West Town Monona Tire

Brett Wheeler

★★★★★

3 months ago

This was my first time using West Town Monona Tire. I was very impressed with their transparency and communication. They stayed focused on what needed to be done without trying to convince me that there was pointless, additional work needed. Ian and the rest of the staff were extremely friendly. Highly recommended!

Katherine Barden

★★★★★

3 months ago

Monona Tire is wonderful! I’ve gone here several times for all sorts of repairs (brakes, exhaust, muffler, filter, etc) I’ve been able to get same day appointments, the building is incredibly clean and all of the employees whether that be the repairmen, front desk workers or business coordinators are kind, friendly and will take the time to explain their recommendations and suggestions

Rondale Dunn

★★★★★

6 months ago

As a first-time client, I couldn’t be more impressed with the outstanding service provided by Stephen Kazmierczak. Despite being a walk-in on a busy Friday, Stephen handled my visit with exceptional professionalism and efficiency. He coordinated the completion of multiple complex services all within the same day, which was far beyond my expectations. The pricing was more than fair, especially considering the scope of work completed and the quick turnaround time. What really stood out was Stephen’s excellent communication throughout the entire process. He took the time to provide detailed explanations of each service and shared informative videos clearly showing the issues that were discovered. His transparency and thoroughness gave me full confidence in the work being done. Stephen’s dedication to customer service and attention to detail made this a top-tier experience—I’ll definitely be returning and recommending him/ West Town Monona Tire and Service to others.

Elizabeth Sexton

★★★★★

a month ago

Great service and communication. They seem to really care about car safety. The work the did on my car definitely feels like quality work. Javier was great!

Maureen Ferry

★★★★★

a month ago

The guys at West Towne are staight shooters. Their quote was comparable to the dealers plus they noted an important issue that the dealer missed. We are truly grateful & will use them again.

Pamela Talmadge

★★★★★

6 years ago

Today Tonya and Stephen won the award for great customer service! While I was comfortably waiting for my car Tanya asked me if the temperature in the waiting room was comfortable! What! That was awesome. Stephen was great too. He called me about my old tires helped me make a good decision and plan. I missed his call about a couple other concerns. When they are swamped with appointments he was willing to fix the problem and not make me return. Thank you, thank you and thank you. You are stuck with me forever.

Dave Tidd

★★★★★

4 months ago

Another excellent service experience! It’s always great to find an auto service center where you know you can bring your car for the lifetime you own it. I trust their advice and value the respect they’ve given me in deciding on repair and service items. Great communication and easy to book service appointments.

Roger Loeffler

★★★★★

5 months ago

I shredded my rear tire on the interstate and didn’t have any safe places to pull over. I drove on it to Monona tire they had one in stock at their Warehouse and replaced it while I waited. Thanks for the great service!

John Wallace

★★★★★

2 months ago

I had the good fortune of being in the care of Stephen Kazmierczak. From start to finish, the new tire service he provided was expert, expedient and exceptionally cordial. John Wallace

Margaret Tolmie

★★★★★

7 months ago

I've always had a very good experience at Weat Town Monona Tire. It's easy to set up an appointment and they usually have availability within the week. The advisor keeps me up to date on the progress of the service being done via phone call and text. The advisor is very attentive and helpful. My car is usually done by the same day or the day after. I would recommend them.

Greg Gilles

★★★★★

7 months ago

I had a great experience at West Town Monona Tire. Stephen was fantastic — he took the time to explain my options for new tires, answered all my questions, and made sure I understood the repairs my car needed. His honesty and clear communication made the whole process easy and stress-free. The service was fast, professional, and fairly priced. I’ll definitely be coming back and recommending Monona Tire to friends and family.

Madison Area Drone Service

★★★★★

5 years ago

Outstanding service! As a former automotive technician for over a decade, I was hesitant to let anyone else touch my car. After another local shop (dealer) scratched the wheels and did a sloppy job on just a simple wheel balance, I knew I had to look around for better service. West Town Monona Tire was recommended by another shop in the area. I explained to the service writer over the phone, who was understanding and professional, that I didn't want to be "that guy", you know the one that is super picky and complains about a finger print, but that I just wanted to ensure that the tires were put on with care and no corners were cut. This was especially important since the Michelin winter tires I chose to install were rather expensive. I waited while the vehicle was worked on, and in about an hour, it was pulled around front. They even shined up the tires and cleaned the wheels which was an impressive display of care & quality which I highly appreciated. I'm relieved to have found a place to perform service to a level of quality that I would have wanted. In addition, the wheel balancer is a newer advanced model, which means the balance should be pretty accurate and I took note of other modern service equipment which means they are keeping up with the times. I know well enough from my years in the field that all service is not created equal, so I'm happy to say that the service I received here not only met, but exceeded my specifications. Thank you West Town Monona Tire! -Preston

Cayliann Gillie

★★★★★

5 months ago

Was very nice to me, as a young female I felt respected and they were kind. They answered the questions I had and charged me a very fair price when checked with nearby places. I will definitely go there again if/when I need more car assistance.

Callie

★★★★★

6 months ago

Ian was great! He went over the inspection findings and took time thoroughly explaining my options. They were able to get my car fixed in a few hours before the weekend. They also have a nice lobby with wifi, drinks, and snacks where you can work or hang out while your car is being fixed. Would definitely recommend.

Elemental Home Technologies LLC

★★★★★

6 months ago

I just had my work van in for some service work that popped up a couple of days before I was supposed to leave for an out of town project. They were able to fit me in on very short notice and got my van up and running quickly. I take all of my vehicles here for all service needs and have never been disappointed.

Andrew Olson

★★★★★

a month ago

Problems were quickly diagnosed, involved torsion bar and guide bars, brackets, etc. Replacements were efficiently made, and completed the same day (brought vehicle in around noon, in fact!). My vehicle was available by late afternoon/early evening.

Mike Polelle

★★★★★

9 months ago

We started going to Monona Tire over 20 years ago after using a few other places. We have gone through several cars during that time and would never consider using anyone else. They are clear, courteous, prompt and great communication on what is happening and what to expect - Stephan in particular. They don't up-sell and will often recommend waiting on things if the work is not needed and not a safety issue. Most recently, we had a car trip planned that was important and the day before had issues with the engine. We called at noon, and since it was urgent they were able to look at the car right away and had it fixed and good to go by five. This is the type of service that will keep us there for years to come.