Waco Hyundai

Teresa Byrd

★★★★★

5 months ago

First, I’d like to start with that. My daughter went to another Hyundai dealership and they treated her so horrible. All they cared about was making money even trying to take advantage of a 19 year-old soldier. They had her crying because they were trying to take advantage of her. It was the very first time that she was purchasing a vehicle.. But we ended up finding this dealership and let me tell you 100% they treated her so amazing so respectful caring they made it so easy for her to purchase the car. They are ran by veterans so they understand how to support military. It didn’t take long for my daughter to get all her financing and all her paperwork done thanks to this dealership. I’m so grateful for the experience that they provided for my daughter. My daughter left with a huge smile on her face. If you have an R a veteran, please go to this dealership only they will treat you with respect and honor and value who you are in so many ways. Teresa B

Grover Honeycutt

★★★★★

a month ago

The service technician met me at my car and then checked me in at the desk. He showed me to the waiting room and told me where the restroom was as well as showing me the coffee station. While I was waiting I got a text with a video showing me all the things he was checking on my car and recommended replacing the cabin air filter. On the video I could see that it needed replacing. He came into the waiting room and confirmed that the filter was included in the service. When he was done he came to the waiting room and walked me out for paperwork and then to my car. Great personalized service.

Kayla Villegas

★★★★★

a month ago

Isaack was awesome. Everyone at the dealership was so helpful to me and my situation. A long process I would say but it was to ensure I got everything I wanted. Would definitely recommend as a first time dealership!

Brooke Richards

★☆☆☆☆

5 months ago

From start to finish was not a good experience especially on the customer service side of things. Our salesperson, Antonio, never stood up when we walked in or even when we got to his desk. We drove over an hour to get there for our appointment to see a specific vehicle and after talking for about 20 minutes, the vehicle had sold. That part was fine, but mind you he had already been speaking with my husband through phone call, text messages, and he recorded the inside of the vehicle, and when we get there he seemed as if he didn't speak to him at all prior. He kept trying to get us in a newer vehicle or higher mileage and over the price range of everything that we had already spoke about. We were not looking to finance and he knew this, and yes he kept pushing for what our monthly payment was. I finally made the statement to him that their finance company would not even have our information before we got the vehicle paid off. I called and spoke to the sales manager who was more understanding and will be addressing the concerns and experience that we had. I am very big on customer service, and so when I am the customer, I have high expectations. This Antonio guy didn't seem to want to make a deal of any kind knowing that we weren't financing. He didn't want us to go anywhere else but yet, he had no recollection of what the customer stated. Make notes of specifics if you talk to that many people, take pride in what you do, especially when you're trying to make a sale. Due to the poor customer service that was received, we won't be back to that dealership, and we had a great experience the last time we were there and purchased a car which is why we went back.

Tony Garcia

★★★★★

2 months ago

As always, Hyundai got me in got me out same-day oil change within an hour. They even went to the length of shooting me a video while they were working on my car to let me know the different points that they were checking on verifying that they topped off all my fluids. Excellent customer service. Especially Caroline! She was the very best at what she does. Definitely an asset to the Waco Hyundai team.

Lindsey Veach

★★★★★

2 months ago

Alex was so very helpful he went above and beyond for me and made my experience worth my while. I was dreading buying a vehicle cause I always get the run around and I go there for hours and then they say we cant help me but not Alex he listened to my situation and my budget and went from there and made what I thought was going to be a nightmare a very pleasant experience.. Aaron also helped me and made sure my car was detailed and sat with me the whole time to make sure I knew what everything with my car was explained.. There was another gentleman that I signed paperwork with and I'm sorry I forgot his name but he was nothing short of amazing.. I am very pleased and I would send anyone and everyone I know to WACO HYUNDAI

Kevin Meador

★☆☆☆☆

2 months ago

October 2025, my wife and I decided to try a Santa Fe, tried to test drive one but it wouldn't start. The salesman mentioned that mice had been getting into some of their vehicles and would get that one checked out. We tried another vehicle and it worked fine. I checked the engine compartment and saw no damage so we put in an price offer but were rejected. A few days later, the sales manager contacts us about another Santa Fe within at our price point, so we decide to look at it. It was the same one we originally tried to drive that wouldn't start. I ask the salesman if the vehicle had been run through Service as it is "Hyundai Certified", and he assures me it only needed a battery. If starts immediately so we think nothing of it and we go through with the purchase. A month and a half after we buy it, we notice one of the daytime running lights is sporadic so we take to Service when we get a chance as it has only 6,000 miles on it and full warranty. When I drop it off, the Service worker immediately say they do not cover rodent damage. I tell them their sales guy mentioned mice to my wife and I and they should talk to him, he conveniently had no memory of the conversation. They deny the warranty claim stating it happened off site. I have lived at the same address over 20 years and had 8 different vehicles and never had any problems with mice. The Service Manager states that the light harness and several other electrical components are damaged and our total repair bill is $7,000. I contact our insurance and they send out an adjuster to approve the repair. He contacts me and states that they are approving repairs of $2,000, as that is all that showed rodent damage. I ask what about the additions $5,000 and he stated that the wiring harness for the light was a warranty repair and the dealership acquiesced. If I hadn't involved the insurance, this dealership would have overcharged me $5,000 so they would not have to cover a warranty repair. I would not recommend this dealership to anyone looking for a new vehicle. Their sales and service departments were both dishonest with me to the point of fraudulent behavior. If anyone does decide to buy from here, take the vehicle to a trusted mechanics shop and have them thoroughly inspect the vehicle. Do not trust "Hyundai Certified"

Jamie Philp

★★★★★

a month ago

My purchase experience at Waco Hyundai was exceptional. My sales representative Paul was knowledgeable, attentive, curteous and professional from start to finish. Alex in finance as well was curteous, professional, and expediant in processing documents. Overall the entire Waco Hyundai staff from Management on down took time to make me relaxed and comfortable which definitely aided in the purchase experience. Recommend Waco Hyundai to anyone looking for great customer service.

Gordon C

★☆☆☆☆

2 months ago

One star. My wife took our daughter's 2023 Hyundai Kona (with very low miles), to Hyundai of Waco on November 18th for a standard oil change ($98) on a car with zero issues. Two days later, the engine warning light came on for low oil. My wife and daughter had to pull over immediately at an AutoZone, where the employee confirmed the dipstick was “bone dry.” It took 2 full quarts of oil—nearly half the car's capacity—just to get it back to a safe level. Despite having receipts for the oil purchased at AutoZone and records from AAA and an independent mechanic confirming there are zero leaks and no oil stains where the car was parked, Hyundai of Waco refused to accept responsibility. I even spoke with Dave, who sent a video of the service that proved nothing other than the fact that they touched the car but did not confirm quantity of oil. The only logical explanation for a leak-free car being 2 quarts low immediately after service is that they failed to fill it properly. This negligence caused massive frustration, forced us to change Thanksgiving flights to return early, and cost us additional money for inspections just to ensure the engine wasn't permanently damaged. When I called to resolve this on December 1st, their response was to offer a "free oil change." That is an insulting and tone-deaf solution after risking my daughter's safety and the integrity of a new vehicle's engine... I expected a refund and apology but instead was simply dismissed. Do not trust this service department.

HENRY CRAWLEY

★★★★★

a month ago

I made an appointment for an oil change and tire rotation. When checking in I asked for any software updates that might be available for my vehicle. They did everything and also fixed a recall on the safety belt enclosures. The routine review of systems showed a very dirty cabin air filter which was replaced. All of their work was carefully recorded by camera for my review; brakes, tires, battery etc. I like that new feature. The car was spotless when I got in to leave. Great job guys. Henry Crawley

Alison Sorley

★★★★★

6 months ago

Waco Hyundai has completely restored my faith in customer care. After my car broke down unexpectedly in extreme heat—with no warning lights and no clear cause—I spent months without a vehicle while navigating a frustrating process with Hyundai corporate. Despite having a well-maintained car under 60,000 miles, my engine failed and I was denied a replacement. Enter Matt Murrey, Managing Partner at Waco Hyundai. Matt stepped in with compassion and integrity, offering me a vehicle to test drive for a few days and ultimately helping me trade in my old car for a new Hyundai Tucson. He made things right when the system didn’t. And a huge thank you to Paul Malvaez, my salesman, who knew the Tucson inside and out. From the first test drive to the final walkthrough, Paul explained every feature from memory—not a manual or video in sight. His knowledge and kindness made the experience seamless and enjoyable. I feel safe, supported, and truly valued as a customer. Waco Hyundai is building a beautiful new dealership off I-35, and if it reflects the care I received, it’s going to be amazing. Thank you, Matt and Paul—you turned a breakdown into a breakthrough.

Dakota Cravener

★★★★★

2 weeks ago

After months of dealing with issues at Killeen Hyundai, I finally brought my vehicle to the team in Waco and the difference in professionalism was immediate. Matt and Caressa actually took the time to review my records, listen to what had been happening, and properly inspect the vehicle instead of brushing concerns aside. They’ve been transparent, respectful, and genuinely helpful throughout the process. After the experience I had elsewhere, it was a huge relief to work with people who actually care about their customers and do things the right way. If you need service done on your Hyundai, I highly recommend going to Waco and asking for Matt or Caressa. Caroline as well! Thank you both for taking the time to help get this situation sorted out.

Brian Beard

★★★★★

2 months ago

My wife and I recently purchased a Tucson from Waco Hyundai. Paul Malvaez made the experience first class from start to finish. Paul never pressured us and was very courteous throughout the sale. After the purchase, Paul walked us through every feature of the Tucson from memory (impressive) and followed up with us the next day to be sure all was well. Thank you, Paul and the Waco Hyundai Team.

Tammy DeSopo

★★★★★

a month ago

The employees at Waco Hyundai are always so helpful and friendly. Quick to take care of my needs. Enjoy sitting in the lounge drinking coffee and charging my phone while I'm on my laptop with their free Wi-Fi.

Jamie Parker

★★★★★

a month ago

I have to say that our experience with Waco Hyundai was top tier. Our salesman, Antonio, is amazing. We laughed through the entire experience, he was friendly, funny, knowledgeable, and on point the whole process. He did not give us any half truths, if he didnt have an answer he went and found it to be 100%. I do not have a single complaint or concern on our purchasing experience. We were not pressured to buy all the extras, it was a simple and easy process. Thank you.

Jennifer Merritt

★★★★★

2 months ago

Absolutely love this place! The most compassionate group of people I've ever met. Car buying can become very overwhelming very quickly but not the case for Waco Hyundai! Literally every person in the building introduced themselves to me at one point or another making me feel so much more comfortable, No pushy sales trying to get me in the most expensive vehicle. The atmosphere was so refreshing and process was so smooth. Aaron, my salesman did amazing! He actually listened, helping me pick out the best fit of vehicle for my little family on my budget. He even made sure my safty settings were set before I left. The finance team is phenomenal, they can most definitely work some magic! They were all just AMAZING! I absolutely love my 2026 Kona! Dont wait, go now!

Vickie King

★★★★★

a month ago

We were very pleased with our purchasing experience! Justin was knowledgeable, friendly and patient with my indecisiveness. We never felt pressured throughout the process. Thomas was just as helpful with the paperwork portion of the purchase. We are very excited with our new Palisade! Larry and Vickie King