Walmart Auto Care Centers

Carmen Johnson

★★☆☆☆

a year ago

Mixed Experience: Under new management, the overall experience at this Walmart Auto Care has improved. The manager is friendly and helpful. However, I had a negative encounter with one specific employee, an African man. * Appointment Issue: I had an appointment scheduled for 8:00 AM via the app, but the employee insisted that his system showed 9:00 AM and refused to honor my original appointment time. * Check Engine Light: After the oil change, my check engine light came on. I had to involve the manager to resolve the issue. Customer Service: While the manager and other employees were decent, the customer service from the man was extremely rude and unprofessional. Overall: I would recommend this location with the caveat that you may encounter poor service from this particular employee.

Ciné Bachelard

★☆☆☆☆

3 months ago

Don’t bring your car to this place 😡they didn’t change the oil in my vehicle.i got scammed

Stephanie mathis

★☆☆☆☆

a year ago

I was met again with unprofessionalism from the staff. I had to return to ask for air. There was one staff that was nice. Thank you to William. He is amazing. If you need assistance ask for him not the rest. My tires were need to be balanced and rotated. It was done in 20 mins or less. But they did not insure the tire pressure was equal with all tires initially.

Lucy Williamson

★★★★★

7 months ago

Lonzy was a great help installed a battery for me quick and efficient! I’ll definitely be coming back for car help in the future.

Mauricio Vasquez

★☆☆☆☆

a year ago

Came in for a tire appointment. They were swapping 2 front tires. They check me in at 9:15. At 1:00 I got check out. Almost 4 hours for 2 tires. If you have time to waste and nothing better to do then this is a perfect spot for you.

Charles Anderson

★★★★★

3 years ago

Emma is a great artist who takes a lot of pride in her work. Visit her website and see 👀 how beautiful the woman going in come out looking amazing.

Sankeerth Naskanti

★☆☆☆☆

a year ago

Worst auto care center. I had an oil change appointment for 10:15 AM. I dropped off my car at 10:15, but it took 1 hour and 30 minutes for the oil change. What's the point of booking an appointment if the service takes this long? I received a text saying the oil change was done at 11:45, but when I went to pick up my car, there was no one at the counter. Three people were already waiting in line for the desk attendant.

Tony Pucket

★☆☆☆☆

2 years ago

Understaffed and not great service. Had tires sent to this location because they were a great price. Made an online appointment, which is a joke, since when you show up nobody knows anything about it. Took 3 attempts to get my tires put on, as they texted to cancel my 2nd attempt. Sad times when you can't get people to work and the ones that are there don't want to be.

Becky Nichols

★★☆☆☆

Edited 2 years ago

Call for hours. Employee shortage delayed car inspection in November. Turned away for an oil change in Spring. Came back next day. Sunday needed flat tire fixed . Website says open until 6:00 PM turned away at 3:43 as their shift is over and short-staffed. They say it's a corporate issue to change the website. That means you can't count on the hours as posted. You can get service and it fine but you can't count the hours to be representative of the reality on the ground. Call first.

Joanna Hastings

★☆☆☆☆

5 years ago

I called on 1/4/2021 because I needed 4 tires. I was told that the auto center opens at noon and it was first come first serve. So, I got there about 130 that day. I was told that they weren't taking any more tire tickets that day. But I could make an appointment for the following day, which I did for 3 p.m. I was given the choice of two types of tires that they had available for my vehicle. I left my name and phone. I showed up a little bit before 3 on 1/5 and was promptly told that they were not taking any other vehicles that day. I told him that I had made an appointment yesterday and he was responded with okay fine. I went in and set up the ticket and was not given a Time approximate that the car would be done. I came back to the auto department about 330 and had to wait a few more minutes. There are no chairs available currently which makes it very difficult to wait if you have problems walking or standing. No charged motorized carts available. About 440 there was myself, an older lady, the employee that had checked me in as well as another customer. At one point the older lady looked at the employee who was standing there with us and started to say something to her and the employee responded that she couldn't help because she was off the clock. I am familiar with Walmart policies so I understand that, but she could have responded in a nicer manner. The lady that was off the clock did manage to get the attention of the lady that was on the clock about the same time my vehicle was done. The employee that was on the clock looked a little bewildered. The customer that had got there last informed her that myself as well as the older lady were first. The employee proceed to check me out but I honestly don't remember much of a conversation. Needless to say I probably will not be returning to this Walmart automotive department. Which is sad because it's one of the few that are currently open in the area. Please see my other review of the main store for additional information.

Brenda Brown

★☆☆☆☆

a year ago

They used to do walk in 1st come first served oil changes. I walked in at 8 am, when they open. I'm the only one waiting in lot. No other customers! They said only open appt was 3 days later! What!

Shel Putnam

★★★★☆

a year ago

Zack and the other young lady were great! The man who checked me in on the other hand was rude to me, other customers and to Zack. The price was great though for 4 new tires! Thanks Zack!

Deliseo V P Studio

★★★☆☆

2 years ago

My confidence is a bit tentative after having the best job done on replacing a flat tire at this location. I'm sure it's a result of the times we're living in, but there also seems to be a LOT of turnover among the staff auto mechanics. I am more comfortable taking my vehicle for maintenance that is repaired by someone who recognizes or already "KNOWS" my car.

allie

★★★★★

8 months ago

Lonzy helped me out and was incredibly helpful. He's reliable and kind and I will be coming back again!

fzqt

★★★★★

a year ago

The employees are respectful and helpful with quick oil and tire services I have yet to be to a shop where they are faster than Walmart. Thank you for the services you did. Kyle was the one who helped me thank you kyle

Scorpion888

★★★★★

9 years ago

This review is specifically for the Tire and Lube. My day was not going well, but these guys made it a lot better. They know what they are doing and are very courteous and respectful. I especially want to call attention to Ryan, who repaired my tire and treated me well. Customer service is clearly a priority with everyone here. I will be coming back.

Shelli King

★☆☆☆☆

5 years ago

If I could give this place a zero star I would! Absolutely the worst Walmart I’ve ever been in. For starters, rude employees. We needed an oil change and I understand needing a mask, but be polite. This man said nope I answer no questions without a mask. Offer me one?! Hello! A lot of places do not use this policy. Especially when you are out of towners. The lube personnel in no way reflect my rating. They deserve 5 stars! They were very personable, very helpful! Loved it! No one in the store to help customers. It’s like all the items are for show, not sell. When you ask an employee for assistance you get, “this isn’t my department. Someone will come help you” they do NOT go out of their way to assist you!