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About Business
Topline Tire & Auto is a leading Car Repair specialist serving the Brooksville, FL, Spring Hill area. They provide a wide variety of solutions, including Tire shop, Auto air conditioning service, Auto electrical service, and other Car Repair tasks. Boasting a solid 4.5/5 rating from 448 verified reviews, their reputation precedes them. As a locally-owned business in Brooksville, FL, they are deeply committed to providing honest and reliable Car Repair support to their neighbors. If you are in need of Car Repair assistance, we invite you to reach out to them today or visit their location in Brooksville, FL.
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Google Reviews
Cody R.
★★☆☆☆ Sloppy, minimal effort work with poor, dishonest customer service. Incident #1 Took my 2024 F-150 in for an alignment after changing some front end parts and when I got it back the steering wheel wasn’t centered, it had front end vibration along with wonky steering and wandering issues. I was frustrated considering centering the wheel is the bare minimum on an alignment. But gave the benefit of the doubt since mistakes happen. Took it in for the second time to get it realigned again. After it got aligned again I went to pick it back up and the service advisor told me that the tech test drove it and it now drove straight and the steering wheel was centered. Come to find out on my drive home that was completely wrong as the steering wheel still remained crooked to the right along with the same driving issues as if they never even attempted to fix the alignment. Since it seemed like they couldn’t handle doing an alignment I ended up taking my truck to another shop for an alignment. Come to find out Topline’s alignment sheet they gave me was completely wrong, whether it’s their alignment rack having horrible calibration or them being lazy and putting in false numbers on the report. Topline claimed 0.0 degrees of toe for each wheel, come to find out it was actually toed in at .45 for each wheel, over DOUBLE the maximum spec. So no wonder it drove so bad, the tires were practically fighting each other. After the second shop fixed Topline’s work the truck drove completely fine, steering wheel was centered and the front end vibration and wonkiness was gone. I was pretty disappointed and frustrated at that point. So I went back and showed them how the alignment specs didn’t line up and to ask for a refund. He refused my request for a refund and told me I shouldn’t have went to another shop and instead went back there for a THIRD time to get it “fixed”. I shouldn’t have to go to a shop THREE times to get a proper alignment when another shop did it fine one time, and it only took 2 hours. It’s unfortunate because I’ve been a repeat customer (until now) and they burnt me out of over $150, the only thing they offered was possible discounts on future service, no thanks! Incident #2 My dad took in his 2018 Ram 1500 for 2 new rear tires. After getting the tires we noticed they absolutely gouged and scratched one of the wheels. If you’ve ever changed a tire it’s very obvious if the tire machine’s head drags on the wheel, both the sound and your literally staring right at the wheel while changing the tire. Not to mention they were looking straight at the wheel while putting it on. They knew the damage was there and never told us and just hoped we wouldn’t notice the damage done to his $500 wheel. After complaining enough they reluctantly sent somebody out to repair the wheel.
Thomas Driggers
★★★★★ Jesse and the team we’re very professional and provided excellent customer service. I went in to have a passenger side front tire repaired, but the technician pulled the small piece of metal out and it wasn’t long enough to puncture the tire. I couldn’t believe they spent 20 minutes removing the tire and spraying with water to ensure there wasn’t no leak and the bill was ZERO, NO CHARGE. I was able to tip the technician, but just couldn’t believe they’d didn’t charge for their time and labor. True professionals! I will definitely do business with Topline again! They really took great care of me and my car!
Dennis James
★★★★★ I was getting ready to move out of state and I scheduled my Jeep Wrangler at a Jeep dealership for maintenance/inspection. The dealer recommended I replace my 10-year-old tires, so I decided to visit Sam's club to purchase new tires. Sams has good tire prices, but lousy installation service for Jeep Wranglers. It was too difficult for them, and they didn't have specialty tools/knowledge for my 4x4. They recommended I visit Topline Tire and Auto. I arrived first thing in the morning on a busy Friday at Topline, but Cody/Advisor understood my situation and was willing to help me get the tires installed before leaving town. It was a difficult job, because my tires had wheel locks and I didn't have a key to remove them. Topline was able to remove the locks and install the new tires that I had purchased from Sams club, and all within just a few hours on a busy Friday morning, before a holiday and before my moving out of state date. Thank you all at Topline for the strong efforts and much needed help. I definitely recommend Topline for tire service, and also recommend making an appointment, because they keep a very busy schedule.
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