USA Auto Repair

Camille Wooten

★☆☆☆☆

a year ago

***I REPEAT DONT BRING YOUR CAR HERE! THEY STEAL YOUR MONEY!!**** They are some scammers! First they tow my car for me. The first shop I go to was closed and the tow truck man tells me he has a shop I bring it there. I tell the man my catalytic converter is messed up and to also look at my throttle body. I told him I have ordered the part and showed him the part I ordered. He was like ok! He takes a look at it calls me back and gives me a price for the labor on the catalytic converter and the throttle body. He tells me it’s $400 for the labor on the catalytic converter. I then tell him I will give him a call back to see if I wanted to keep it there. Then he proceeds to tell me well the diagnostic test will cost you $100 if I don’t keep it there to get fixed. My car wasnt drive able at the time, so I decided to keep it there. I bring the part in they “fix it” maybe 10 minutes later my car shuts off again and the check engine light comes on. I take it to another mechanic to see what the deal was and the catalytic converter code pops up. I then tell the other mechanic I just got it fixed and he told me to take it back to the other mechanic to see what it could be. I take back to USA auto repair and they tell me well I just did labor and that’s it. You didn’t tell me to look at it. But yet you were going to charge me a $100 for a diagnostic test if I didn’t keep my car there to get fixed. Then they proceeded to tell me to reach out to who I bought the part from because it wasn’t a good part (which I’m doing). But I feel like they either took my brand new part and put on a bad one and also took my money!! I recommend you go elsewhere. The reviews here are horrible everyone keep saying they “fix” the problem but when they leave it still messes up! Oh and here is a video clip of our conversation!

Gale Peterson

★☆☆☆☆

6 months ago

These people are scammers! The brother of the owner towed my son’s car there and the shop did not do the work we paid for. In fact, the car left with no hoses and the engine is now locked up. Never use these people!

Jae Lafayette

★☆☆☆☆

a year ago

SCAMMERS!!!!!!! I should have followed my gut feelings about this place after reading the reviews. I should have known better when I walked into the waiting area and the trash was over flowing, coffee stains riddled across the tables and chairs, and the mechanics were sitting INSIDE smoking. They ran a diagnostic on my car for free and every other place was charging $85+ so I let them fix my car. I had a coolant leak and a code 65 on my dashboard. I was told I needed a new radiator, Oxygen sensor, EVAP, and thermostat. I was told to fix all of this would be $800 . My total after taxes was $823 It has been about a week later and the code 65 is back on my dashboard AND my coolant is still leaking! THEY DIDN'T FIX NOTHING! PLAYED IN MY CAR FOR 24 HOURS! This place should not be in business! I 1000% don't recommend this place.

Jason Granderson

★★★★★

2 years ago

This place is the real deal!! The owner is a very good businessman and does excellent work! No skipping any steps they do the job right ,and at a very good cost! I use them for anything ,they can do almost all the work on my Mercedes S550. I strongly recommend that you take your vehicle there,no matter what the year or model or problem you have!! You will thank me later! Peace!

Thang Lian

★★★★★

5 months ago

Good work. They even give me $50.00 off for labor

sportstx

★☆☆☆☆

Edited 2 months ago

If i could give 0 star, I would. Poor Poor repairs, below standards, unprofessional, a body shop with No paint booth ! They repeated the repairs twice, and it was still horrible! When asked why such poor quality? Kareem the owner, his Answer was, we did not charge you much! Well,If you gave me a choice! I would have paid more or went somewhere else! But you did not. I must leave this review because I lost time and $ And you were rude with a bad attitude. You also threatened to retaliate against my business? And YOU did by using another guy, Isaac Perez ! He left me a review! Here is a copy of your text in a Arabic , let everyone know what kind of a person you are and what kind of a business you run

Olivia Quinn

★☆☆☆☆

Edited 2 years ago

DO NOT TAKE YOUR CAR HERE I had my car towed here and when I wanted to take it to a new shop the diagnostic I had to pay magically went from $100 to $200. Seems shady, I definitely don’t recommend UPDATE: they were saying my fuel pump wasn’t working and my push start wasn’t working and that a computer in my car wasn’t working so I had it towed back to the dealership and it ended up only being the alternator. Definitely don’t take your car here.

Jon Willed

★★★★★

2 years ago

I have just decided to leave a review for this USA Auto repair.I have a 350 Lexus 2018 and they cannot understand what's wrong with it it's like electric .They did diagnose for me the car is Fine its just fuse. Causing me a lot of problems. Basically they charge me fairly. I highly recommend this place.

Donnovan Mason

★★★★★

2 years ago

I came here to get my alternator replaced. They repaired it for me. I came back a little after a year and thought it was my alternator again. Turns out my connector to the positive terminal is loose and bad. Would recommend you have your car fixed here. Fair and honest pricing.

Allan Reyes

★☆☆☆☆

2 years ago

I do not recommend this shop! after bringing my vehicle in for a repair, they caused more damage and fixed it without my consent and still made me pay for it to release my vehicle. I had some missing personal belongings as well all just to get my car back and still having problems. shop owner Kareem doesn’t hold himself responsible or for his workers. Shady business.

Curtis Carlson

★★☆☆☆

3 years ago

Stay away from these guys. I believe they may be a new operation, but they are working with towing companies to hold you vehicle hostage. My van wouldn't start, so this towing company called "Budget Towing" came and picked it up and charged me $1380 for a tow that was 29 miles. This shop bought the tow because I couldn't pay that at the time ( midnight on a Monday). This shop then said I needed a new starter. Another 800 dollars later I go back and the van still will not start. The guy looks at it and tells me it's my battery and to take the truck to another shop because the battery was under warranty. Absolute worst of the worst. They need to work better and not be some sort of front of some loan shark short term loans with high interest rate. Avoid at all cost. In Reponse to USA Auto Repair: My best advice to you is to distance yourself as much as possible from the predatory tow companies. Secondly, you need to listen to your customer. I told you I believe it was the battery, that should have been replaced first, THEN the starter if needed. Always start with least expensive repair. I will raise my star level to a 2, that way it will be easier to recover.

Sabrina Jackson

★☆☆☆☆

2 years ago

My daughter went to this shop 2x the first time she got her water pump and a few other things Fixed. The main cause was for an overheating issue, later that day it over heated again . So they replaced the thermostat, $1150 My daughter drove 1 mile and it over heated again, we towed the car to another shop to get a 2nd opinion they advised us the engine was gone , which if they would have let the car run they would have known that $2300 in repairs . This place is very dishonest. Will contact fox4 and the BBB..

Hector Perez

★☆☆☆☆

2 years ago

They do own a tow truck company. Her husband is the one who answered the direct line top budget towing they’re scamming trying to keep your car so they can sell. They hire people from Facebook to Work work on the cars or people without no credentials. They charge you for brand new pieces and buy them at the junkyard. will they spray paint them so they could let me know I got a lawsuit as well, and I called the better business bureau investigation This is the worst place you could bring your car

Agnes O.

★★★★★

2 years ago

This is my second time getting my state inspection done here. The service is quick and they are professional. The office is very clean. Jason is very courteous and attentive. Will be back next year for my inspection and will start coming here for my oil change.

Doriane Padilla

★☆☆☆☆

2 years ago

This business is a SCAM! I had my vehicle towed here with a company they directly work with, when they came to pick up the vehicle (which was visibly not in need of major repair) the tow company stated that the tow was FREE if taken to the shop. When the owner called to give us a quote the following day he did not include any towing cost and the quote was approved for repair and a deposit was given. When I came to pick up the vehicle I was hit with a $700 towing fee that the owner was forcing me to pay to release my vehicle (the cost of the repairs are less than the cost of towing). I attempted to pay solely for the repairs but was refused because the owner paid for the $700 towing, which any towing fees were never disclosed to me during the tow or during the quote. I called the Houston sheriffs department and they agreed that this is a deceptive business practice, a police report was made and is currently being investigated. My attorney is also filing a lawsuit.

Rubi Porras

★☆☆☆☆

2 years ago

Went to get a inspection. No wait pretty fast, failed because "my fuel cap was releasing emissions" they just happened to have one on the table available to purchase for $30. I did not buy. My car passed no issues elsewhere

Deyanira

★☆☆☆☆

2 years ago

DO NOT TAKE YOUR CAR HERE, they messed up my friends car. He paid $3400 in repairs and it still came out of the shop with the same issues it came in for plus other damages the shop caused. Terrible service and not trustworthy.