Universal Auto Repair inc.

Ethan Haque

★☆☆☆☆

3 months ago

Edit: The service was a waste of time, but the owner's dishonest and aggressive reply to this review is the real red flag. Avoid. The owner is now claiming I only called for a price. This is false. I called to check availability for today (Black Friday). Omitting the fact that you only accept morning drop-offs when I called specifically about that service misled me. This is a critique of their lack of hospitality and professionalism. Called in the morning asking if they would do an inspection and emission test. Told me yes. Came later that afternoon and turned me away telling me I needed to drop it off in the morning another day.

Vanessa Duvert

★☆☆☆☆

5 months ago

Extremely low quality parts that they’ll try to disguise as genuine + bad craftsmanship = stay away! My BMW needed new front brakes and I couldn’t get an appointment with the dealership for a while so i decided to get it serviced at Universal (HUGE mistake). They seemed capable and were accommodating with my schedule. Fast forward a week after getting my brakes done and I started to hear screeching every time I break. Called them and they told me to bring it in. They said it just needed a little adjustment and I should be good. Fast forward a couple of weeks after that and we had the same issue again. Brought it back in and this time they said they used the warranty to swap the pads for new ones and this type of issue “almost never happens and I should be good from then.” Within a month we were right back at it. I made them aware and wasn’t able to get to the shop for another month. When I finally did, their posture was completely different this time around: extremely unprofessional. I was given a speech about haven waited too long to return back to the shop and how I must be breaking too hard; I was in disbelief. At that point I realized it was time to call it; these people were either incompetent or fraudulent. Took my car to a reputable shop and had to pay once again for the breaks to get done properly and with genuine parts. The other shop also discovered they had broken a couple of the wheel locks too. All in all, I had to pay for brakes twice and to replace parts that universal had damaged in the process of this debacle! JUST STAY AWAY!

Brian Richman

★★★★★

3 months ago

Universal auto keeps my vehicle in top shape and are extremely honest and efficient in their work. Everything about the repair was explained to me clearly and work was completed quickly.

Zaphod Beeblebrox

★★★★★

a year ago

I had both my wife’s car and mine at Universal Auto Repair for the first time within a week. My wife’s car’s A/C system wasn’t working and I brought mine in for state inspection/ emissions and a problem with the TPS monitoring system. Both cars were quickly and satisfactorily repaired and returned to us. I will recommend Universal Auto Repair to my friends and family whenever they inquire about getting their vehicles repaired and / or serviced.

Alexis Dinerstein

★★★★★

2 months ago

I was referred to this shop. Went for an inspection today. Car was ready 3 hours later. No extra charges or random things to fix. Much appreciated

Afrim Baliqi

★☆☆☆☆

6 months ago

I had an appointment scheduled, but due to heavy traffic I arrived 15 minutes late. After traveling almost 35 minutes to get there, I was met with zero hospitality or professionalism. A staff member, very rude and temperamental, told me to just leave the car if I wanted, without giving me any chance to explain the issue or ask questions. There was absolutely no cooperation, no understanding, no courtesy, and no willingness to help. In the end, my time was completely wasted, and nothing was done. 0 hospitality, 0 courtesy, 0 consideration, 0 cooperation, 0 understanding.

leroy strong

★★★★★

3 months ago

These guys by searching on Google and these guys lived up to the park they honest trustworthy and do a good job first time get you in and out I've been going here ever since and this is a real thing I want to girls Auto on Westchester Pike they try to charge me 2300 gave me a phony diagnosis come here they check my car $170 these guys are awesome universal auto repair then here every since and won't go nowhere else these are the guys to go to honest and when you get a honest mechanic you got the best thank you guys and please keep up the good work

David Mockus

★★★★★

7 months ago

Dropped my 2013 Explorer off because the check engine light was on and on need of new oxygen sensor. 3 hours later car was done. Great service. Good price. Probably half of what the Ford dealer would charge. Will be back for inspection and future service when needed.

Ivy Schroeder

★☆☆☆☆

3 months ago

Woman in the office has a horrible attitude and the head mechanic is condescending! They put bad tires on my car and over charged me! Every quote from them is at least 400 more than any other shop within a mile. Save yourself a headache and go somewhere else

Therese B.

★★★★★

4 months ago

Very kind, honest people. My inspection and the work on my vehicle was done quickly, and I had my car back by 11 a.m. Reasonably priced.

Derrell Womack

★★★★★

3 months ago

Great service, they were understanding, they took the time to figure out what was wrong with my tire and was able to fix it.

Jamie Saklad

★★★★★

Edited 6 months ago

Great work, had car back within 2-3days! catalytic converter replaced and car working like new.. only place ill go, after every other place didn't know how to fix my car or kept car for weeks without actually fixing it.. even worked with me on payment.

WeaR

★★★★★

9 months ago

Great friendly staff, good pricing! Got a quick oil change done. Thank you Ronny!

Joe DiAndrea

★★★★★

a year ago

These Guys Are the Real Deal Universal/Ronnie's Auto Service is an absolute gem! I recently brought in two vehicles, and their professionalism and integrity truly stand out. On my (new to me) Honda Civic, they quickly repaired a thermostat issue What impressed me most was their honesty - when I was prepared to do additional maintenance, the mechanic advised against unnecessary work, explaining that a recent tune-up meant everything was already in great condition. The service was not just done timely, but also reasonably priced. I'm the type of person who'd drive across town for quality service, and these guys are worth every extra mile. Whether it's a simple oil change or something more complex, they treat your car like it's their own. In a world of sketchy repair shops looking to pad their bill, Universal/Ronnie's is a breath of fresh air. Whether you need a simple oil change or more complex diagnostics, Universal/Ronnie Auto Service delivers. if you want a mechanic who actually give a damn about doing right by you and your car, this is your spot. They've earned my trust and future business 1000%. Thanks Ronnie !

William Slavin

★★★★★

a year ago

I’m a little late leaving a review but here goes! Had an accident in early November - busted radiator, engine fans and AC. I didn’t have collision - doh! I’m local and heard good things, Universal did not disappoint. They were able to sort it out quickly and at a fair priced. Thanks again!

Joann Doherty

★★★★★

a year ago

Each time I reach out to Universal for either routine service or an problem with my car, they always get me in quickly, take care of my car quickly, and give me a reasonable bill. I highly recommend them. I love being able to support a local family owned business!

Bruce Johnson

★★★★★

Edited 10 months ago

As soon as I left, the warning came up again. Here are photos of the warning. It looks like I have to take it to the actual Audi dealership since you cannot help.