West Kearny Mesa Automotive & Transmission

Amanda (Amanda)

★☆☆☆☆

6 months ago

EXTREMELY DISSATISFIED with the service. I was told they only needed to replace a belt. And the price was going be much lower than what they charged me for. When I came to pick the car up I was charged for a part which was not discussed on the phone call when he was going over what needed to be done. They charged me $300 for the parts which in itself is way more than its worth, and the worst part was they charged me 600 dollars for the labor?! At that point I asked how much they charge for labor and was told $190/hr. This price is already way more than it should be considering most shops only charge $100-150/hr , they also took advantage of the situation and took way longer than needed. I was the only customer there and they took about 4 hours. Overall I will NEVER be going back because of their lack of transparency with their pricing and dishonest service. Dont go there unless you want to get robbed.

Jon Purvis

★★★★★

3 weeks ago

Well when I walked in first time it was niece. Then today it was a real good day. I had the supervisor's son bring me home. He was a very polite young man

Bethly Merten

★★★★★

2 months ago

Five stars!! The service was incredible and they do not mess around! Highly recommend visiting for your auto needs . They do everything and if they don’t have the part they find who does. I will only go to them from here on out.

Chris Simpson

★★★★★

5 months ago

I took my vehicle here to get help with finding a transmission fluid leak. They not only found the leak but were able to talk me out of doing something stupid while I was trying to replace the broken pipe myself. I appreciated their patience and their advice. Thank you!

wendee cote

★★★★★

a month ago

The staff is fantastic, and the quality of service is excellent from the front office to the technicians in the shop — everyone is professional, knowledgeable, and genuinely cares about taking good care of their customers and vehicles.

My Campbell

★★★★★

5 months ago

Carlo and Angelo are a pleasure to deal with. Prices are reasonable and my car was running perfectly after the necessary maintenance and repairs. Highly recommend this location!

Elsa D.

★★★★★

8 months ago

I cannot thank you all enough! I have never once in my life met an automotive service manager who is so on top of everything, honest, and efficient (thank you Carlo!). My car had extensive systemic issues after an accident that the team addressed so quickly with quick turnaround time. Their estimates were fair and they kept me updated regularly. I'll recommend them to everyone from here on out.

Dennis Hernando

★★☆☆☆

2 years ago

I really like the up-front inspection list that West sends me prior to performing their services. Joseph (front desk) is very professional and respects my decisions regarding any additional services that I approve (or not) for my cars. One thing continues to bring your marks down in my eyes: On a past visit, the air filter wasn't secured to its housing and screws were missing. This was resolved by West, but at an inconvenience to me as I had to bring my car back, costing me a couple hours from work. I regret not inspecting my car after my most recent visit almost three weeks ago. Yesterday, I discovered that the brake fluid cap was not placed onto the brake fluid reservoir - it was sitting just underneath the windshield wiper. I had spent well over $1100 on services only to discover that the simple task of replacing a cap was not performed. What does this say about the major service done on my car? I have recommended West to family and friends for the reasons stated above. I like and agree with your values. However, I cannot ignore these lapses.

Clarissa Stanton

★★★★★

9 months ago

Great experience with Franz! He always SHOWS me exactly what was wrong with my car and explains everything very thoroughly. They have a quick turnaround and great prices, would recommend to anyone with a BMW who wants to avoid dealership prices and wait times.

Nadia Malek

★★★★★

7 months ago

I had a great experience here! The staff is super friendly. They didn’t try to add anything that I didn’t need. My car was also done pretty fast. Will definitely be coming back when needed!

April Powers

★★★★★

8 months ago

I have never been dissatisfied by going here. Always happy to help, explain everything in a way I can understand if I don't know what they're talking (I only know basics) and the whole experience with my turbo and anything else has been exceptional. Great communication and quick response from the gentleman at the front desk who also has exceptional customer service skills and has never been dishonest about the time I will get my car back from repairs or pricing. I will never go anywhere else. 12/10 will recommend 🤌

raul arzola

★★★★★

10 months ago

They found the issue why my van's service soon sign kept coming back and took care of it at a decent price! Thank you, I will now bring all my vehicles here.

susan chavez

★★★★★

Edited 9 months ago

My Aunt, sister & I were stranded off Highway 5 in San Diego when our vehicle lost power & we unable to get AAA to help. Searched for a repair shop. We called West Kearney, Carlo gave us a number for a tow truck. We were picked up with in 30 minutes & Carlo said he could get us a diagnostic evaluation in the next hour. Carlo gave us suggestions of places to eat close by while we wait for results. They completed the evaluation & we were given the report, with a time frame of 2hrs for the repair. Carlo kept. Us informed & our vechile was completed in time. We want to thank him for a job well done. It meant our trip was not interrupted & these seniors ladies are very appreciative.

Keri Belisle

★★★★★

4 years ago

I bought a wonderful used car from them. Rich was the salesperson, and he was attentive, patient and helpful. I came in at the 11th hour and he stayed until the end so I could take the time and buy my car and feel comfortable about it. No pressure (the type of salesperson I like). The finance guy was also very nice and friendly.

J Smith

★★★★★

11 months ago

Excellent professional service from knowledgeable and courteous employees. Carlo, the Manager is a pleasure to deal with and keeps his word and goes above and beyond to satisfy a new customer like me. Angelo is polite and professional. This is my new mechanic for my vehicle. The brake service was less expensive than the dealer and done on time as promised.

D S

★★★★★

2 years ago

100% quality auto repair. West Auto Group is very professional & knowledgeable when it comes to cars. No bologna or upselling here. They give you the straight facts on your car, and let you decide when you want to get routine & preventative maintenance done. Highly recommended, five-star service every time.

Amey Mount

★★★★★

9 months ago

A+ service!!! Carlo and Angelo were so helpful, patient, and took the time to explain everything thoroughly (which I appreciated) that was needed in terms of repair on my vehicle. My car was definitely in good hands here. It was so nice that they also offered shuttle service to and from my location. Moving forward, all mechanical work will be done at West Automotive in Kearny Mesa!!! Thank you guys!!!