Velasquez Complete Auto Care

Blake Wappel

★★★★★

2 years ago

My engine splash shield flap became loose, and I had to head out of town on Saturday afternoon 2/17. I had no idea how serious of a problem it could be, so I was going to go to Firestone until I saw this place on the way and figured I'd go to a local place. Not only were they open at 2pm on a Saturday, but they got me in so quick and could not have been nicer. It was maybe 10-15 minutes there. Luis and Miguel were incredible and I am so grateful. They tightened it up and didn't overcharge me for anything. It is about 20 minutes from where I live, but for as long as I'm in Milwaukee, I will not go anywhere else! thank you guys.

Ian Hesiak

★★★☆☆

2 years ago

My car was towed there and I was not notified that it had arrived, which is okay I can deal with that. I called them continually on a Thursday and I was getting no answers, so I decided to drive there after work because their hours said they were open until 6. Got there and there was as a handwritten sign saying “Closed at 4 sorry”. Once I got a hold of them they were very helpful. That is until they told me my car was ready. So I went to pick it up and they told me “We still have to do the tire alignment”. This was at 5:30, they closed at 6. They suggested that “it’s drivable” and to bring it back the next day. Brought it back the next day and they finished the work. Communication was very poor.

Deborah Hopper

★★★★★

2 years ago

They checked my suspension/ran a diagnosis. They are the only place I trust to take my vehicle for repairs. They give you an itemized list of what the problems are & a plan to repair the problems according to your budget. They don’t rip you off like other places. They tell you exactly what is needed & explain it all to you. I’ve been using them for close to 10 years. Always satisfied with their friendly & knowledgeable service.

im jeremy

★★★★★

a year ago

alternator broke literally two blocks away. not only were they open on July 5th when many places were closed, they came and jumped my car so I could drive in and save money on a tow, and were able to get the part and replace it with my battery in under two hours. very nice and helpful, almost wish I lived closer so I could use them for regular repairs(I have a Subaru so not an uncommon event lol)

Isaac Kucharski

★★★★★

Edited 2 years ago

Cashier was extremely polite and nice! Needed pretty much my whole brake system replaced and they did it in 3 hours while I waited and at a pretty great price as well! Also had great music playing in the back and they actually show you what the problem is with your car and explaining everything to you. Definitely will be using this as my go to shop in the future!!

Gerald Sayers

★★★★★

2 years ago

We had an emergency flat tire nearby and managed to put the temporary tire on but had 100 miles to get home. We stopped at Velasquez and the staff immediately fixed the flat for a very reasonable price. The staff could not have been better. Highly recommend this franchise.

Ruben Robelo

★★★☆☆

4 years ago

Please note, my review is more to do with the pricing than the service or work done by the shop. I called for an estimate for service. They were able to take my vehicle the same day, this was not requested but nice incase you are pressed for time. The issue was the pricing, they were only 10% cheaper than the dealership. I was not offered price options as with other shops, that varied by the warranty and price of the part needed to be replaced. However, I've dealt with this shop in the past and they have done quality work and honored warranty when issues have occurred without any hesitation. So my review is neutral. Good service, quality work but can be pricey.

Magdalena Silva-Hernandez

★★★★★

2 years ago

I was taken care of right away by the nice, professional receptionist. The gentleman who was in the reception area was nice as well, he lead me to my car where the mechanic showed me and explained everything to me in detail and was nice enough to accept the facetime to explain it to my husband who was at work!. I thought that was aweso.e and they said it would be an hour or so, but I got my truck back in less, it was like 30-40 minutes. Being that i had Chemotherapy that day and felt so sick, they parked my truck close to the front door, I appreciate that so much. I know they could tell i wasn't feeling well. While I was waiting in the waiting room I could hear/listening and seen how nice and efficient they were to Everyone. Thank you Velasquez Complete Auto Care. Sincerely, Magdalena Hernandez

Luis Montano

★☆☆☆☆

3 years ago

My review is also with the high price they charge. I called to make an appointment to get my spark plugs changed since the dealer was booked for days and were due after 50k. I was told first come first serve. Getting there I was given an estimate of $671 to change all 6 crazy. The dealer is charging me $260 parts and labor. Decided to wait a couple days on the dealer. Those that are reading we do want quality work but at a fair price. Buyer please do call around see what other shops charge before coming here.

Phillip Edwards

★☆☆☆☆

2 years ago

I won't be back. Bad prices. They were trying to charge me more for 2 mufflers, than to get my whole exhaust replaced. Ridiculous! On top of that, they only take cash now. It's not like they are in the most safe place. 👎🏿👎🏿

Michael Joyce

★★★★★

2 years ago

Took my 2008 Dodge grand caravan in because it was loud found out a pipe was the cause. They fixed right their very fast very fare price quick service. They did me right have done business with them before and will again if and when I need them they are always there to help. 😍

Joe Cook

★☆☆☆☆

2 years ago

I came into Velasquez telling them out front what I needed repaired. They call themselves doing an inspection and they found other issues. Keep in mind never mentioning the issue that I came through the door telling them about. Had another professional inspection done and sure enough the issue I was trying to tell them about was surely a problem, and not the extras they decided to focus on with my diagnostic inspection. So had I shelled out the over 1,300 for things that were not in need of immediate repair I still would have ended up having to fix the main issue which I came through the door telling them about to begin with... again which was never brought up after their inspection. Always get a second and third opinion if you're not in dire straits, in other words if your car is drivable take it around and let more than one garage take a serious look. Thumbs down to Velasquez Auto based on the diagnostic inspection they gave me.

Damell Horton

★★★★☆

2 years ago

The work that they performed was very good. The issue I had with them was that their credit card machine was broken but they didn't tell you until it was time to pay. So I had to go next door to the ATM to pay to get my money which I didn't like. Had I known that beforehand, I would have gone to my bank or went someplace else.

Abed Shafie

★☆☆☆☆

5 years ago

Bad customer service, mean and unfriendly. Low part quality. Tripled their prices under new management. I changed my exhaust flex connection at this same place under old management 2 years ago. Part is busted and falling apart! Make sure they give you an estimate before they lift your car otherwise you’ll pay a $35 or get stuck with their outrageous prices. Not recommended at all. Not coming back even if I have to pay more elsewhere.

Gray Mills

★☆☆☆☆

2 years ago

I received the diagnostics on the bottom suspension. They didn’t tell me everything that was wrong… Took my my money, they fixed a few parts on top of a broke part… No money back…. This Business will smile n your face n rob you…. Terrible work!!!! I took my car to Prime Auto Repair! Where I should have 1st!!!!

Sierra R

★☆☆☆☆

2 years ago

This place had horrible customer service. The guy just gave me at sheet to sign without even explaining what was wrong with my car. Almost 200O dollars to fix the AC. I would never trust these people with my car. I have brought my car there many years under the old management and never had a problem. The new management is a downgrade. Not a professional place and no customer service skills.

Vernice Whitson

★☆☆☆☆

2 years ago

Waited a hour for diagnosis, not even sure if they even did it or just guessing , the amount quoted was over 2500 dollars , and on top of that they included a price for rear tie rods and that truck does not have those in the rear . Way to expensive and hard to understand them . I left bought my parts went to a different shop and is being charged 490 , struts , sway bar links inner and outer tie rod front , links in the rear both sides and something else . Im happy with the new shop .