook his hand and thanked him for his time. I'm a disabled army veteran and a retired 15 year Chrysler shop foreman with admirable credentials and did not want to create a public nuisance out of respect. The lesson to learn here is that Bridgestone and Tires Plus has no problem peddling you junk tires from ATD whether brand new or under warranty, poor install workmanship, and half-hearted accountability. Once they take your money, you're not getting it back. It's a shame that Stellantis used them as a dominant supplier, but most 2026 Ram 1500s are getting Goodyear, Nexen, and Pirelli. It's also a shame that the Dodge dealer wasted all those parts when it was a Bridgestone problem the whole time. The only person from the Tires Plus team that looked out for me was Emily. Management was more concerned about their sales goals rather than replacing my other 3 bad tires, even though I present overwhelming evidence.

Dustin Pullen

★★★★★

3 weeks ago

Hands down the fastest and best service I’ve experienced! Major shoutout to James Chick for taking care of me from start to finish and making sure everything was handled in time. I truly appreciate you all — thank you again!