Toyota of Richardson Parts

Hingle McCringleberry

★★★★☆

4 months ago

These guys have always treated us good. If they say it’s in stock the part in fact will be and if they don’t they’ll order it. Unlike another large Toyota dealership nearby!, 👉🏼Toyota of Dallas will tell you it’s in stock and when you go to pick it up you’ll get a “we can’t find it, sorry!”🤷🏼‍♂️🤦🏼‍♂️

Daphne Gan

★★★☆☆

2 years ago

Came for oil change special. They are ok. The process of dropping car and picking up is unclear. No one tells you where to go. Your car isn't pulled up, you have to find someone to get your car. And if there's more than one person waiting then it's honor system on who's waiting first. Doesn't seem that hard to get walkie talkies and pull up your car like other places do.

Steven Mccarter

★★★★★

a year ago

The Service Tech told Me it only take 7 or 8 minutes to have a Door Opening Only Key made for My 2007 Avalon after about 35 minutes I went back to check the Status ... He was So Professional & Courteous He went & Got My Key & Comped the $35 FEE for Me ... I was Shocked but Truly Greatful. What Incredible Above & Beyond Customer Service by this Service Dept Advisor !!!

Jess Winchell

★★★★★

a year ago

I arrived at this service center around 6:30 am for an oil change and tire rotation with a multipoint inspection. I met a gentlemen named Harris Nguyen he is an Assistant Service Manager at this location very professional, genuine, and honest. I recommend this location based off of Harris and my interaction as well as his exceptional customer service. Service department did an excellent for all work performed. Harris recommended my rear brakes will need changing soon as well and he did not try to upsell me during this visit either. I believe the lady at the front counters name was Kissy she was kind, polite, and patient. I spoke to another woman named Sara when setting up the appointment she was kind, polite, and patient too.

Antonio Ojeda

★★★★☆

4 years ago

Parts guy that was there was awesome and fast. Was knowledgeable and helped me out with my situation. Just wish he wasn't alone. Don't blame him, its just how the job market is now.

Ian Omallan

★☆☆☆☆

2 years ago

Service department is horrible. I had an 1130 appointment time for an oil change. After the service person not knowing how to look up what all is included in my service warranty. He then tried to add on services without my permission. I had to stop him I was really close to just asking for the manager but by then my faith in this department was already at it lowest, and figured he wouldn’t be able to help. So now it’s an hour and a half later and they can’t give me an estimate of how much longer it’s going to take my car.

Zachary Smith-Jones

★☆☆☆☆

5 months ago

They charge more than Toyota of Dallas for parts and are NOT very friendly.

lynn washington

★☆☆☆☆

2 months ago

Selling finance and changing prices. The customer posted on ticktok.

Zola Video service

★☆☆☆☆

2 years ago

Sorry Toyota, I know you have excellent people working on this location. Today is a disappointment for me because the driver who’s supposed to take me back to my home(curtesy driver) until my car fixed was the rudest person I have never met before. He chose the other person to drop first. My home direction was completely the opposite side of town. And I asked him why he even didn’t let me know on the spot when he drop the other client. I’m hoping the management will take the appropriate measures as he promised.

Diane Lowe

★☆☆☆☆

7 years ago

I do not recommend servicing your car here. I was charged over $800 for an oil change, tire rotation/alignment, and spark plug replacement. This servicing also took over five hours from the time the service specialist did the walk around with me to the time I was able to take the car home. They used to not add on ancillary services that are $100 each but I just can't afford to pay almost a grand every time I get the car serviced.

Henry Medina

★★★★★

4 years ago

Had my scion services and here and the staff was amazing, my service writer Doug was quick and helped break down exactly what my vehicle needed done and what I needed to be aware of on the next visit. Additionally there was a very handsome parts guy named Chris G. That helped me out with looking at some TRD accessories, he was very informative and very helpful, I'm not sure if he ran the parts department but I can't believe how knowledgeable about my car he was! I am proud to pass a closer Toyota store in Plano just to have this location service my vehicle the way it deserves to be.

Jabbar Dawud

★☆☆☆☆

a year ago

Both of their new car sale department and service department are not trustworthy. We bought several new cars there over the years and noticed their customer service is steadily getting worse. Will take our business to a different dealership.

Kathleen Marshall (Kathy)

★★★★★

5 years ago

My aging 2005 Toyota Sienna was in need of its State inspection and various concerns for its 100K+ maintenance. Lee S. took care of the appointment for me, gave me a complete rundown of the needed repairs and even gave me a guided tour of the undercarriage of the car and the issues they'd found. They needed to keep the car overnight. When I returned and picked it up I was happy with how the car felt, the drive and turning were great again, and engine seemed to be purring with health! It was an expensive bill but the car needed a lot of TLC after 2 years or more of my not addressing the maintenance issues I should have.

Sanket Lopes

★★★★★

9 years ago

I have been using this place for last 6 years. Never had these guys made a blunder, they take care on the stuff well SD try to give some suggestions as well. Has a nice waiting area and a separate working area. The shuttle service staff is very friendly and accomodative.

Certified Lover

★☆☆☆☆

6 years ago

I give this place negative 5 stars. This dealership is very crooked. They drove my vehicle home for personal use and somebody had their dog and children inside the car. The dog scratched up the dashboard and dog food was spilled in the trunk. Baby clothes were left in the back seat. And the car smells like wet dog. And they over charge you for simple labor. I recommend people stay far away from this place. Horrible management and worker's.

Allison Haskell

★★★★☆

4 years ago

Seems like a decent place. I think it's a bit over priced I had to wait a long time to get helped but the people were friendly and they had plenty of seating. They gave me a ticket for a "commentary $6 car wash". Other dealerships wash cars for free with service. Also if you have to pay it isn't complimentary......

Teresa Pimpsorn

★★★★★

Edited 7 years ago

Even though I had an appointment, it took 3 and a half hours to get my oil changed. If you can at all, it's better to do this during the week. They do have shutter service, so theoticaly you can drop it off on your way to work. But that didn't work for me since I have to use my car all week. Still everyone was really nice, they do a thorough job and try to warn you if they see a potential future hazzard. It was great. (Except for the screaming children ... not everyone has a Saturday babysitter.)