Tires Plus

Lauren Schultz

★★★★★

10 months ago

Best service in the area and the only place I will ever go!! They are a busy shop because they are so well known! Make your appointments ahead of time and don’t expect to get in day of! They will try their best to squeeze you in but know that’s not always possible! Ask for the store manager Ryan! He is the best!

Jeff Schultz

★★★★★

7 months ago

Very competitive pricing! Ryan and his team are top notch in servicing my car, providing me with quality tires and exceptional service!

Tom Free

★★★★★

5 months ago

The front staff there is just excellent. They don’t try to oversell you and are very happy to listen and explain what needs to be done.

S P

★★★★★

a year ago

Good Customer service & fair pricing I recommend to communicate with Manager Ryan🙂 &/or Courtney🙂 I was recommended by a friend to tires plus. I had some repairs & a larger repair When I was able to follow up both Ryan & Courtney let me what needs to be done & What can wait Overall, made me feel comfortable pricing is fair to what is in the area bc I did shop around. I was recommended to them & I recommend them too. 🙂 Still have to keep y’all posted on how the repair actually goes too soon to tell

Nicholas Barger

★☆☆☆☆

9 months ago

Too bad you cannot give negative stars. Went there numerous times and have had work done and now I know not to trust the people that work at this place. Tried lying to me about needing light bulbs replaced which were not and have not gone bad amongst other services. Had a radiator flush and transmission fluid exchange. They did not even put enough radiator fluid back in causing extreme noises to come from engine and the reservoir was empty. I have not lost any radiator fluid since I put the correct amount in and all gurgle gurgle gurgle went away. One of the many "service advisors" who lacks most interpersonal skills told me after I asked a question of where the tech was in the process of the radiator and transmission fluid he told me to Just settle down and let the mechanic do what they do.....what a joke! Obviously they do not know what they are doing or else they are purposely doing LOUSY WORK, and then try to gaslight you when you bring it to their attention. One "service advisor" told me when I called about this that IT just sounds like you have a lot wrong with your car. I in response said NO you are the one's causing the problems or poorly advising people to have work done on their cars when the service tech is inept and cannot properly diagnose mechanical issues. I will be following this up with corporate. They do not stand by their work and send you down the road after having made your car worse and try to sell you things you do not even need in the slightest. Save yourself the headache of even attempting to have a satisfying experience here whatsoever. Now I have to go back look over everything that they have serviced because obviously you cannot trust the workmanship coming out of this lacking place. The people running this place should not be.

susan Whitaker

★★★★★

2 months ago

Very attentive of our needs. Answered questions and corrected problems in a speedy fashion. Thank you for awesome service.

Brad Schiferl

★☆☆☆☆

10 months ago

I had scheduled a simple oil change with a coupon that I was supposed to get $50 off, half up front at store, half digitally that I need to submit. However, I was charged regular price (and upsold me on my burned out light bulb, which I did need handled). I was overcharged for my oil change. After contacting them several times through email, was told the manager of the location would contact me to correct issue. Nada. Crickets. Never been contacted back to fix/resolve a simple pricing issue, which depicts EXACTLY 💯 how you feel about your customers. You don't care about them AT ALL! The only thing that matters is $$$. How terrible! I've been a loyal customer of Tires Plus since my college days 20 years ago, but unfortunately the brand and chain has no self-respect and treats their clients like garbage. Don't go here! You'll save yourself money, time, and a headache.

Carla Seefeldt

★★★★★

3 months ago

Even with it was Thanksgiving weekend, I was still able to get in to get my slow leak tire repaired. Could use some nicer chairs for those who are waiting on their car.

Carley Reinke

★★★★★

10 months ago

Tom and the team have helped me with a multitude of issues on my vehicle over the last few years. Every single person I have interacted with has been respectful, informative, patient, and incredibly helpful. Whenever I am in need of service, they get me in and take care of the issue in a timely manner. Vehicle repairs can be expensive, but they have always tried to find me the best deal possible and I have never felt like I was being talked into something I didn’t truly need.

Jacob Nadler

★★★★★

9 months ago

Tom was very professional and his communication in making sure I was comfortable not forced on repairs is why I will be back for their services. Not only do they do good work, they are very straight forward to fixing your car issues at hand and putting safety first and your acceptance in reparing what parts are needed before just going in and doing so. They make sure you know what is going on with your vehicle and your acceptance of the repair, before just doing it and charging you. I advise anyone to come here and speak to both Tom or Ryan. Very professional. I'll for sure be back for future repairs.

Josh Timm

★☆☆☆☆

10 months ago

Would not recommend anyone to go here. Called in the morning to make an appointment for alignment. They called 2 hours later to tell me they can not make that appointment work so I had 45 minutes to get it there to work it in. When I got back there to pickup vehicle they charged me more then I was quoted when I called. Ryan behind the counter was rude when I said something about the price difference. If I would have known the headache I would have dealt with I would have brought it somewhere else that I trusted. Won't make that mistake again. Also personal belongings in vehicle were moved out of location for absolutely no reason.

Dina Malson

★★★★★

10 months ago

Ryan at Tires Plus on Van Roy Rd in Appleton was so awesome. I got a brake and rotor job on my 2015 Toyota RAV4. He was helpful, courteous, thoughtful, and knowledgeable. He made sure all my concerns were addressed and explained the work done as well as the inspection estimate in detail. He was kind and understanding and walked me through every detail. The work was done expertly and the cost was very reasonable. I highly recommend Tires Plus, particularly this location, to anyone in need of quality auto repair and excellent customer service. Be sure to talk to Ryan! Such a great guy!

Cody Peuse

★☆☆☆☆

4 months ago

I came here to get 1 tire changed. It took over an hour. We had an appointment and everything. The week before, I blew a tire on a Sunday and came in and they changed the tire in like 5 minutes. The inconvenience today was not ok

Malcom Brain

★★★★★

9 months ago

I was there on the 28th for a flat tire and they were very kind to me and attended me without a prior appointment , I really liked their work , it is the first time I visited them and the service was excellent , the guy who gave me my car was very friendly and respectful , thank you very much for his work .

Austin Hermans (YouTube viewer)

★★★★★

2 weeks ago

Customer service was exceptional, they helped me out of a jam and got me back on the road in 2 hours when I thought my car engine was kaput

Chuck Stevens

★☆☆☆☆

a month ago

Showed up and waited to open. They only do drop off on sunday.I have a screw in my tire with sixteen pounds of pressure.And had to drive away like that.Because I couldn't afford to drop the vehicle off and leave it.Because i'm by myself. I would not recommend this place if you had any type of emergency.

Sam Folz

★☆☆☆☆

Edited 4 months ago

The customer service at this location is terrible. I had 4 new tires put on less than a year ago. I came in to get an oil change and about an hour later the Tech called me and said that I needed new back tires, and they found a nail which was unrepairable. I told him I had 4 new tires put on less than a year ago, and this should be covered under the warranty I was told I had when I first got the tires. He couldn't find the info, I informed him that over the years, Tires plus had made different accounts under my name and my dad's name, and all the work I have done over the years is split up under all these accounts. He told me that he would look into it and call me back. I got a call back about an hour later and he said that he found the purchase in January but because I didn't get an alignment at the same time, and had it done a few months later (April), all warranties were voided. I was never told this when I agreed to get my tires through them. He said his hands were tied and I could speak to the manager, I agreed. Ryan, the manager, just told me the same thing and said that I would need to purchase new tires and wouldn’t work with me for any type of warranty. At this point anything I told him he pretty much ignored me and kept saying “we can give you 15% off new tires” That would be 6 tires in under 1 year and hunders of dollars out of my pocket. It's not the first time I have had issues with this store, not wanting to help or work with their customers. I have been taking my car there for years and have had a lot of work, and spent a lot of money there, but going forward I am telling everyone not to trust tires plus, and more specifically this store, because they won't help loyal customers. Edit 11/21 I would like to add to the poor customer service that I was told over 2 weeks ago that someone would contact me, and no one did. I am telling everyone to go somewhere else for their car needs