Valvoline Instant Oil Change

Nathaniel Murray

★★☆☆☆

7 months ago

Pretty disappointed with my experience here today. I am a regular customer with Valvoline, but today makes it hard to return. Not only was it inefficient (took more than 20 minutes for the car ahead of me and my oil change), but there was next to no communication from the service techs. I had to ask about the oil level, ask about my tire pressure (which they actually never checked or filled seeing as my tire pressure sensor is still on after leaving in which he lied about checking), and wasn't cued in on anything else on my vehicle. Not to mention, the person filling up the oil had oil spraying everywhere into my engine body and had to look at the dipstick multiple times. I'm not as concerned about the latter seeing as it was likely she was newer, but the minimal attention, inspection, and service I normally receive sucks. It leaves me feeling concerned about simple things - did they replace the filter, did they screw the oil cap on tight, were the gaskets replaced and lubricated, did they even use the correct oil? My vehicle is old and I want to believe Valvoline is a reliable spot, but this leaves me feeling frustrated, concerned, and had to pay decent money for the service at the end of the day.

Daniel Angus

★★★★☆

Edited 4 months ago

Drive-up service--no appointment needed. Quick and professional. Staff interaction was friendly and informative. The awkward location and surrounding construction doesn't detract from my review. A good, local place.

Jessica Anderson

★★★★★

6 months ago

Zach was great! Super knowledgeable and very friendly. He helped me change a cabin air filter I didn’t even know existed and was covered in mold! Highly recommend this location

Nicole Norman

★★★★★

3 months ago

Zach has the best team and customer service here, there fast and work a ton of hours so be kind when you go in! Take care of them, and theyll take care of you!

A A

★★★★★

5 months ago

These guys deserve tips. Remember to bring cash. Service is great here every time no matter who is helping me. Fast work, and they're polite. Won't go anywhere else.

Hiermiela Tsegai

★★★★★

3 weeks ago

oil change was very timely and smooth! nice workers, would definitely come back again

Eli Forbes

★★★★★

2 months ago

Great and kind service from a smart and quick crew. Ready to make sure you drive out knowing everything is good with your car!

Allie Reynolds

★☆☆☆☆

4 months ago

Longest I've ever waited for an oil change. I saw it would be about an hour on their website for the time/day I went. They had both garages going but only doing one car at a time. Once you're in line, you're trapped too and cannot leave. Wasn't even able to get the oil change because I could not wait any longer. Never going to this one again.

Heather Acosta

★★★★★

3 months ago

Amir Harris was amazing.Chel really took care of us. They were professional and so quick. Best experience we've ever had. Really amazing team!!

Robert Alston

★★★★★

3 months ago

I just wanna acknowledge this amazing staff team that was in there December 23 with such good energy and haven’t seen that top tier customer service in a decade and trust me I go to every last one in Minneapolis… I believe chelle was the manager of this team and she absolutely set the Tone.

scott nystrom

★★★★☆

Edited 3 weeks ago

Actual time in the bay was just as they say, 15 minutes or less. Staff were polite and provided me clear direction as to what they needed from me. Valvoline provides online coupons to make them a very competitive competitive. option.

Egypt Bell

★★★★★

5 months ago

Chelle the Assistant manager was very helpful . I got in , she gave me great options to choose from and also let me know my headlights were going out . Paid for the headlights & got them put in for free ! Not too busy and very friendly and professional staff ! I’d recommend them to anyone

JenJen Minneapolis

★★★★★

2 months ago

A+ experience at the Uptown Mpls location. Super friendly, efficient, and definitely knowledgeable. One of the techs went the extra mile and helped me reset my car settings. I’ll be back!

Myhien Tran

★★★★★

5 months ago

I’d never been to a Valvoline, but was tired of spending hours at a dealership for an oil change and this was close by. I was politely greeted multiple times. I was able to ask clarifying questions and vice versa, so I knew exactly what the process was and how much each service costed. Zach (manager) and the team working on my car completed my oil change, cabin filter replacement, and tire pressure touch up within 20 min (there was one car ahead of me). Zach even helped to diagnose my check engine light. Overall efficient, friendly, reasonably-priced experience.

Evan Hagen

★★☆☆☆

2 months ago

Overall I experienced several unfortunate (yet small) mishaps that ultimately made me extremely frusterated with the service I recieved. I recently went to get a quick oil change since the online wait time estimated that there was nearly no wait (0-20 minutes) However, I got there to a significant line and ended up waiting over an hour. Not nessicarily a huge issue but still a pain that could have easily been avoided. The workers were very kind, and the oil change itself was quick which I am greatful for. Unfortunately, I noticed an oil leak after I got it changed, coming from the filter. I called valvoine support to ask what i should do about the filter that I purchased and if I needed to return to the same location to have a replacement. I specifically asked if it was nessicary to return to the same location that I originally did, since the line again appeared to be well over an hour of a wait despite the website saying that it had a 0-20 minute wait. She actually SCOFFED at me saying that since it is a holiday, I should expect a wait anyway, comparing my car an issue like waiting in customer service at walmart. I found it extemely tone deaf considering that this issue is based off of a car which I have invested thousands of dollars into, and that if the filter was actually faulty and broke off during driving, it would trash the entire vehicle and leave me in a dangerous situation. This is a CAR. I still asked what I should do and she provided me no answer other than that I have to wait at the original location. On my way to the original valvoline that I went to, i saw another location without a line and thought that it wouldn't hurt to ask them, and yes, they happliy took me in to replace the oil filter. Contrary to what support informed me. They investigated it to their best ability and found that the issue was not with the oil filter itself, but something else they could not identify. I was thankful and was urged to take it to a mechanic to get it diagnosed. The mechanic that looked at it was able to tell me that the issue was the oil filter housing itself being damaged and leaking, causing the "low oil pressure" indicator that brought me into Valvoline in the first place. I fully understand that the damage is not the fault of Valvoline or the workers there, but it makes me extremely frusterated that they would very likely have seen the oil leak, yet chose not to tell me a thing about it. Ultimately, I will need to drain the oil in order to fix this issue, leaving me wasted multiple hours of my time, a loss of 100$ worth of oil service, and a bad taste in my mouth about this all, especially customer service.

Edison Estrella

★★★★★

a month ago

I take my personal and work vehicle to these guys because they always do a great job. They get it done fast and they're polite and provide great customer service. Thank you to Robin and Terrance for attending to me today.

A K

★★★★★

Edited 3 weeks ago

Xavier, Seville and Terrance were absolutely lovely. Quick oil change and great service for the price. Seville’s greeting made my day.