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About Business
Walmart Auto Care Centers brings expert Car Repair solutions to the local community in Lorain, OH, Lorain. From Auto repair shop, Auto care products store, Auto parts store to complex Car Repair projects, they maintain high standards of service quality. Local residents in Lorain, OH appreciate their attention to detail, leading to a consistent 2.9/5 rating from 58 reviewers. By focusing on the specific requirements of the Lorain, OH area, they have built a loyal following among local Car Repair customers. Explore their full range of Car Repair services and see why they are a preferred choice for customers across Lorain, OH and beyond.
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Google Reviews
Gage Elliott
★☆☆☆☆ If you need car service done save your time and go anywhere else in northeast Ohio, I can assure you they'll be better. Went in for a tire change on my front passenger side tire, and an oil change, paid and left. By the time I got home my passenger side back tire had went flat and popped in 5 different places on the back side of the inner tube, and there was a massive grease mark on the side of the tire that hadn't been there before. Took it back up the next day to explain what happened and they said it couldn't have possibly been them, and that someone must've gotten under my car at night and stabbed the inside of my tire 5 times evenly (seriously their argument) so I would have to pay for a whole new tire. I decided to just do it because I did have warranty and they said since I had over 90 percent tread still id probably not have to pay much out of pocket. They schedule me for five days out and I come in on a Friday before I have to work, and they said my tire change will take about 1hr to 2hrs give our take and that I have to pay half price. I was pretty upset by this but I still decided to wait anyways because I need a car for work and school and it is the end of my semester, but after waiting 40 minutes they tell me that they don't actually have my tire, and that the only way I can get my tire is to place an order with them and pay FULL PRICE THEN, and then next week I can come get my tire. It was at this point I decided I definitely needed to speak to someone higher up, I called and was able to speak to a store manager named Johnny King who said he would give a free tire whenever they were available, and four new ones if problems consisted, called back the day they said the tire would be in and they said they actually never said that and they don't have my tire, and I'd have to pay full price. I called costumer service and had a case opened and was promised a call from the store managager Monday at the latest. It is currently Thursday no call. No to mention one of the bigger guys put his hands on my mom, but don't worry, according to his coworker (he was just trying to make sure someone walking by didn't bump into her) truly the worst costumer service and worst overall car service I have ever been to and I'm now over three weeks without a viable car because the lack of professionalism by this staff. For your sake, stay as far away from this place as possible!
Sara Dancy
★☆☆☆☆ If I could give zero stars I would. About a month ago I had a new battery installed in my 2020 explorer, at this location. Soon after installation, a warning would intermittently come up on my dash. 'Charge system service now', and a red image of a battery. I thought oh great my alternator or serpentine belt is next. Im gonna ride it out because I cant afford that. This morning my truck completely freaked out and was like, dont you dare try to drive me anywhere. I swear I will leave you stranded on the side of the road waiting on a tow truck freezing cold. Called off work. Called the kids off school. Called a tow truck, had it towed to AutoNation in Amherst, which by the way has been the most amazing dealership hands down.. Paid a $99 diagnostic fee (plus fees and tax) for the warning on the dash... come to find out, walmart never connected the bolts to the new battery. The battery and alternator weren't even connected at all at this point. $130 spent because of what? Laziness? Weakness? Not paying attention? Ill never go to Lorain Walmart for ANY car service ever again.
Nancy Waugh
★☆☆☆☆ Walmart stripped a stud on my car's front driver's side wheel. The store lacks the equipment and knowledge to fix their error so they cannot complete even the first tire rotation following purchase of the tires. Walmart shouldn't be selling or servicing tires. My cars will never be worked on in any Walmart anywhere ever again. I wasted an hour walking around the store during which they never called me to tell me they couldn't complete the tire rotation. Unprofessional, inept, rip off.
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