About Business
U Payless Auto Glass brings expert Car Repair solutions to the local community in Pasco, WA, Kennewick. From Auto glass shop, Auto parts store, Glass shop to complex Car Repair projects, they maintain high standards of service quality. Local residents in Pasco, WA appreciate their attention to detail, leading to a consistent 4.6/5 rating from 94 reviewers. By focusing on the specific requirements of the Pasco, WA area, they have built a loyal following among local Car Repair customers. Explore their full range of Car Repair services and see why they are a preferred choice for customers across Pasco, WA and beyond.
Google Reviews
angel ortiz
★★★★★
7 years ago
They were able to provide a prompt service within the same day. Employees are nice and professional. I am glad to recommend them. They even provide FREE mobile service in some areas.
James Bong
★
☆☆☆☆
5 years ago
They are the worst people to go do business with. I went to go make a complaint about something they broke and all they had to say was aren't you the guy who doesn't know how to fix your car. Obviously why else would I come to you guy's to repair my window . They never fixed what they broke the worst service I ever had in my life I would not recommend anyone to do business with them unless u want your stuff returned broken.
Black Bunny
★★★★★
7 years ago
Excellent service. Able to get me in the next morning after I called. GREAT prices! They even wiped off my nasty dirty dashboard. Highly recommend them.
Noteboydicir wonttellyou (SoyLaReyna)
★★★★★
4 years ago
My kids were loud and everywhere. Lol. They were pretty kind about it and very tolerant. Got my window (front windshield) replaced in about an hour. it's been just under a month and so far it's great. It's so clearrrrr. I'm very satisfied. Bilingual as well.
A E
★★★★★
3 years ago
Got my hatch window fixxed here they beat everyone replacement qoute and got me in the very next day. They communicate great let me know i needed window clips for the strut so my window didnt break again ! Great fast service
Irvin Hernandez
★★★★★
a year ago
Highly recommended took about an hour and the guy that put my windshield even cleaned some dust off my interior also installed new windshield wipers Professionally done ✅
Senchy Sul
★★★★★
4 years ago
Just got done with windshield on my 2002 VW Passat. They did an amazing job. Reasonable price. Very quick (same day). Friendly faces. Front desk: Great communication, very friendly and warm welcoming. Will do business with them again. Highly recommend. I'm Very happy. Thank you so much. 🔝✅👌👏
Taylor Isaak
★★★★★
3 years ago
They had great communication with me throughout the whole thing, they set my appointment as quick as possible, the repair was about 1 hour for my back window to be repaired, these guys know what they are doing they even vacuumed my car of all the glass I highly recommend these place it's well priced and easy
SAQ DADDY
★★★★★
4 years ago
Great price! Fast install! Very nice, family owned business.
Lupe Salgado
★★
☆☆☆
Edited a year ago
The glass replacement was great but they had to remove the panel to fix the glass from the passenger side and it wasn’t careful removed and it broke off from one side of where you hold on to close the door. They also forgot to plug back in the unlock/lock connection, the panel came off and I was able to plug it in. I now have a part of my car that comes up when I close the door.
Tom P
★★★★★
4 years ago
Professional Five Star Service !!! Words cannot do this company justice when I tell you what a fantastic job they did on my new windshield today!! About three weeks ago, I contacted their office to order a new windshield. Due to the severe back order of windshield glass suppliers, they explained to me it will take approximately 2-3 weeks to receive & once it comes in, they will open it up and inspect It for any damage or defects. Tuesday of this week, I received a call from their office informing me that the new windshield arrived and it is in perfect condition. I scheduled the install first thing this morning at 8 AM, two hours later I received another call informing me everything is completed and to come pick it up. Not only am I super pleased with the phenomenal job they did on the new windshield, they took the time to extra explain the maintenance and care necessary for the next couple of days while the new windshield is setting up. They also let me know the warranty provided by their company after the install. I wish all businesses provided the same level of service and professionalism as this company. This is the first time I’ve ever used this company, but it will not be the last!! The only sad part about this review is that I cannot give the company a 10 STAR rating which is what they deserve!! If you want to save money & you want it done correctly, please give them a call. I am confident that they will provide the same level service to you they did for me. “Muchas Gracias” !!
Lori Cakebread
★★★★★
a year ago
They replaced my windshield on my Dodge Durango. They were very fast and efficient. They even fixed my windshield wiper Sprayer for me that had a broken line. Would definitely highly recommend
Jose M
★★★★★
4 years ago
Best deal in town and very fast service. They replaced my front windshield on my 2012 Armada...
Repair Repair (Chris Reed)
★★★★★
3 years ago
Very good service! We had to replace the windshield to one of our trucks, but we were short of time, and we were loading. They came to us and replaced it in less then an hour! And all for a reasonable price. Strongly recommend!!!
Piter Oreshko
★★★★★
2 months ago
fast, efficient service, good communication. U Pay Less glass is the way to go!
M A
★★
☆☆☆
11 months ago
I had my windshield replaced and the price was reasonable but my vehicle was left with 4 paint chips around the windshield area. This was disappointing as I would have expected precautions to be taken to prevent this from happening. I reached out to the company to notify them and was told "ok thank you". Not even an apology for the damage. Maybe cheaper is not always better. I would not recommend.
Gutter Girl
★
☆☆☆☆
a year ago
I was super excited to support another local business in our community but was extremely disappointed with the outcome. I took both of our work trucks in for a windshield replacement. The first one went smoothly, but the second was returned with a damaged mirror that wasn’t damaged prior to them replacing the windshield. After picking up the second truck, I started receiving harassing phone calls while I was at work, repeatedly asking for my address because they had left some keys in the truck. I offered to check for the keys, and after looking, I informed them I didn’t find anything. Despite this, they kept insisting on coming to my house, which was extremely unprofessional. When I finally had a chance to visit their office to speak with the owner, he denied any responsibility for the damaged mirror and refused to pull up the camera footage while I was there. If they truly hadn’t caused the damage, they could have easily reviewed the footage. Instead, he said he couldn’t guarantee when they’d be able to check it. What upsets me the most is that they chose to lie about the damage they caused rather than being upfront about it and either fixing it or letting us know when we picked up the truck. From the looks of prior reviews, this isn’t the first time they’ve damaged something while other people’s vehicles were in their hands. Overall, my experience was terrible, and I will never recommend this business to anyone.
e Caperon
★
☆☆☆☆
10 months ago
These guys are the worst. They repaired a chip in the windshield of my 2024 Chevy Silverado for $43.00 and it didn't look like they fixed anything, the chip didn't disappear. The windshield cracked shortly after the repair. I called to tell them about it. They wanted to sell me a new windshield and said they would give me a $43.00 discount. No warranty on chip repair here. I wonder how many new windshields they sell this way. Take your windshield repair anywhere but here. So long U Payless!!! To the owner who responded to this review. It was your employee that stated that " it didn't disappear but it won't crack". I have had many chips repaired over my 68 years of life, I ran a business and owned at least 100 vehicles, never had a repair fail, ever. Safelite warrants their repairs for the life of your vehicle and so do most other repairs facilities.
Mellonie Ann
★★★★★
5 months ago
I highly recommend these guys! We called them yesterday for a windshield they got it the next day for only $304. Got it installed and even moved our appointment up sooner. What a great experience I highly recommend these guys!!!
Rebekah Martindale
★★
☆☆☆
7 months ago
It is rare for me my voice my disappointment with a company publicly but I am more than disappointed, I am appalled. This photo is my "after repair". It was a 3 pronged crack, and now it's 4 pronged. It looks worse than before and It appears that they added another chip somehow during the repair process. This is dead center on the drivers side, so no way to ignore it and hope it doesn't get worse. I would not recommend their services based on skill alone, but I will say they were courteous and quick to schedule a mobile same day service, which is why they get two stars instead of one. The technician did mention a warranty but after calling their office for clarification of the warranty it turns out to just be a $40 discount on a new windshield; simply a reduction of the money already paid for the chip, not actually a replacement guarantee.
