Tires Plus

Lui Martinez

★★★★★

8 months ago

Dylan and Randy have the best services. Randy helped me out with my tired and recommend replacing the most damaged tire and I went along with it. They differently got a new customer when I showed up.

Kathryn Polidore

★★★★☆

a year ago

I was referred to this location by a family member. I found customer service to be courteous and very helpful. Service performed on my vehicle was top notch. My rating wasn't based on that, but rather on the condition of the store itself. Waiting area is kept well, clean and comfortable. However, the walls, restroom, and floors can use some TLC. It is a tire store with the walls painted white which is problematic for aesthetic proficiency. They are covered with "dirty" hand prints from tires and engine grease. Restroom could also be cleaner, but may be a challenge due to the age of the store itself. My suggestion for management is that if a technician or sales/service manager is in between jobs have them clean the walls, floors and restroom. It should take 30 minutes to an hour to accomplish and less than that to maintain. Granted this has nothing to do with the service itself. Although the manager was off the day I was there, I could see that his crew respect him.

Brett Nave

★☆☆☆☆

9 months ago

My family and I have been loyal tires plus customers for numerous years and they WERE servicing 8 cars for us, but now my opinion has changed. Changes have occurred over the last 9 months at Tires Plus and they have not been improvements. The last three times I have had an appointment to have one of my vehicles serviced, the day time manager is napping in back office or nowhere to be found. Once he does come to the desk, he exudes an arrogance that indicates that he is doing you a favor by allowing your car to be serviced there. First encounter…once he was found, was for an oil change and tire rotation. Appointment had to be reschedule for the next week, they were behind. At the following appointment an oil change was completed, but no tire rotation had been performed. Second encounter- oil change and tire rotation appointment. They were behind a couple of hours once again The manager asked me to leave the vehicle and he would get it taken care of. I returned 5 hours later and my car was sitting in the same spot. No oil change nor tire rotation. Appointment was rescheduled for the next week again and again just the oil was changed and no tire rotation. Today June 13th, 2025, my vehicle was scheduled for maintenance and guess what……once again they were behind atleast 2 hours. If they know the shop is running late, wouldn’t it be wise to advise your patrons that you are running behind 2 hours? I raced from the airport to Tire’s plus with 10 minutes to spare, just to be informed they were behind. I do not know if you can be satisfied with this type of treatment to spend your hard earned money, but I can not. Horrible customer service and I can not pay for that…atleast not voluntarily. They seem to always be short staffed now, as I would not want to follow this type of person in authority either. I am taking my business and hard earned money to any other place that can schedule an appointment and keep that reservation. I suggest you do the same if you value your time and money

Quiryath Lopez

★★★★★

a year ago

Came in on a Friday morning. Had just gotten a flat tire. Needed to know if it was fixable, if not than I would have to a new one. Spoke with Mark. He was very kind and very helpful. My tired wasn’t fixable and he kindly explained why too! He was able to get my tire replaced! He was even very respectful on my budget. Not trying to “sell” me too much. Would come back again!

Sammy Clayton

★★★★★

8 months ago

Randy Van Cleave is the best! Great customer service, great communication and honest intel! Couldn’t be more satisfied with the work they did on my radiator ac condenser and radiator hose. Thank you guys

James Eickhoff

★★★★★

10 months ago

The person working the front desk was customer friendly and provided great customer service. He took it upon himself to replace my tires due to a hardship issue. He was caring and considerate and got the work done even before my appointment was scheduled.

Gregory Ahlquist

★★★★★

4 months ago

My experiences with this store have been absolutely top notch in every way and they will be my go-to store for all of my tire needs moving forward!

Cheryl Purinton

★★★★★

a year ago

Always great customer service. Wait time for 4 tires was 2 hours but they had a mechanic quit so I get it:. This is my go to place for tires.. very competitive..

Keke murphy

★★★★★

a month ago

Mario is the best really help me out ... Service is amazing, very polite ☺️ the guys were amazing and very sweet and patient with me ☺️ I couldn't ask for better service

Tiff S

★★★★★

6 months ago

Randy is the best! He explained the entire process as they went through my inspection and when it came to things that did or didn't need to be done he was HONEST! He treats you like you were one of his family members, if he wouldn't want it done to them he won't do it to you sort of thing. I trust these guys with my vehicles 100%. And I do not trust easily, very skeptical. But this is one shop that WILL do right by you. Now you will wait a hot minute for your services to be done ain't gonna lie, BUT well worth the wait 👌

oscar osorio

★☆☆☆☆

7 months ago

I'm not recommending this place at all. I purchased 4 tires, and while choosing tires, they told me there was an included alignment with it. And so I made an appointment. 1. They called me to change my appointment because they did not have the tires, and they needed to get them from another store. 2. Went I show up at the new apartment, and they still not had my tires, and they offered me a new set. A more expensive set but with a discount since they did not have the tires that I picked. 3. While they were working on new tires, they said the alignment equipment was not working, but I could come on a different day to be completed with the job. 4. I was back 3 days later, and they say they can only check the alignment because that the only free they can give me. I explained that I was offered an alignment as I already know I have problems with the tires before the new ones. And they say. We can check, but we charge you if you want to be done. NOT what I was told, and so I was upset because I feel they lie to me. Why not explain to me this before. I waited for the first time close to 2 hours with no alignment, and they told me it would take about 45 min the next time I get there for the alignment. It's not a recommended place. Go somewhere else.

Angelica Ramirez

★★★★★

6 months ago

Randy is attentive, helpful, and thorough. The wheel alignment service was fast compared to other places. I have the lifetime alignment and have been here 3/4 times for this. I am pleased with the service here.

Rufus Black

★★★★★

3 months ago

My appt was ready when I arrived, Randy and they other tech had everything prepared. The repairs and cost was explained. They always do an excellent job of taking care of my cars.

Katie Dodd

★★★★★

2 months ago

Tires plus has always been my go to option for maintenance service for my vehicles. I recommend Tires Plus to all of my family and friends. The staff is always nice. knowledgeable and trustworthy.

Dan Doolittle

★★★★★

5 months ago

My daughter shredded a tire, driving too far after she suspected it was flat. She works close to this location. I called and talked to Mario, the manager early the next morning. She works close by, and he assured me that he would take care of her and her car servicing needs. He recommended 4 new tires and gave her what ended up being a two for one, four for two deal, and added a needed alignment. I was quick to tell him how much I appreciated his timely attention and that he now has a new regular customer...that's how you TCOB!

Dustin Pryor

★★★★★

6 months ago

The crew at the store on 79th and State is remarkable, particularly Randy (serviced mgr). Every single time I’ve needed tires he recommends the best for my needs and doesn’t try to upsell me something I don’t need. He goes above and beyond to make sure everything goes smoothly and in the age of decreasing customer service, he always checks to make sure things are good and I’ve never left the store with a handshake and a, “Call me if you need anything or have any problems.” Top notch!

Amy Foster

★★★★★

4 months ago

The first part - booking an appointment was a little difficult, but that is on me too - for waiting. For the appointment, I got there early and Randy greeted me with seemingly red carpet service. He was great to work with from start to finish. Was charged a good, fair price for Firestone tires and service. I will definitely be a returning customer!