West Coast Auto Repair

Daniel Logan

★☆☆☆☆

a year ago

Don't ignore this warning as I did because he's available and gives you a decent initial price!!! Do yourself a favor and go pay a little more for much better service, wait days if you have to!!! This guy has NO integrity. Will fit you into schedule if you're paying, however, once you pay, good luck having him make time to inspect and finish the job correctly. This is long, but I'm hoping no one else will have to deal with this shop. I paid $460 for brakes, plus an additional $20 because I used a card. Although i was quoted $340 when I dropped the car off. Since the work has been done, I continue to smell burning. I took it elsewhere after all the issues from this shop and discovered the brakes are leaking. I also needed repairs for my catalytic and egr valve. He quoted me 180 for each. Upon returning, he tried to charge me $300 to install my converter. I began to walk away because it was a different price. He then changed his tune and said he would give me the price he quoted a few days before of $180. Because of this I did not mention the other repair of my egr. I wanted to see how he would replace my converter first since he began losing my trust with price changes. I also informed him I would need the car back for work that night and he told me it would be done. I began calling the shop 2 hrs before closing and no answer. Took an Uber to the shop and it was closed up. The next afternoon the catalytic converter was installed. He also called me saying 1 of the sensors had frozen so he charged me another $170. Surprise surprise. Despite this, I decided to go ahead with the egr and was told it would be 300. I made him aware of his previous quote and he stated it would also be 300 for a new one. I wasn't surprised by his sudden price change but I decided to get it done only because he informed me it would be a new part vs only trying to clean it. With me needing to pass smog with a temporary moving pass I decided to just get it over with and pay him with the hope that at least the work will be worth it. Upon picking up my car. It was loud. I thought it was a little normal due to the new converter. I then began to smell really strong exhaust and began to experience dizziness and headaches. After 2 days I returned the car and explained to him the loud noise and smell. He stated because it has no impact on driving and won't get worse, he couldn't work or look at the car for several days. It was Monday and he couldn't work on it until Friday. I work as a delivery driver and this was unacceptable. I had to stop several times because I didn't feel well due to smelling exhaust fumes. The car began to sound extremely loud at this point. Getting worse. I could not wait 4 days before he could look at my car. The next day I went elsewhere to have a mechanic inspect my car. He found the brake leaking. He found several installed parts loose when replacing the cat, as I watched the new mechanic show me how loose everything was as he tighten with complete ease. The new mechanic was puzzled as he didn't understand how left the car this way. After going through all the work that was done inspecting everything, hr discovered the new gasket that was put on looked completely worn and was ripped. I bought the new part and the car is now quiet and runs well. Too bad it cost me an additional 300 in diagnostic and repair to pay the new shop. West coast may offer decent pricing at times. Please take the advice from another brake shop that had warned me against going to him in the first place, that he will change pricing. After my experience here, there seems to be many issues people should worry about. This is by far the worst experience I've ever had from any type of service.

Derek Holloway

★★★★★

Edited 10 months ago

I've been taking my cars and trucks to Jamal for a few years and find him very reasonable in price any good customer service goes above and beyond a lot of mechanics I appreciate that

Mr. Thompson

★★★★★

a year ago

The best repair shop in town. Excellent communication, workmanship and customer service. Anyone who is without a mechanic should choose Jamil as their own. Hands down and then hands up for his service. Yes, indeed. I say. -Tony J. Thompson