Valvoline Instant Oil Change

Mikyoung Chung

★★★★★

5 months ago

Absolutely wonderful place for oil change!!! Martha, Ricky and manager Charles were super nice and professional!!!! They tried their best for customers, I will definitely go there again!!

Cryschelle Jeffery

★★★★★

6 months ago

Valvovine has become my go-to for oil changes and routine service. This location in particular is always very friendly and transparent about their service times and recommendations. I've never felt pressured into an upsale and they're always able to explain the effect of the different services. They work with me to keep my vehicle running within my budget.

Jeff Soncrant

★☆☆☆☆

5 months ago

I stopped by this morning, one of my tires was low on air. I asked if they can add air to my low tire. I was informed that they have a new policy and they now charge $10 for air. You just lost a customer.

William Tapia

★★★★★

3 months ago

Very quick turnaround. Fair prices, was told what I might be needing soon and what I wouldn’t. Shown the items that were replaced and the items that would be used as well as suggested other options. Just extremely professional

Felicia Clark

★★★★★

a month ago

Every tech that was there to assist me gave outstanding service. Darren I believe was his name was exceptional nice and very attentive.

A Thomas

★★★★★

8 months ago

Friendly service. Fast. And clear pricing. They rotated my tires and did the oil change in record time. Highly recommend them. They also worked very well as a team and they were all focused on getting the next task completed. Didn’t have to leave my car & the five year old had a great time! (I received no incentive for this review)

Dominic D Suarez

★☆☆☆☆

3 months ago

My experience at the Valvoline location in Rancho Cucamonga (8122 Masi Dr, Rancho Cucamonga, CA 91730) was extremely disappointing and left me with a bad taste in my mouth. The technician, Marcus, was rude, dismissive, and unprofessional from the start. Despite the fact that I only requested a basic oil change, he began taking my car apart to check the air filter and other components without my consent. What made this even more frustrating is that they didn’t even remove the drain plug or oil filter during the service. The entire interaction reflected a serious lack of customer service skills and respect for customers’ wishes. This experience was frustrating enough that I would not recommend this location to anyone. I’ve already shared my experience on my social media platform with over 150,000 followers so others can make an informed decision before visiting this location.

Mari T

★☆☆☆☆

5 months ago

I'm a regular customer and I came this morning for an oil change. I brought in my own oil and they increased their prices from what I normally paid by 20 dollars. They advertised a donation that would give you 10 percent off. I asked the worker to ask the manager, "B" , and before he can finish talking she rudely said NO! A worker working on the car next to mine asked the manager B to check something, she rudely said "check it yourself!" The manager was not helpful at all. I won't be bringing my cars here anymore.

Adrianna Dantzler

★★★★★

4 months ago

Adrianna and B ( Brittani) and their team were amazing. I only come to this location now because of the quality of service that they provides and my car thanks them EVERY time, no issues! Thank you to Matthew as well and the manager for their service, you guys rock!!

Brian Soverns

★☆☆☆☆

2 months ago

I used to like this place I've taken my truck(s) here a lot I took my 2003 Tundra for about 8 years and then I took my 2015 Chevy Silverado for probably 10 years. It's funny how they try to wiggle their way around stuff. One time my oil filter wasn't tightened and leaked about 2 quarts of oil on a rebuilt motor. Good thing nothing happened and they wouldn't take responsibility anyway if something did. And then my oil filter was over tightened and the next time I went in it could barely come off probably took 10 minutes. And then I did my own oil change and couldn't get the filter off so I took it in. They did help me with a little convincing. And then they said my drain plug was leaking which I just put a new one in and it wasn't leaking .What was leaking is the oil filter that they screwed up something on. Make sure you watch these guys they're just hired people don't really know what they're doing. They are just kids that probably get a 8-hour crash course on oil changes. But if they do something wrong they're probably going to not take responsibility. They notice everything that's wrong with your vehicle but they don't note what they made mistakes on. Make sure you watch them and document everything. So due to their neglect I had to get rid of my Chevy with the rebuilt motor. And then all the screws on my air filter were stripped from their impact drill. My 2003 Tundra had the skid plate stripped out from their impact drill. And I bought a new used Tundra and I will never ever let them touch this vehicle. Bye vavoline instant regret oil change. Unbelievable

Be the reason someone smiles today

★☆☆☆☆

a month ago

waited about 30 min in my car only 2 cars infront of me.. then when almost in the bay they tell me the person in the bay infront of me is getting full service done and will take 45 min to an hour.. my question is why not wait until a bay is open then place a car there? so it's not first come first served? You have 3 bays open wait to see who is done then bring the next car there.. idk they need a better system.. also you can't get out.. you must reverse out.. so make sure you have an hour plus of free time before you pull in or you might not be able to reverse out if there's a line behind you.

Stephanie Valdez

★★★★★

a month ago

It was the end of the day, I was the last customer. The young man who checked me in was friendly and didn’t laugh when I couldn’t find the lever to open the hood. The next young man was efficient and explained the services. Process was quick and less than the dealership charges. I’ll be back. Thanks!

Cheryl Echols

★★★★★

3 months ago

This was the best experience ever. Joe and Aaron walk me through the process of what they were doing while they were under my hood. Any questions I had they answered. They topped off fluids and were extremely knowledgeable of the process for oil change, air filter change and windshield wiper changes. They also found me the best discounts from their website! I will definitely be back!

Danny Curtis

★☆☆☆☆

a month ago

They’ve always been great. Happy to go there but this time I get home and when I move my Jeep I have a large oil stain in my driveway. Never happened before. Now I have to park on the street and spend time searching for what they didn’t do correctly.

Daniel Kim

★★★★★

a month ago

Everyone was friendly and on point. Very transparent on oil change ! Fast! I liked how much attention and focus was given to the customer. They were very thorough and it helped that they were asking if I had any questions. They were not pushy and told us if something needed replacing.

Elva Angilau

★★★★★

a month ago

The employees were all thorough. The Lead was training and watching him train he made sure everything was done top notch. He made sure the other guys checked off their list. While waiting line was long but weren’t ignored. An employee came and welcomed each car. Started doing work, writing down mileage, looking at are signal lights and tires.

Stephanie Elizabeth

★★★★★

3 weeks ago

Every attendant was polite and articulate in their interactions clearly letting me know what they were doing and what I needed to do. I appreciate being shown my cabin air filter and letting me decide if I thought it needed replacing and not just up selling me. The whole experience felt like I was being personally attended to.