Tom Hesser BMW

KMo

★★★★★

2 months ago

I recently purchased a pre-owned BMW X3 from Tom Hesser BMW, and the experience truly felt like buying a brand-new vehicle. From start to finish, the team guided me through every step of the process and made everything easy and comfortable. They took the time to walk me through the vehicle in detail, especially the electronics and features, which I really appreciated. There was no rush, no pressure -just great service and clear communication. Overall, it was a wonderful car-buying experience, and I wouldn’t hesitate to recommend Tom Hesser BMW to anyone looking for a new or pre-owned BMW.

Kathy

★★★★★

3 weeks ago

The ordering experience was very good. Once the vehicle arrived at the dealership, Nick took the time to go over all options and explained how everything in the vehicle was operated. Jen went over all warranty information and helped determine which options were best for us. Overall a great experience!!

Mary Joan Lavelle

★★★★★

3 weeks ago

Thanks so much to Byron Holley again! We are repeat customers at Tom Hesser and seriously would never go anywhere else to purchase a vehicle! No pressure ever! Byron is an outstanding and informative salesperson! He had great knowledge of the vehicle, its amenities and went out of his way to get me everything I wanted on my Tahoe Premier! Thank you so much!

Harry Garis

★★★★★

2 months ago

Had avery good experience with Matt and his co-worker. I'm getting alot of positive vibes about the truck, especially about the color. The wife loves it. Thanks for everything you done for me.

Lisa Solimini

★★★★★

3 weeks ago

I want to say Justin over at Tom Heser was a great experience selling us the M4 competition BMW. It was an amazing experience just made it fun. Also it didn’t feel like we were buying a car we were in and out of there as fast as he said we would be no baloney. I would buy a car there from him anytime they’re everyone there was very nice not just him from the finance woman to the finance manager. Everyone was great.

Nadine Tasoulas

★★★★★

a month ago

All employees were awesome. The paperwork and transition from old car to new went smoothly. I absolutely love my new vehicle. I would recommend this dealership to everyone!!

jay langan

★★★★★

a month ago

Recently purchased a new BMW X3 from tom hesser BMW. My sales person was Justin, he. Could not have been more helpful.he stayed in touch through all the negotiations answering all my questions quickly with texts. Upon the delivery of the car he was extremely patient and helpful. His knowledge of the tech in these cars was impressive.he was not only my sales person but I think I made a new friend also. And also a thanks to Jen who handles the paperwork and financing. Very nice to deal with.I would highly recommend Tom Hesser for any auto purchase.

Lucia Murphy (Lucia & Glynn)

★★★★★

a month ago

We recently purchased our 2025 BMW 228i xDrive from Tom Hesser BMW, and I genuinely have to say this was one of the smoothest car buying experiences we’ve ever had. From the moment we walked in, Nicholas Novobilski handled everything professionally, patiently, and without the typical dealership pressure. He actually listened to what we wanted, answered every question clearly, and made the process feel relaxed instead of rushed. At no point did we feel pushed — just guided. That alone makes a huge difference. When it came time for paperwork, Jennifer Seegar in Finance was just as great. She explained everything in a way that actually made sense, moved efficiently, and respected our time. No confusion, no surprises, and no sitting around wondering what was happening next. It was organized and straightforward — exactly how it should be. And thank you to Scott Bidwell Jr for connecting us with Nicholas in the first place — you pointed us to the right person. Car buying can easily turn into a stressful, all-day event. This wasn’t. It was professional, honest, and smooth from start to finish — and that’s why we came back again. If you’re looking for a BMW and want the process handled correctly the first time, this is the team to ask for. Highly recommend.

Veronica DePaoli

★☆☆☆☆

a month ago

Unfortunately I don’t think I’ll ever go back to Tom Hesser BMW again. I have had many issues with them in the past with not returning phone calls to buy a car, and to get in for service. Someone said when you buy a luxury vehicle anymore they’re all good it comes down to their service. Well I love my 2 BMWs but Tom Hesser BMW does not know good service. I called to get my car in for an oil change and left with a $6200 bill. I was told I needed brake pads and to hurry and bring it in because if I went through them and needed new rotors that would be very expensive. So I brought it immediately. Only to be told BMW recommends changing rotors when you change brake pads. Fine. Then I was told BMW. recommends a transmission tune up at 72,000 miles. Ok. All of that was $6200. Ok. I knew when I got a BMW it would be expensive to maintain and honestly I have never done anything but put gas in and the regular maintenance so the price was not the problem. My problem was the service person told my husband he told me everything was optional that I didn’t need to do any of the services that got tacked on. I’m sorry I don’t agree that that is how it was said to me. So I feel like they definitely took advantage of me as a woman that they felt didn’t know a lot about cars. I knew enough to say no to the 4 new tires they tried to make me buy and I know enough to say I’m done with Tom Hesser BMW. I would not recommend anyone go here especially if you are someone that takes people at their word on what your car NEEDS. I’ve been telling my clients about my experience and it’s pretty amazing the amount of people who also have horror stories of this place.

Theresa Pizzuto

★★★★★

6 months ago

Matt and the whole team were amazing! Answered every question and made sure we had all of the information we needed to make the right decision for us. Plenty to choose from and all of the bells and whistles! We look forward to enjoying our Equinox and coming back for the future needs of our friends and family.

Jamie Graver

★★★★★

2 months ago

I am more than happy with my very first experience buying a car from Tom Hesser Chevrolet. I’m most pleased with my sales guy Mathew Mercado. This guy went above and beyond for me to get me into a vehicle of my choice. With the help of Jennifer they got me on my way in a 2022 Chevy Equinox. Thank you both so much for your help and understanding of my situation.

Katherine Fitzsimmons

★★★★★

3 months ago

Justin and Jen were absolutely wonderful to me and my mom. They made us feel completely comfortable from the moment we walked in and guided us through everything with patience and professionalism. The entire experience was smooth, stress-free, and genuinely enjoyable. We couldn’t have asked for better service. Highly recommend!

JeffSandy Feather

★★★☆☆

3 weeks ago

Came in for an oil change and had a sensor for the tire pressure and seat adjustment that needed to be checked . I was told it would only be an hour and if it was any longer, I could get a ride home. Their driver retired and I was stuck at the dealership for 2.5 hours. Glad I brought my computer and was able to reschedule my appointments. Next time, please let me know!

Faith Williams

★★★★★

2 months ago

My car’s water pump went bad while I was traveling, and I was able to bring my car here for repairs. Jennifer was the employee who worked with me on this, and she was absolutely excellent! The repair was completed, and I was back on the road to continue my trip very efficiently. And the hospitality I received while waiting For my car was excellent. Thank you, Jennifer!

Courtney Owen

★★★★★

10 months ago

Great overall experience! Ellie helped me get into a brand new Equinox, and she made the whole process easy from the very beginning; super responsive and straight forward. She took the time to answer all of my questions and stayed late on a Saturday to make sure I got what I needed. She’s awesome! Tom Hesser Chevrolet is my new go-to for vehicles moving forward.

angelo sanchez

★★★★★

5 months ago

Well I dealt with Matthew service sales guy, and it was a wonderful experience. Definitely went out of his way to make things happen for me. I personally was not feeling well that yesterday when this transaction happened I’m going through some health issues and yet he was courteous and being thoughtful and his personal concern, you know about my health while trying to take care of the transaction. Definitely a five star guy. definitely now that’s it. That’s someone I would personally say is a keeper. his Customer service rating should be like a 10 personally it’s it’s really nice that you know even when you’re not feeling 100% and you’re really trying to do something that they’re not blowing you off in a sense he took a great pride in his job, and in the ability that he was able to get things taken care of and making things happen I did appreciate that very much

Pat G

★★★★★

4 months ago

Tammy in the service department was very professional and helpful getting my appointment set up. The work on my vehicle was completed in a very timely manner& will continue to use Tom Hesser for all my needs due to the quality of service. Ron G.