Tokyo Automotive Repair - Auto Repair Service for Acura, Nissan,Toyota, Honda, Lexus and Subaru Vehicles in Placentia CA

maximo lopez

★★★★★

8 months ago

I don't usually write reviews, but I had to give Kevin and his team the recognition they deserve. I honestly wish I could give them more than 5 stars. I came in with a loud screeching sound coming from my 2000 Toyota 4Runner -- my only vehicle. I've done my best to maintain it over the years, but as a single dad just trying to stay on top of everything, I was genuinely scared. Scared of what the issue might be, and even more scared of what it might cost me. Getting a new car isn't an option right now, and the thought of something major going wrong had me overwhelmed walking in. But man... what happened next floored me. Kevin opened the hood, took a look, and within a few minutes found it was just a loose belt. They tightened it up -- quick, efficient, no drama -- and then he did something I honestly wasn't prepared for: he worked with me on the cost. No upsell. No games. Just kindness. I was literally in tears. Not because of the car, but because of how rare that kind of honesty is these days. They didn't just stop at the belt either -- they gave the whole vehicle a once-over and told me what else to keep an eye on, but without trying to push anything on me. Just real people doing real, honest work. I'm still emotional writing this. You don't expect this kind of care -- especially not when everything else in the world feels like it's running on empty. I don't remember the name of the tech who worked on my car, but Kevin -- thank you. Thank you for being a good man and for leading a team that actually gives a damn. I'll be back for anything my vehicle needs, and I'll be sending everyone I know your way. Places like this are rare. You guys are the real deal.

Ben Dillon

★★★★★

a year ago

I’ve been taking my cars here for over ten years, and I won’t take them to any other mechanic. The work is high quality, I’ve never had any issue with anything they’ve done. I can always trust their recommendations, they will give you a straightforward answer of what work is critical for safety, and what work can wait. The inspections are thorough, and they provide photos for peace of mind. Kevin at the front desk gives great time estimates, and has worked miracles to make sure my car is done on time. Tatsu has given lots of sage advice over the years, and I trust his take on a car problem more than anyone.

Alessandro Yorke

★★★★★

2 years ago

I had an amazing experience with Tokyo Automotive. My starter in my 4Runner went out during the holidays and they took very good care of me. They are family owned and absolute experts their reputation is well deserved. Kevin the Service manager is the best he communicated all that was needed and if you like golf he is the man! I also had the pleasure of meeting the owners Akio & Kimiko. I will continue to get my vehicle serviced here. Great experience.

Darlene Glasser

★★★★★

6 months ago

Great Service! A friend recommended Tokyo Automative Repairs and I am so thankful she did. She was 100% correct, they are honest and walk you through everything. After being quoted elsewhere with an unnerving amount of money for all of the struts, I just felt this was not correct and even more so if it was, I needed to ensure the cost was fair as I was hearing and feeling an isolated incident. Tokyo Automative Repair came with me while I drove the car and then I left my car for them to inspect. They confirmed the issue, and that I didn't need the repairs recommended elsewhere. Also, when I picked up my vehicle they had the part that needed to be replaced and replicated it for me; the sound was exactly what I was hearing. Needless to say, I saved thousands, and more imporantly, they gained my trust. I urge anyone to take their vehicle to them.

Stephanie Takaragawa

★★★★★

7 months ago

Great service! Brought my crosstrek in for an oil change and a check up. I’ve had the car for five years but never taken it in for anything other than oil changes at those jiffy places and noticed some issues. They took care of everything in a few hours and explained all the issues. Car is perfect and it was quickly serviced and reasonably priced but most importantly Kevin thoughtful explained everything. Pricing and work super clear. This will be my forever mechanic.

Shellie Whalen

★★★★★

Edited 4 months ago

Once again, Kevin and the Tokoyo Auto Repair team provided prompt and comprehensive customer service. My 20 year old Lexus continues to run great thanks to their expertise. I would recommend.

Betty Hou

★★★★★

2 months ago

Honest mechanics, they are less expensive and more transparent than the dealership service department (as in telling you this is what you really need to do, this can wait but might be better to do now, etc). They get the job done quickly and communicate well.

John Alex

★★★★★

6 months ago

Efficient and convenient, automated text links generate your Repair report by Kevin, the lead manager for real time, maintenance process with photos and payment. Free inspection with vehicle assessment for any needed repair or service. Kevin, the manager is very personable, knowledgeable and helpful in meeting all your repair needs. All the mechanics are certified technicians for all Asian imports. Labor rates are higher, but you get what you paid for with their expertise knowing that they will do the job right!

Enrgzd vse

★★★★★

4 months ago

Kevin is a legend. Been having issues with my 2012 Kia Sorrento not passing smog because the O2 Sensors were not reading. He’s the only mechanic in So-Cal that knows how to recalibrate and fix the computer issue that’s not letting the O2 sensors read. After dealing with mechanics that didn’t know how to fix the issue, I was able to take it in the shop the day of, only took 1 hour, and at a great price. I took the car to get smogged immediately after and passed with flying colors. Thanks Tokyo Automotive and Kevin!!!

Michael

★★★★★

2 months ago

They took great care of my car and was very clear and transparent about the issues and how to fix them. Couldn’t thank them enough for making sure my car was safe and ready to drive on the road. Thank you Tokyo Automotive!

G B

★★★★★

11 months ago

The people at Tokyo Automotive are amazing. I had quite a bit of work done on my ‘91 Miata and they took great care of her and me. They were realistic with what I needed what I could do without, what they couldn’t do, and were very knowledgeable. The service advisor Kevin was awesome and very personable. Khoi did all of the work on the car and did a stellar job. Any further work I need on my car in the future will be done here.

E H

★★★★★

a month ago

Brought in my 25 year old Nissan truck for a vibration issue and a transmission/differential service. The vibration was isolated and fixed, the transmission/differential service was completed as requested. During inspection a worn camshaft seal was discovered and repaired. The truck runs well and it is thanks to the team at Tokyo Automotive in Placentia. The cost is not out of line with industry standards but what sets this company apart from others is their willingness to communicate with you each step of the way.

Miquela Davis

★★★★★

4 months ago

The Tokyo Automotive team is truly the BEST! I had such a minor issue with my car that was going to cost me hundreds through the dealership, but Kevin took the time to explain to me exactly how I could do it for much cheaper, and set aside time for the team to work on my car. Won’t take my car anywhere else if I can help it! They’re awesome

Frederick Eshragh

★☆☆☆☆

3 months ago

Tokyo Automotive Repair is nothing but a scam operation. You be the judge of it. Here is what I experienced. I started having charging problems with my 2013 Toyota Avalon. Replaced the battery and the problem continued. I finally determined it needed alternator replacement. I took the car in and asked for a quote to replace the alternator. They said the car should be diagnosed before they can give a quote at a price of $235 refundable against actual repair if I accepted their quote. They had my car for a day or so and came back with a detailed repairs and recommendations amounting to over $13000. Most of the recommendations were standard anticipated maintenance for a car of my car’s age. Not based on any actual faults. Amongst all the recommendations were a quote for $1500 for the alternator replacement. Way above my expectations. So I called around including several Toyota dealers. Their quote was $500 higher than the lowest Toyota dealer and twice the lowest quote I got. So I decided to give them an opportunity to at lease match the Toyota quote. They were not interested and proudly declared that the are aware of their quotes being higher than others. To that end, I took my car and paid them $235 for very little if any work they did. In my opinion, they get customers to agree to a diagnostic fee of $235, then issue a ridiculous quote knowing well you wouldn’t take and just collect your cash. Now you decide if this place is running a scam or not.

Pernille Schroeder

★★★★★

a month ago

Fantastic! Great communication and service. Very Good prices. Thorough inspection and explanation of the issue with my Subaru Crosstrek. My car was even picked up and delivered back free of charge.

Teresa Sudario

★★★★★

a month ago

Kevin at Toykyo Auto was very helpful when I called in for alignment quote. He was very accommodating to get my Prius done within a hour. Affordable and fast. I’ve had my other cars serviced here as well. Always happy with results and timing.

Armando Velasquez

★★★★★

Edited a month ago

I’ve brought my car plenty of times here for major repairs. I always leave satisfied. Kevin and George are the best. They keep you informed and give you constant updates on your car. They even send videos and explain thoroughly what is wrong with your car. Great company and even greater staff. I will keep bringing my car back here!