VanDevere Cadillac

Cynthia Jones

★★★★★

3 months ago

I can't say enough about the experience we had with Natalie. She went way beyond what was required of her to make sure we felt welcome and comfortable. The whole staff was wonderful and we are truly happy with the car we purchased.

IOSUBuckeyesI

★★★★★

4 months ago

Natalie was fantastic to work with. She was friendly, honest, and incredibly knowledgeable about the truck I purchased. The process was smooth and pressure-free from start to finish. I ended up with a great used truck that fits exactly what I needed. Highly recommend asking for Natalie!

Bilal Abdul-Basir

★★★★★

3 months ago

I had the pleasure of purchasing a vehicle from VanDevere Cadillac. Corey, my Salesperson, and Scott, the Sales Manager, were tremendous. They went above and beyond to get me in the car of my choice, with financing to make it affordable. I don’t impress easy, but Corey, Scott, and the entire dealership thoroughly impressed me.

CLEAN

★★★★★

Edited a month ago

The service provided fully aligned with the commitments made, resulting in an exceptional experience. We extend our gratitude to VanDevere. You will be our primary consideration for future vehicle acquisitions. The service was indeed excellent.

L

★★☆☆☆

4 months ago

The Saleslady, Faith, was absolutely wonderful! She went above and beyond. I can't give her enough praise. She gets the 2 STARs. The others, not so much. I had a high credit score, and a nice down payment. The finance department started off with a high interest rate and slowly went down to a somewhat smaller rate. I had to ask for a lower interest rate multiple times. When I mentioned going to a different financial institution myself, the men got flustered and rude. I left. For the next 4 weeks, my phone rang 1-5 times per day with calls and texts pleading for me to call and tell them what went wrong. I didn't like the service I received, that's all. How to fix the issue? Give me a great interest rate, negotiate on the price, make me feel like I got a great deal, and be nice. Now, please stop calling me and have a great day.

Jason Berry

★☆☆☆☆

2 months ago

1 star Car shoulda been kept longer for diagnostics specifically for check engine light being on and traction control and engine power reduced readings in got car back last Friday and was told not light were on my ecm and bcm were ok and didnt need to be synced I came to pick up car got other things done to car and as I'm leaving 3 mins the check engine lights cone right back on traction control and engine power reduced due to throttle body also not being synced with computer now when I brought car in all those lights were on and I told guy to fix thise synch whatever needs to be synched n fix whatever else needs done he told me ok but once car stayed a couple days I was told it was all good so for the check engine light to come back on instantly and that fast of me not even goin around corner tells me someone just reset the check engine light to turn it off and not fix the problem which to me is awful and awful service because money isn't a issue it's who fixing the car and doin the job I told the mechanics to do because I been gettin the run around on the car for over 1year and no one knowing what to do and why check engine light keeps cominnback on but I give everyone the answer ecm and throttle body need syched and bcm I wa told bcm wasn't a match then later it was told to me it was do for check engine lights to come on and all is matched up but was never syched from get go is very weird to me I just wanted the car fixed that's why I brung it here.

Diane Lunda

★★★★★

Edited a month ago

I was treated by two representatives (male & female) and both were accommodating for my needs. Natalie Mason was the Sales Consultant, whom presented her VanDevere Cadillac business card to me. She made sure that my previous items, such as she put my cover for my steering wheel cover on herself and additional items I had in the old vehicle. I call it personnel attention and service. When shopping for an automobile, having any staff person display a warm demeanor is special. I received that from VanDevere Cadillac. You might receive a DINNER.

Timothy Klaus

★★★★★

3 months ago

Our salesperson Faith was super helpful, knowledgeable, professional and above all patient with us through the whole buying process. I would highly recommend the dealership and Faith to anyone looking to buy a car. Best experience I have probably had buying a car over the last 40+ years.

Ryan Foltz

★☆☆☆☆

2 months ago

Do not do a cash purchases here as we did … The sales person was cool her name was Natalie. The other rest of the experience has been absolutely terrible. If you plan on buying from here make sure you dress up and don’t expect them to move on the price at all! We were promised “Black Friday discounts” from who ever took our deposit. I think they took 85 dollars off the asking price… When we got there to do paperwork on Black Friday they had another guy “waiting to view “ the vehicle Luckily we got a we owe you owe sheet from them for the vehicle to be buffed and windshield to be replaced. They scheduled said services for the wife and I to come back. We live an hr and 1/2 away and I drove down a week later for the appt we had set and the windshield was not even ordered. So here we are 47 days after purchasing the vehicle the temp plates are expired we don’t have a title that was supposedly overnighted on 1/12 today is now 1/15. We also just got the windshield scheduled for installation on 1/19. I understand that some times things can slip threw the cracks but this whole experience and 35k cash to be treated as if we’re not a priority at all and no communication from the dealership unless we make the contact… just kinda crappy…. I have managed alot of different businesses and if it were brought to my attention that there were some issues with someone who spent 100 dollars let alone $35,000.00 cash I would do ANYTHING to right the wrongs. Not just wait for that customer to get upset enough to write a bad review of the 100% factual events that took place while the management team seamed to tuck there head in the sand and hope that the problem just disappears. I guess in closing here my message is for this dealership would be to be more communicative and proactive instead of reactive. And for someone higher up to inspect what they expect when it comes to quality assurance!

Italia Cicione

★★★★★

3 months ago

Faith was a pleasure to work with. She was a go-getter and had a great attitude. She was quick to respond and was innovative with taking a video of the Escalade I was interested in, which helped a lot. She tried to make a deal but someone above her was not wiling to let the car go for less than the $100+k MSRP. The dealership also had standard extras with their Escalades that they do not make standard on other vehicles. So 5 stars for Faith but 1 star for the dealership just for hiring this great salesperson.

Dr. Johnie L Reed

★★★★★

4 months ago

The purchase of my vehicle was an efficient process. Rob (sales) was inviting, conversational, knowledgeable, and well versed with VanDeverve products and services.. Martha was engaging, informative, and also well versed with VanDeverve products and services. They have fantastic engine and drivetrain coverage. They have a 12 day service coverage practice that is awesome! The "low pressure" light for tires illuminated after leaving the dealership. They updated the software immediately. One drawback: there was less than a quarter tank of gas when I picked up my car. Overall, great car buying experience.

Tiso Thomas

★★★★★

a month ago

The buying experience at VanDevere Cadillac was great! I will be recommending them to friends and family. One of the selling points was the lady at the front desk Natalie. She made me feel comfortable and she was side by side with me through the whole buying experience. So make sure to ask for her when you decide to purchase a vehicle.

Ethan Timmerman

★★★★★

a month ago

We just bought a car for my wife from VanDevere Cadillac and had a really great experience. Rob was awesome to work with. He was easy to talk to, answered all of our questions, and never made us feel pressured at any point. He kept everything simple and straightforward, which we really appreciated. Buying a car can be stressful, but this one honestly wasn’t. Everything moved smoothly from start to finish, and we left feeling good about the decision. If you’re shopping for a vehicle, I’d definitely recommend asking for Rob. He took great care of us.

David Myers

★★★★★

5 months ago

Faith was amazing. Took control as soon as we walked in. We knew what we wanted but she wasn’t pushy or in a rush. I would highly recommend buying from her and here. Sales manager Neil was also A+. Helped us with anything we needed. It was a wonderful experience.

Avery Taylor

★★★★★

3 weeks ago

Natalie was GREAT! She is so friendly and welcoming, and makes the not-so-fun experience of purchasing a car, fun! She’s knowledgeable, informative, and just all around a sweetheart. Martha, the finance manager, was also wonderful to work with. She was not pushy, but was also informative. 10/10!

Omar Bargoti

★☆☆☆☆

a month ago

I am writing this review to inform future customers who may be considering this dealership for a vehicle trade-in. I received a trade-in offer through CarGurus that I was satisfied with. When the dealership contacted me, I made it explicitly clear that I would only proceed if the trade-in value matched the original offer. I was assured multiple times via text that the number was fair and could be honored, pending inspection of the vehicle. That condition was completely reasonable. I arrived at the dealership fully prepared to complete the transaction at the agreed-upon value. The vehicle was accurately represented in my trade description and passed inspection as described. Despite this, the dealership significantly lowered the offer once I was on-site. I was told that online estimators sometimes struggle to reflect true market value, and I was shown Kelley Blue Book figures as justification. If the dealership had concerns about honoring the initial offer, that should have been communicated before I made the trip — not after I arrived expecting the agreed-upon number. This experience reflects a classic bait-and-switch tactic. Transparency and integrity are fundamental in business, especially when customers make decisions based on written confirmations. Had the dealership been upfront from the beginning, this situation could have been avoided. I encourage future customers to get firm, written confirmation of all numbers and to approach trade-in negotiations here with caution. This type of practice is disappointing and unacceptable in today’s marketplace.

Derek Anders

★★★★★

3 weeks ago

I can’t stress this enough! VanDevere Cadillac was the easiest low pressure sales experience I have ever had. Sean in sales was great. I’m sure the other staff members are great but give Sean a call. Honest, knowledgeable, and not afraid to say “I don’t know” and then get the answer right away. In finance Martha was great and easy to work with as well! Run to don’t walk!