United Auto Sales & Service Inc

Luis Javier “DJ JaviC” Colon

★★★★★

7 months ago

Very professional and customer friendly service. Honest and informative on my vehicles. Highly recommend this business to anyone who needs professional work done on their vehicles. One hell of a crew.

Fiona McCormack

★★★★★

11 months ago

I am a 23 year old nurse, and have lived in Cheshire my whole life. I went to Monro in Cheshire to get an oil change. They told me that I needed CV shafts and a wheel alignment in the front ($1,349.16) and that I needed pads and rotors on my rear tires ($1,443.14). That is a total of $2,792.30 for a 2012 Honda Crv. What they did not realize is that this car has been maintained by United Auto on Congress Ave in Waterbury CT since I purchased it. I just tried to get an oil change without having to drive to Waterbury. I took their estimates, and went to United Auto on Congress Ave in Waterbury. My dad has been using them for 20 years. They took everything apart, inspected it, test drove it…and there is nothing wrong with my car! Monro wanted to replace my rotors and pads. United measured my rear pads at 6mm. For those of you were that were novices about this kind of thing, as I was this morning, brand new pads are 10 mm. So, my rear pads were at 60%. They wanted to replace them and my rotors. United charged us $0.00 even though they spent all this time disassembling and inspecting my car to tell me it was fine. We gave them a $100 gift card to get pizza for the team…and this five star review. Charlie and Joe may be gone, but the culture hasn’t changed. Honest people.

Billy Pecora

★★★★☆

a year ago

Great service. Dropped my car off in the morning and had forgot a couple of items I need checked out. They gave me no hassle when I added it on when they called with the info from the first request. The service a fleet of vans so always have tires and supplies on hand to service my Chrysler town and country, so no time was spent waiting for parts to be delivered. Great bunch of guys.

Scott Marotta

★★★★★

9 months ago

Recently bought a vehicle here. Gary and the team were great to work with, ensuring the car was thoroughly inspected and necessary repairs were done timely. I highly recommend them for purchasing a vehicle.

Haley Grant

★★★★★

2 years ago

Absolutely, hands down, the best place I have ever taken my car to. I have been dealing with an extremely long ongoing issue with my ABS system that no one could seem to figure out. Dealership was a nightmare and many mechanics said different things. Bob and his team really took the time to pinpoint the issue and repaired my vehicle completely. They also did some detailing and my interior looks great! They even called my husband this morning to ask how my car is doing. (Perfect, by the way). Prices are incredibly reasonable, they are all honest, kind, and knowledgeable which is something you never find these days. United Auto is really a diamond in the rough. I am so appreciative of their services and how great they all are to work with. Thank you all :)

Michelle Scanlon

★★★★★

2 years ago

Just want to put a BIG THANK YOU here to Bob and the WHOLE team at United, which has been my garage for quite a few years! They recently took care of my son’s car and appreciate their excellent service and honesty! It’s been a trying time for us and they were sympathetic to our situation. My son’s car is finally good and running great! Thanks again!

Jason Rivera

★★★★★

a year ago

I would like to thank the guys for helping me with my coolant leak on my 04 civic. They were very nice and helped me pretty quick. They offer rides and do emissions here. Thanks again guys !!

Jennifer Finn

★★★★★

Edited 2 years ago

I moved back to CT a while ago, and my mechanic had retired. My parents told me about United, where they bring their cars. I have learned over the past 5 years that the owner and his employees are outstanding in skill and customer service. They don't make up imaginary problems to make money off of. They're honest, and as a woman, that's a rare thing to come by in a garage. I trust them place to be fair, honest, and upstanding. They'll always get my business.

Marcia Goodnow

★★★★★

a year ago

We were in the first leg of a trip from New Hampshire to Virginia when engine lights came on and the engine of our van began to labor. It was 3 o'clock on a rainy Friday, and we both feared the worst. We found United Auto on Google, and how fortunate that was! We were diagnosed, repaired, and on our way again in 45 minutes! The gentlemen who serviced the van could not have been more eager to help, nor any kinder to us. First class service center! Thank you.

Janice Christiano

★★★★★

Edited 3 years ago

The entire staff of United auto sales are fantastic. ( including Bob and Ann) It’s very easy to get an appointment which fits your schedule and the work they do is excellent. It’s even easy to get your emissions done there. They stand by their service and you can’t beat the price a job well done. I have been using them for many years and would never consider going anywhere else

Suchittra Srisam-ang

★★★★☆

3 years ago

I got my rear breaks and rotors done. Great work! Great price! They actually checked and confirmed that my car needed them done before they did it. They provided a ride home, so I don't have to wait. One hiccup was right after the job was done, I drove away for 2 minutes and the engine light on the dashboard came on. I brought it back right away. They checked everything and reset the light. It's been over a month, the breaks feels great.

Scott Kanzow

★★★★★

Edited 4 years ago

This auto repair facility is top notch. From the initial phone call through the final repair, the service was excellent. They drove me home after dropping off the car for service. I received a call about an hour later detailing the problem and a repair estimate. Two hours later the car was fixed and delivered to my residence. They even called back a couple of days later to make sure the repair was fixed and that I was completely satisfied. The repair was true to the estimate and very fair and reasonable. I highly recommend United Auto and they are now the only facility I trust to service my vehicle. Five stars across the board for United Auto!

Dan Guido

★★★★★

6 years ago

Excellent care & service! Had to get an entire new clutch on my car - took 4 days, but this team is personable and informative and kept me updated the whole way through. The mechanic, Lou, showed me what they repaired and explained the clutch failure to me and also showed me the new parts under the hood. I spent a lot of money but they made it worth it because of how they treated me. Thank you, United!

Hamza Arshad

★☆☆☆☆

3 years ago

The alignment of the parts and paint job was not good. They promised to take care of that, and I released the money. After three months of trying, unlimited calls, and bringing my car two times, they didn’t even touch it. Now the paint has started to come off on the parts that they replaced. Definitely not recommended if you love your car.

rilenixx

★★★★★

Edited 5 years ago

I brought my Lincoln MKZ into United Auto Sales & service on 219 Congress Avenue in Waterbury, Ct. in July of 2020. I have to first say how impressed I was with them reassuring me that they will take great care of my car. they were extremely nice and went above and beyond to accommodate me from the very beginning. Charlie then called me by the next morning to give me an update on my car. He explained everything in great detail regarding what he found was the problem with my car. He asked me permission if it was ok for him to go further and fix the issue. So he didn't just do all this work without calling me first. He not only explained the issue but asked me if I would give him permission to do the work. I said yes and Charlie not only went ahead and did fantastic job fixing my car but he continued to call me throughout the duration he had the car to give me updates. Charlie is an absolute magician as far as I am concerned. I recommend anybody who is looking for an honest mechanic who also does brilliant work on vehicles to not hesitate and give United Auto Sales & Service Inc a call. When I picked my car up, the inside was extremely clean and the car ran like it was brand new. I am so grateful to Charlie and the rest of United Auto Sales & Service Inc for not only for the way they treated my car but for the kind way they had treated me. I have found my mechanic and will always rely on United Auto Sales & Service Inc from this point forward. I have been to many mechanics in my day and have never come across one that I could give a perfect 5 out of 5 for their reliable top notch work and customer service until I used United Auto Sales & Service Inc. Charlie is honestly the best in the business.

Kirk Mehlin

★★★★★

Edited 5 years ago

There is nothing I dread more than looking for a new mechanic to service the kid's older cars. I was lucky enough to find United Auto through a friend and I can say with 100% certainty that I will never go anywhere else. Charlie and his team were attentive, thorough and the price was more than fair. About as good as it gets across the board. Thank you!

Shannon B

★★★★★

5 years ago

I was referred here by someone from auto zone, I have to remember to thank them!. Charlie has the most calming voice and kind way about him. Diagnosed my car honestly, and fixed for very reasonable price. I will most definitely be back!!! I left my old mechanic because of how they spoke to me, berated me even... The folks at United Auto are kind, pleasant and honest!! Very pleased!!! -Shannon B