Volkswagen Service

Chris Marrano

★★★★☆

4 years ago

Fast well communicated service. Only issue I have at the moment is one of the issues I had with the vehicle couldn’t be replicated but started back up again. Will be taking it in to get that resolved.

Travis Chavis

★★★★★

4 years ago

I came to VW Murfreesboro looking for a change from my normal dealership(Cool Springs). Jarrett was my service specialist. He was extremely friendly.

Jennifer West

★★★★★

4 years ago

The service was great and I was out in a timely manner. Owning a VW has its surprises which have nothing to do with the technicians but the overall design of the vehicle and that is frustrating. But I am happy with the service I received

C Farris

★★★★★

3 years ago

Diagnosis was fairly quick! Lyft rides home and back (12 minute drive). When the part was in, estimated time to fix was exactly on point. Able to give advisor module that was in error (and replaced).

Betty Caruthers

★★★★★

4 years ago

I took my Car to Murfreesboro Volkswagen due to a leak. Service was quick as soon as I arrive at service center. Next day I was told about the leakage/how much would cost. My Volkswagen was really to go in a few days . That’s great service . Staff was nice/friendly. I would recommend any one take their vechile to Murfreesboro Volkswagen. The Best . Betty w.Caruthers

Rob Crowell

★★★★★

4 years ago

Took my car in for some odd sounds that had started up. The staff were all great and friendly. They were able to diagnose the problem and fortunately fix it immediately. Will go back without hesitation next time I need something for my car.

Vinel Nelson-Cooper

★★★★★

2 years ago

Driving cross country and warning lights start to flash; pulled over and looked up nearest VW service...10 miles to Murfreesboro. All I can say is Thank God for such a wonderful experience. No charge. That's an old Gospel song my dear Grandmother sang; all the time. Thank you VW of Murfreesboro.

Shawn Cothran

★★★☆☆

4 years ago

Brought the car in for a recall. Happen to have a rear tail light out. Also asked for tge $39 diagnostic while it was there. Was told on the phone when I made the appointment that I would not be charged for the diagnostic unless they had to "open" something up. Well when I got called when my car was ready. I had a $103 bill. Thats after declining an $149 other diagnostic. Needless to say I was not happy at all. I wasn't told upbfront how much I stalling a tail light woukd cost but I didn't expect $50 bucks.

Steve H

★★★★★

Edited 4 years ago

Lisa, Jarrett and Jared are fantastic to work with. Scheduling was easy and flexible, they kept me informed of progress along the way and the work was performed beyond my expectations. Next time you require maintenance or work performed on your VW, don’t hesitate to contact the Service team at Murfreesboro Volkswagen.

Carey Foster

★★★★☆

4 years ago

Excellent service. Everyone in the service department was very nice and polite and explained the procedures. On the phone while making the appointment the estimate that I was given and underestimated. I was expecting $200-$250 and total was $379. That would be my only complaint.

John Douglas

★★☆☆☆

3 years ago

Window Regulator stopped working on my vehicle. Took the vehicle in on the 28th of May and had it checked out, was told that part had to be ordered and should be in on Wednesday of the following week and told them to schedule appointment for Saturday the 4th of June. Was told that they would call as soon as part come in and schedule a time for the 4th of June. Almost a week went by and never heard from volkswagon of murfreesboro. Wife called to see if the part came in and it had come, but was told that service turned down and that's why they never called, when the fact is that the service was not turned down, but lack of communication on the service dept. and scheduling dept. resulted in me having to having to wait another week to get my window repaired. Went to the appointment on the 11th of June dropped vehicle off at 9:00am and did get vehicle back until 4:00pm that afternoon. Tried calling around 15 or 17 times to check on the status of the vehicle and could not get through due to busy signal. Finally after the 20th call got someone. Was told technician broke a clip to the regulator and that he was waiting for a thumbs up when it was ready took about 45 minutes to an hour before we heard from them. Bottom line the service was poor, they got grease on the seats and door panel and did not remove all the tape adhesive from the window seal.

J Beagle

★★★★★

4 years ago

Worked with Stuart, parts manager, and service to order and replace the rear window wiper blade that was damaged at the car wash. They were extremely helpful. Stuart, our sales person is always available to help wherever and whenever he can. Thank you

Drake Thompson (3D Artist-Animator)

★★★★★

4 years ago

I recently replaced the flywheel in my 06 VW jetta tdi. I lost a little bit of transfluid and wanted to ensure the right amount was put back in. The vw dsg transmission requires a special fill plug, process, and a certain scanner to properly change fluid. I needed the service asap and didn't have time to order what i needed to complete the job on my own so i took it to them to ensure it was done right. Everyone i spoke to was polite and respectful. I did have to wait a little while before they could begin the job but that was to be expected since it was a 30 minute drive for me and the transmission can only be serviced within a certain temperature range. I left the shop having no problems with my VW other than a bad belt tensioner which they informed me of. I plan to buy that part and change it myself soon. The price was a little high for a transmission fluid and filter change, but given the special requirements of the dsg it was well worth it. Overall I am very pleased with my experience at VW of murfreesboro and would recommend them to anyone seeking professional service.

Melissa Johnson

★☆☆☆☆

4 years ago

We purchased our Cert. Pre-owned vehicle here. The car is still under warranty. When we began having problems with the alternator (lost power steering etc) the same day the check engine light came on, they could not get us in for a diagnostic appointment for 2.5 weeks! We were refused a rental car or a loaner car. The first gentleman said the company would not reimburse us for any costs if we went elsewhere for repair or diagnostics. When I asked to speak with a manager, he related that this information came from his manager. I was placed on hold for over 10 minutes after asking to speak with a manager and could not get through after multiple attempts. I was able to get through to the manager's assistant, Lisa, who was kind and provided me with customer care's number. Overall, super disappointed.

Dani Monroe

★★★★★

2 years ago

Dallas was amazing to work with. He went above and beyond to help me with my car. He laid out all the facts and was very honest about my situation. I would definitely take my car to him in the future!

dylan price

★★★★☆

4 years ago

Great place, just dropped off my car and they fixed it same day. I was a little tough to deal with but they never got stern and always sounded like they had a smile. And by the end of it the car works great and they even put my tune back to where it was when they flashed the car to see if that was the problem. All in all great team .

Frank Tidwell

★★★★★

8 months ago

The staff and service department are always going above and beyond,to help you or to make things right. Always a great friendly staff, I love Volkswagen of Murfreesboro.. Best place to buy your next Volkswagen.. I know I'll be back again . Love Volkswagen of Murfreesboro, Thank you all.. Frank Tidwell