Valvoline Instant Oil Change

Jhon Jasmine

★☆☆☆☆

a month ago

The service at this place is very poor. Whenever the manager is not present, the staff work very slowly and everything takes much longer than it should. The employees are unprofessional, their attitude toward customers is not good, and it is very difficult to communicate with them. There is a clear lack of respect for customers, and the overall experience was very disappointing. In addition, I would like to file a complaint about an employee named Matthew. He was not honest with us and was not helpful at all. His behavior was disrespectful and unprofessional. We were given incorrect information about the oil, which caused inconvenience and frustration. Furthermore, Matthew told us that the manager was not present, but we later found out that the manager was actually there. This shows a lack of honesty and transparency. We expected professionalism, honesty, and good customer service, but unfortunately that was not our experience.

Richard Solberg

★★★★★

3 months ago

The customer service was great and professional. I have worked in customer service for over 45 years and worked with over 1,000 employees to provide the best service possible. The team at Division Street Valvoline cared about my oil change and about needs today. Edward, Robert and Tucker were just great. They made my visit a good visit. That is one reason for sharing with others about the service and now to be my oil change place. Thank you for the service.

Isaac Popp

★★★★★

5 months ago

Have been coming to valvoline with every vehicle Ive owned, and have never had a mistake on their part. Went to a different location which had unfortunately run out of conventional(no harm no foul, business is booming), so I was sent to the new location on Division. I was very happy to see Steve was the manager on duty as Ive had him work on multiple vehicles of mine. He welcomed me with the same amazing attitude he always has, held a good conversation while juggling 3 vehicles and 2 employees, orchestrated and helped with my oil change and got me in and out quicker than usual. Highly recommend both St. Cloud locations. Friendly and respectful staff, clean facilities, timely service and good value!

Tamara Brock

★★★★★

a month ago

Austin was great! Very informative. I felt confident in my road trip coming up after my service there.

Stacey Kahlert

★★★★★

6 months ago

I had a fantastic experience at Valvoline! The staff did an excellent job from start to finish—professional, friendly, and efficient. Their customer service was perfect, and they were able to fit me in last minute, which I really appreciated. I’ll definitely be coming back and highly recommend them to anyone needing an oil change.

Emma P

★★★★★

6 months ago

The staff was all helpful and worked efficiently. Austin explained some of the possible items to be worked, Steve, the manager on duty, also stopped by to make sure everything was taken care of. As my first time coming for an oil change, I plan on coming back.

Ashley Eichenberger

★☆☆☆☆

6 months ago

Valvoline’s negligence destroyed my transmission. They put the wrong amount of transmission fluid in my vehicle. It’s clearly documented on their own invoice. As a result, I had to replace the entire transmission. My insurance, who almost never covers damage caused by auto shop errors, immediately sided with me. That’s how obvious Valvoline’s mistake was. That’s how inept Valvoline is. Insurance covered the replacement, but I’m still out my deductible and rental costs. Valvoline refuses to reimburse. Valvoline also failed to follow proper procedure for performing a transmission fluid change, which directly contributed to the damage. Every shop makes mistakes but ethical businesses take accountability and make it right. Valvoline chose denial, dishonesty, and deflection instead. To make matters worse, the Valvoline manager went to the repair shop where my vehicle was being serviced and attempted to coerce the staff into letting him drain and take the transmission fluid all without my knowledge or consent. The shop refused. Was he trying to destroy evidence? I won’t speculate. Read the reviews on Google, Yelp, and the BBB. This isn’t an isolated incident. Time and time again, Valvoline damages vehicles and refuses to take responsibility. Quick and cheap can cost you your entire vehicle. Don’t make the same mistake I did.

Charley Newville

★★★★★

a month ago

Steve the manager was nothing short of amazing!! I was in a bit of a pickle and he was super understanding & able to help me out in my unfortunate situation!! Definitely will be back!!

Sophia Walz

★☆☆☆☆

5 months ago

Employees constantly messing around and chatting rather than working. Everyone had over an hour wait time. I normally have no issues with valvoline. This new location sucks tho worst experience I’ve ever had. Not worth the money or the time. Just ridiculous! Gonna be switching companies.

David Brinkman

★★★☆☆

a month ago

Thought I'd try them. Service was fast. Price was way more than I'm used to paying. Most likely won't go back.

Leah Pelzer

★☆☆☆☆

4 months ago

My husband took his car here. What I know to be facts are about 1 month after going here his car had issues. He was out of town and his power steering hose disconnected but he was able to drive to the nearest town with a mechanic. That mechanic found some sort of tool, it kinda looked like an ice pick, and he said it is used for taking hoses off. Also, the serpentine belt had a long cut down the center of it. Also, the mechanic said there was about 1 quart of oil in it but there was no oil leak. It cost us about $300 to get the car fixed. I do NOT recommend this location.

Joann Zeah

★★★★★

5 months ago

There are always amazing and helpful. Especially for someone who doesn’t know a thing about cars. Ever-since I’ve started coming here I haven’t experienced a single problem. All of their staff are really nice.

Taylor Stephanie (Taylor)

★★★★★

4 months ago

Riley and Steven were awesome - friendly, informative and efficient!👏🏽😁 popped in and out within 10 mins to check my fluids. Thanks to the team for helping my morning run smooth

Ryan Geissler

★★★★★

3 months ago

These guys are hard workers would definitely recommend!

Lilly Smith

★★★★★

3 months ago

I got an oil change from here a couple days ago and they where quick and efficient and had great price just in my price range and they where really polite

Ashley Vance

★★★★★

Edited 5 months ago

I think they did a great job. One thing that I never like is how many different people work on your car. One person checks you in another person checks the fluids then another person checks you out. I like that they email you the receipt but I wish that it would show the things they recommend that you need to get done on your next visit.

JAYM 2018

★★★★★

2 months ago

I am highly satisfied with my experience at this Valvoline Instant Oil Change ( 2690 Division Street St. Cloud,MN), specifically because of the professional and welcoming atmosphere. A huge standout was Maria, who provided exceptional customer service. She greeted me with a genuine smile and was incredibly knowledgeable. All the technicians are experienced and work as a team making the service as quick as possible. I truly appreciate the efficiency and the high standard of work here. I’ll definitely be back.