About Business
Top Auto Care & Tires is a leading Car Repair specialist serving the Garland, TX, Garland area. They provide a wide variety of solutions, including Auto repair shop, and other Car Repair tasks. Boasting a solid 4.2/5 rating from 84 verified reviews, their reputation precedes them. As a locally-owned business in Garland, TX, they are deeply committed to providing honest and reliable Car Repair support to their neighbors. If you are in need of Car Repair assistance, we invite you to reach out to them today or visit their location in Garland, TX.
Google Reviews
Rachel Condry
★★★★★
9 years ago
I have been going to Jorge for over seven years. We have not found anything he couldn't fix and we have thrown him some difficult things. Last year my dad was going to help me and sent my Honda Pilot to an ASE certified shop and mechanics. I had to take it back twice with it to break down a third time with the same issues. I told Jorge what was going on and it's fixed! I won't take my vehicles anywhere else unless Jorge doesn't do that kind of repair( this is a short list) then I go where he suggests. Every shop I've gone to by referral has done exceptional work also with fair prices. Oh and I didn't mention but I've ALWAYS gotten excellent work for an excellent price!
Melody S.
★
☆☆☆☆
7 years ago
After having a lot of work done we found out the problems still existed and took it back. The owner assured us it was not the same problem. We believed him becuase he comes off as soo genuine, and had him do another job. They lost the keys?? Would only pay $200 of the $480 to replace bmw keys. Had to have all the work done again for $2500 as it was not done right. Had to change all the locks on the car too after getting sketchy msgs about our car keys.
Saul Velasquez
★
☆☆☆☆
5 years ago
Think its time I gave this place a bad review. Back in 2016 I bought 2 used tires from this shop (same owner) I wasn't very knowledgeable on what a good used tires were but the shop bathes their tires in super tire shine to hide dry rot. 2 days later i hydroplanned off the highway and later went to another mechanic and he told me the tires I bought from this mechanic shop were so dry rotted he wasn't surprised that happened. 2017 I decided I would give him another chance, needed a caliper replaced. Caliper was replaced by owner himself and forgot to bleed the brakes afterwards. Few hours later I almost rearened a car because I couldn't stop. Came back for him to fix the issue and refused to because he said he already did that and asked me to leave his shop. 2021 I decide maybe this guy has changed his shady since his shop is still in business and give him another shot I asked for a quote on a job, agreed on the job. Once the job was done the price doubled when it was time for me to pay. I told him what he does is wrong and he said "if that's what you think then okay I don't care" THIS MANS SHOP IS SHADYYYYY
Jorge Santillan
★
☆☆☆☆
5 years ago
I don't ever give bad reviews but this place is very unprofessional. I took my car to get fixed and they had me goin back and forth on the issue my car had. I understand we are all humans and we make mistakes so I gave them a couple chances to fix the problem and they still didnt fix it. Mean less to say my car still has the problem so I'm taking it to another mechanic. They charged me 100 dollars and never gave me a reason why I got charged 100 dollar I asked the lady that works there why they charge me that and she couldn't tell me. So I told her to have the owner named jorge to call me never received any call of anything. I wont be returning I will be taking my buisness somewhere else. Step your game up. P.s. I would have gave yall zero stars but that's not possible!!!!!!!!!!!!!!!!!!!!!
Bryan Thompson
★★★★★
3 years ago
My lady had issues with the Cadillac truck, and the $1000 part she brought for the repair. We received the wrong part and after fiddling for a week, Felishia informed us that she would take the lead and get my lady her money back, or get the right parts... and Jorge informed us on the installation and what she can expect once the parts were in order in the vehicle. They took the time to explain in simple English what we need to expect...thanks alot for honest answers that are ez to understand.
Rhonda Williams
★★★★
☆
10 years ago
I am a single parent with a low income. They have worked on my cars for about five years. It has been affordable prices and they really try to make sure you are happy with your service. REMEMBER: communication and respect is the key.
T Carp
★★★★★
6 years ago
My husband takes our Box Truck here to George and him and his team always do an amazing job. We just picked up our truck again today and it is running perfectly. They are honest and do not over charge like most places. Thanks for all your help. Chris and Tiffany.
Store 7029 Garland (Firewheel)
★
☆☆☆☆
3 years ago
I wouldnt even give this shop one star. I never leave bad reviews but at this point i have had enough JORGE lies to much. first off my mothers car was supposed to be worked on but instead Jorge's wife/ receptionist was caught driving my mothers car after hours with her kids in the car windows down ac full blast. The engine to my vehicle had locked so i paid 3500 to get it fixed "Jorge supposedly had fixed it" a month later the engine locked and now jorge is blaming me for the issue but there was an oil leak and when i took it back so jorge can look at it his employee had confirmed to my father that jorge had messed something up and he wanted to blame me for his mistake. My car has been sitting at his shop now for 5 months and the times that i have called to see when it would be ready jorge tells me he will call me back in 2 hours and never calls back. Now he wants me to pay 2000 more and then he will start working on it. So this whole time ive been thinking hes working on it ,but turns out he will not fix what HE messed up untill he recieves more money. I highly reccomend that you take your vehicle to someone professional.
Justin R
★★★★★
7 years ago
Friendly fast service at a great price. Good used tires. I recommend this place to anyone looking for used tires or flat repair. They put the right size tires (I've been to others that tried to put different sizes on which was good for a laugh but had to wait for them to change the tires twice). Also they don't put the lug nuts on so tight that you can't get them off with the tire change hardware included in the car, a lot of other tire shops impact it down like they are trying to snap the studs off.
Cesar Villegas
★★★★★
2 years ago
George and Felicia try their best to help and work to accommodate their customers' ever-changing schedule. Their professionalism, expertise, and timely manner in which the work is completed will be why we refer our family and friends to Top Auto. Keep up the good work.
Lizeth Chavez
★★★★★
6 years ago
I love how kind they are!! Super reliable and super cheap! George is one of the best guys i know and willing to work with you! Explains your car's issue to you and gives you options before you give him the go to fix the car. I highly recommend. Been coming here for years.
Alex Trevino
★★★★★
a year ago
I have been taking all my family cars to this auto care a guarantee there was excellent Service Great customer service they will always have my family's business thank you for the good work located in Garland on Miller Avenue you want good work done take me to them
D. Psalms
★★★★★
2 years ago
Anyone having a bad review had to already have been upset before visiting this shop! This is now my go to! Very helpful, professional and knowledgeable! I've been here a few times with different cars. Always a great deal and fix! I could go on, but go see for yourself! They treat you like family, that don't owe you money.. lol
Albert Hermoso
★
☆☆☆☆
2 years ago
Jorge is the worse mechanic. He takes advantage and lies about the work being done. I don’t know about cars or much about car repairs, if I’m going to a mechanic then my thought process would be to trust their word. He charged me for a catalytic converter clean to take away my check engine light. Come to find out, it is ILLEGAL to do a catalytic converter cleaning service, so either he LIED and said he did it, or did the service ILLEGALLY. I tried getting my refund and I have all videos saying he was going to do it and that he did the service and he realized I was recording and changed his story to he didn’t offer or did the service. I’m going to report him to the Better Business Bureau’s and i recommend everyone to do the same because with as much people complaining about how he lies, this establishment should be shut down and taken away from him. He should not be allowed to do any mechanic work. He got away with stealing my money. Don’t go to this place, if you do, you will regret. He comes off as a nice guy at first, but it’s all an act, he will try to get more money from you. I have would recommend Marlow Automotive in Plano for ALL car repairs.
Jaiceona S
★★★★★
6 months ago
The kindest people! I got a flat and arrived a few minutes before closing and they saved the day with no complaints.
Jacoby Taylor
★
☆☆☆☆
a year ago
Terrible communication. Went on a Saturday, told me the job would be done same day & that I would recieve a call to pick it up. Never received a call, so I went up there & they're closed through the weekend. Why would you keep the car over the weekend without letting someone know? It was a simple fix, I wouldn't have left it if the job wasn't gonna be taken care of. I have work Monday morning. This isn't the first time communication has been bad, I've tried to give chances, but I'm done with this company.
Tricia Alexander
★★★★★
10 months ago
I am very pleased with the help and service at Top Auto Care. They gave me a reasonable quote, did the work, and my car runs great. I definitely recommend Top Auto Care.
Vicki Sellers
★★★★★
a year ago
My Brother was my Mechanic but unfortunately he passed away a few yrs ago so I had No idea what I was going to do when my car started messing up, I had been here for tires before and all the guys were great and Jorge made you feel very welcome, so I took my car in when it started dying on me while I was driving it and an hr later it was fixed for a decent price to. When My AC went out in the middle of summer last year he fixed it for me for a $100 less then everywhere us .. He has always been honest and fair with me and I greatly appreciate that because I'm a single woman who is definitely not rich. So I highly recommend Top Auto care & Tires.
Waser Ahmad
★★★★★
8 months ago
Great people great work I have been going to them for over 2 years now and they get me right with in 30 minutes
Luz Vasquez
★★★★★
4 months ago
Been coming here for years! They are always helpful and they explain every detail and questions you might have, Jorge is very reliable! We highly recommend.
