Tripp's Collision - Lansing

Erayna Greenwood

★★★★★

2 months ago

The employees were very friendly and knowledgeable about my vehicle. I was happy to receive my car back looking brand new. I also received my car back after the holidays which was quick

Robert Braun

★☆☆☆☆

2 months ago

48 days it took for them to complete the work on our car (front end collision). You would have thought they were building a new car from scratch with the amount of time they had. Not only that, every time we called it was some new excuses that didn't bear any truth. "it's in detailing" "It's in paint" "we're waiting on a part" "it's in detailing again". There were 3 separate instances in which they said it was being detailed, and the funniest thing about that was that when we finally got it back, it doesn't even look like they vacuumed. They will likely respond to this review (as any business owner would) expressing apologies for the time, and providing explanations, but the thing is, there were multiple things within their control that they could have done to have completed the work sooner. They did provide a rental on about day 41, as insurance only provides one for 30 days so that was nice, but that was about it. Key fob no longer works, and they left the fuse box cover off. I could not make a stronger recommendation to shop anywhere else than here.

Leanna Yost

★★★★★

3 months ago

Everyone at Tripp's was super kind and helpful throughout the repair process, and they worked to make the insurance claim process seamless. Alejandro, John, and Kevin kept me informed and were happy to answer questions!

Cathy Hopkins

★☆☆☆☆

Edited 2 years ago

I hit a bambi deer, had a rental from my insurance and my agent wanted weekly updates to continue coverage. My car repair took 45 days / 6 weeks+3 days when I told it may only be 4wks at most. Every week I called Tripps to ask progress and every time I called, it was no clue to what was being done then after many minutes on hold, I was told on the same phone call an estimated finish date within 7-9 days and the car would be done. In the background they were speaking only with my insurance company and I was not being kept in the loop. On the day I thought I was picking my car up, I took the afternoon off work to get my finished car. I called Tripps to be sure the car would be ready before I left work. I had to call the rental company so they can pick up the rental car at Tripps. I was then told by Tripps, 4wks into the 'repair', my car was totaled! I then called the rental to not pick up the rental car, and called my "insurance representative" and we made a deal that I needed to pay only a few hundred dollars over the 3rd changed repair quote. I was still fixing the car and nothing had been done in a month! I was told on the phone by Tripps, every week I called to check progress that my car that it was being worked on. I also called the day before I was to pick up the finished car and requested photos for my insurance company to show the repair was done. This would reinstate my full coverage quickly before I pick up the car. I was sent photos and my car was in pieces (I was told on the phone it was done and only waiting for the radiator to be filled and only the Chevy dealership could do so, it was being towed to the dealership - I thought that's crazy again but modern cars are different so I let it go. Soon after I got the car back I called to ask what fluids were replaced new, I keep track of maintenance on my car - they stumbled and only said we don't know and said Tripps tries to save and reuse any existing fluids and could not tell me if any fluids were replaced new. The radiator was BRAND NEW! I had my radiator fluid tested and THEY PUT WATER IN MY BRAND NEW RADIATOR and did not tell me!!!! I need to pay for a flush and fill on a Brand new Radiator. what if I drove my engine into the winter... They are a bad company. Do not trust them. Tripps Collision is terrible and does not tell the truth - they have No clue to what's happening in their shop, employees are clueless. A Bambi Deer did not do that much damage and replacing with NEW parts should have been easy. They overfilled the engine oil - my entire dipstick was covered and I've was too broke to take it into another shop immediately so i was praying this overfill did not hurt my engine. Oh, yeah and they stole or threw away my stiff truck carpet cover that was over the flat tire stuff (I have the photo they sent that they were using my clean trunk as a dumpster) - This stiff carpet was used to cover the spare tire like area - if I had ever seen that carpetless storage hole when I took my car to them I would not have needed a heavy moving quilt i kept in the trunk to hold my grocery bags all these months. My trunk was a pristine shampooed clean trunk carpet from the dealership when I bought the car a few months before the bambi. May car trunk was returned to me with road debris, plastic and deer fur with tan colored sand from my dirt road that fell off the removed body parts from the accident - the damaged body front end parts they put in my clean trunk like it was a dumpster. I'll NEVER use Tripps Collision again... and I tell everyone in the central Michigan area don't go there. I sure someone may want to contact me from Tripps. I am not paying for a rental car to allow your company to ever touch my car again.

James Waller

★★★★★

2 years ago

I recently purchased a new vehicle after my last one was hit by a deer. I only had the vehicle for 2weeks and Another deer attack. Tripps is a sponsor of the lansing funk fest and I thought if they care enough to support the community then why not give them a chance. Much to my delight Tripps was the best decision I could have made. From their customer service and experience my new new car was like new again. If I had to make any suggestions it would be to my insurance company that held the fine staff at Tripps up with the red tape of getting item’s approved. I would recommend Tripps to anyone in need of this service. Respectfully, The Mocha Man

naomi mbugua

★★☆☆☆

Edited a year ago

I am reaching out regarding a distressing situation following my car accident on October 29. I entrusted my vehicle to Tripps collision repair shop, where it remained from that date until December 31 for repairs. During this time, I was forced to rent a car from Enterprise to manage my daily needs. When I contacted the collision shop about the increasing rental charges, Francesca assured me that they would cover these costs due to ongoing issues with their business license. This promise provided me with some relief, as I believed I wouldn’t have to worry about the financial burden of the rental fees. However, I was recently shocked to find a charge on my credit card from the rental company, which I received two months after the repairs were completed and after the supposed agreement that they would cover the costs. When I reached out to the collision shop, they informed me that they would only cover up to $500, a critical detail that was never communicated to me during our conversations. If I had known this sooner, I would have gladly paid the rental costs myself. Instead, I feel misled and overwhelmed, as I have no documentation indicating this limit. I called Tripps Auto collision several times to get an explanation as to why they changed the agreement, I never got an answer or call back. I went into the office to speak to Jeremy but Francesca said he doesn't work there anymore and that the other manager was in a meeting for 2 hours. I told her that's fine. It wasn't 20mins after leaving the office. I get a call back from a regional manager basically telling me, "Yeah sorry about that. Our manager decided to only cover 500. Good luck to you". I want legal justice. This unexpected charge has pushed my finances to a breaking point, and I am struggling to keep up with my bills. The emotional strain of this situation is taking a toll on me, and I am desperate for a resolution. I firmly believe the collision shop should take responsibility for the rental fees they initially promised to cover 2 months ago. I would greatly appreciate any assistance or support in addressing this matter. If you know of any resources that would help, please reach out. Make sure you KNOW what youre getting into before agreing to do business with Tripps auto collision.Thank you for your understanding. Reply to Tripps: Thank you for your response. I agree that the service has been excellent. I didn't encounter any problems until this issue resurfaced after two months. No one mentioned that coverage is limited to $500. This is vital information that should be communicated to someone who is stressed and has just experienced an accident.

Deacon Blues

★★★☆☆

3 years ago

Well, it was recommended by a few people to go to Tripp's. I had communication issues right out of the gate, couldn't get a call back to confirm drop off date, even after calling twice the day before the tentative start date. Someone upgraded my Enterprise rental without my permission, after I specifically asked for the cheapest car they have. It wasn't Enterprise either, they worked with me on everything satisfactorily. The repair time was par for the supply chain constraints, so no complaints there. When I picked up my car the drivers side headlight didn't work, so they replaced it. Then the driver side headlamp lens is badly scarred from wheeling out the hood after painting...the damaged side was the passenger side. I didnt go back in and let them know, I was done. Headlights were also not adjusted, one shining higher than the other. No Quality Control apparently. Maybe mine was an isolated incident, I don't know. Disappointed Found another item this morning. The passenger side door has a crinkled up piece of trim they never fixed! It crim kea and creeks when I open the door. These guys are awful! Damn!

Dale Heavener

★★★★★

11 months ago

The friendly service and work done on our vehicle was exceptional. Between getting the vehicle in for repairs quickly, delivering on their commitment & even offering to drop the car back at home (due to unexpected family emergency). I can only recommend this local business for any car repair you need.

Tatyana Reynolds

★☆☆☆☆

8 months ago

Do not use this place. I been waiting over two weeks for my car door to be repaired and each time it’s a new excuse. I am shelling out so much money just to get back and forth to work all because they don’t communicate and aren’t honest with me. I will never use this place again. And you shouldn’t too. This is the worst place I’ve been too. I can’t wait to get my car and be done with this place. This is the SECOND time they pushed my car repair back. I need my car! I am sick and missing doctors appointments because I can’t afford to get to them!!!!

Thuc Vu

★★★★★

a year ago

My friend Thuy Nguyen recently had her Toyota 2011 Highlander repaired at Tripp's Collision – Lansing 3303 N East St, Lansing, MI 48906, and she is thoroughly impressed with their service. From the moment she walked in, the staff was professional, courteous, and attentive to her needs. They took the time to explain the repair process clearly and provided an accurate estimate upfront. The quality of the work exceeded her expectations—her car looks as good as new! They matched the paint perfectly, and there’s no sign of the damage that was there before. She also appreciated how they kept her updated throughout the process and completed the work on time. Their waiting area was clean and comfortable, which made the overall experience even better. Thuy Nguyen would highly recommend at Tripp's Collision – Lansing 3303 N East St, Lansing, MI 48906 to anyone needing reliable and high-quality auto body repairs. They genuinely care about their customers and take pride in their work.

Jamie Bell

★★★★★

3 months ago

This was my first time using this company and it did not disappoint. Staff was super friendly, timely and reliable. I will for sure use them again!

James Bender

★★★★☆

2 years ago

I recently had my vehicle repaired at Tripp's Collision in Lansing, MI, and overall, I had a positive experience. The only complaint I had was regarding the duration of the repairs, which took a bit longer than expected. However, what truly stood out to me was the professionalism of Manager Brandon Tripp in handling this issue. Despite the delay, Brandon was courteous and understanding, which made the situation much more manageable. He kept me informed throughout the process, and his excellent communication skills certainly eased my concerns. When I finally got my vehicle back, I was truly impressed with the quality of their work. The repair job was top-notch, and the detailing and cleaning of my vehicle were impeccable. It looked and felt like new again, which was a pleasant surprise. In summary, while the repair duration was a bit of an inconvenience, the excellent service provided by Manager Brandon Tripp and the outstanding repair and detailing work more than made up for it. I highly recommend Tripp's Collision for their professionalism and the quality of their services.

Robert Dalton

★★★★★

3 months ago

Took my car to Tripp’s after an accident, and I was happy with their work and professionalism.

Larry Webb

★★★★★

2 years ago

I had my doubts at first after reading some reviews, but after talking with people I knew that had been to Tripp's I decided to try it out. Best decision ever! Brandon was all over it for us, start to finish. Dealt with insurance, getting all the right parts, communicating options, everything. The service was comprehensive and phenomenal. All questions answered, all calls responded to, all assurances met. Work was fast, professional and to notch. Had extensive damage from being hit in the rear passenger side and despaired of seeing it anywhere near as good as it was before the accident. But Melissa assured us that they would take care of it like their own grandma's car - and they did! Super impressed from start to finish and would recommend to anyone! Trust me when I say that Tripp's will take care of you like family!

Bridget Watts

★★★★★

Edited 2 years ago

I had the pleasure of dealing with Melissa and Brandon. It was one of the best, if not THE best, experiences I have had with a body shop. To be clear, I did shop around for the estimates and I was forthcoming about that. Brandon, who did my estimate, welcomed it. When I did finish, I went back and questioned him about the services that he was providing and why he wasn't doing certain things. He thoroughly explained why he was choosing the repair route he chose. In that interaction, I had my confidence confirmed. Because he stood by, and defended, his estimate and process. After our conversation, I left my deposit. Here's the thing for me, pretty much the entire time I didn't realize WHO he was, the owner, and he treated me with the utmost respect, never once talking down to me because I am a female. The service, communication, and transparency was top notch! I WILL use them again should the need arise. Melissa is an excellent choice to be the first one to interact with the customer. Her personality is EVERYTHING. She was kind, courteous, and knowledgeable. Hands down, the best service I have seen in a while! Thanks Tripp's team for the positive experience! Oh yeah, I was told that it was going to take 3-4 days to repair. It took ONE day. Under promise and over deliver! You have won a customer for life.

Philip Fent

★★★★★

2 years ago

Tripps Collision is a first class company. Their customer service is excellent and they listen to your needs and provide you with solutions. From The first call to Brandon the Manager to Melissa who answered my calls on when my truck would be ready everyone was very helpful and I appreciate all that they did. I am very happy to recommend this fine company to everyone who has a vehicle that’s in need of repair. Thanks Again for the great work!!!

Carl Farrar

★★★★★

a year ago

We just had the most wonderful experience working with Brandon and Melissa at Tripp’s Collision Lansing facility. The estimate was done without an appointment and they answered all my questions plus actually worked with the 3rd party entity who was covering the cost. The repairs were done on time at the agreed to price and with my extreme satisfaction. On a scale of 1-10 …… this customer gives them an 11!!!! Carl Farrar Grand Ledge, Mi.