White Allen Collision Center

Emilee Coughlin

★★★★★

Edited 8 years ago

They are a very busy place, they come highly recommend by insurance companies and word of mouth. The staff are excellent and do their best to keep the customers up to date on the progress of vehicle when it's in the shop while having knowledge and direction on how processes work inside Collision Ctr and with insurance company.

Curt Webb

★★★★★

6 years ago

In the past year, I have taken my Honda Accord and Nissan Frontier to the White Allen Collision Center for body repair. In both cases, the finished product was of the highest standard, and I am very satisfied. Many thanks to Lee Fasick (Estimator) and Keith VanHoose (Tech) for their very professional services and attention to detail. As a "car guy," I truly appreciate Keith's superior skills and the pride he takes in his work. Highly recommended.

David Pinkney-Atkinson

★★★★★

Edited 4 years ago

Easy hassle free drop off with my warranty body repair. Had the car done and looking fantastic when I return from my week trip. Paint matching and blending was spot on

Rae Jean Baker

★★☆☆☆

3 years ago

Decent body work. Completed repairs I, the owner of car, requested NOT to be completed. Advised they do not have mechanic but told coolant leak was not caused but collision, stated it was water pump gasget leak. Finally got car to mechanic, valve busted off bottom of waterpump where car was pushed onto a curb during collision. Alignment was not completed. UNTRUSTWORTHY.

Jerry Pulley

★☆☆☆☆

7 years ago

Absolutely disgusted with the way my wife was treated over warranty work. Luckily, after Allstate pulled them from their good hands network they gladly covered our warranty and sent us to someone that did it right the first time. Gary Schwanitz was unnecessarily rude and dishonest.

Anthony Julian

★☆☆☆☆

Edited 2 years ago

The manager Harold was in yesterday and they were putting a part on my car they left off and i overheard him use a profane word in the front customer room where you pull your car into. I do not appreciate this at all and believe some kind of action should be taken with him. Also Harold wont take any responsibility for himself. I have razor knife marks on my side window where the crash wrap was at and those werent there before i brought the car in for repair and he said they dont use razors on anything. And im just supposed to believe him? Another thing is the paint already started to flake off and he told me someone had to had hit their car door into it. My Wife saw the piece of paint fall off of it and i told him that and he basically called my Wife a liar. So my question is are you guys going to take care of all this or do i have to go up above you to get something done? This has been the most horrible experience ive ever had and will not be giving you all anymore business. I am very disatisfied with this!

paula woodard

★★★★★

2 years ago

Doug was very helpful and nice. His service is wonderful and I definitely recommend going to Doug! He even help me finding the best insurance for my car!!

Hayley Powers

★★☆☆☆

Edited 3 years ago

Just got my car back from repair today.. repair was great but the inside of my car was very dirty. Considering I have light interior, my seat was very dirty and was the first thing I noticed. Very disappointed... there is no care or consideration when entering in someone’s vehicle at this location. Update: Today I had my free detail done that I received due to this review. The detail was AWFUL. There was one thing I did notice that was good, but everything else was UNTOUCHED. I drove from Cincinnati to have my car detailed and wish I would have just saved my money. Very very upset.

Jayne

★★★☆☆

9 months ago

Not very helpful. Don't work on 2001 model and wasn't even helpful to find a part that would remotely help me out. If you don't have a new car your crap!!

Matt Holten

★☆☆☆☆

4 years ago

I took my car (Audi) to them, due to a piece of molding that was loose. I specifically asked if we could just replace the snaps that hold it on. I was told "No, it all comes as one piece". Estimate came back for $620. After several back and forth with body shop and dealership, they agreed to cover the replacement under warranty. (I of course was relieved and grateful to the dealership/service mgr. who have always been great to me). I was told the piece would get ordered and could be "a while" before it came in. I waited at least a month and then called the body shop back. I was told, that they weren't sure if the piece had come in, but would check and let me know. Still no call back. I called again in another month and was told they would call the dealership to see if they had it...Still no return call. After several more months went by, I took the car to a different body shop, just out of curiosity. They looked at it and said they could just put some new snaps on! Really?! 15 minutes and $30 bucks later I was good to go! I called to complain to the original estimator and wanted to pass my concerns/ complaints on to the manager. Instead of getting on the phone with me to explain/ apologize, he told the estimator to tell me and I quote: "We apologize for the miscommunication but stand by our decision to quote you for a whole new molding piece, and that the snaps are a specialty piece that would be hard to get and then take a chance that the molding might not hold and or maybe was already damaged". Shouldn't you have at least given ME that option? $30 vs. $620 (at the time I didn't know if the dealership would cover it). I'm obviously upset by, not only the lack of communication, but very much by the very questionable business ethics. I'll let you make your own call based on my experience. Buyer beware! A final FYI, in case the body shop manager reads this review. I wasn't going to post this negative review, had he just got on the phone with me so that I could know my concerns were heard. The fact that he wouldn't even speak with me directly, but instead had his assistant pass on the info, told me all I needed to know. One last piece of important info on this business I just noticed. Some of their best reviews are by their (actual) employees?! Seem strange to anyone?

Jim Cross

★★★★★

7 months ago

Very fast and professional when getting my body repair estimate. Explained everything and answered all of my questions! Great job ladies!!👍

Dawn Vannorsdall

★★★★★

8 months ago

We always buy our vehicles here, love the prices, and the car or trucks always look like new. The customer service is also amazing.

Jared Hail

★★★★★

a year ago

They took in my 2017 jaguar f-type. Only had a week turn around and that was even over Christmas break. They even cleaned off my wheels. Got my car back way better than I dropped it off. They fixed the damage that was part of a hit and run. Thankful for this level of customer service.

Angela Carter

★★★★★

5 months ago

I always support local. White Allen, for all services, is top notch. I would recommend to everyone I know.

Chanda Anania

★★★★★

a year ago

Just bought a car from there yesterday. They were really nice, and the process was as fast as it could have been. Very smart, efficient, and respectful. I would recommend this place. Colin Burns helped us and he was wonderful.

Sarah Walter

★★★★★

a year ago

While my insurance company was an absolute nightmare to deal with, White Allen was a dream. Kim kept me up to date on all of my insurance company's feet dragging and they made sure my car was spiffy and like new when I got it back. Hopefully I won't ever need to go back, but if anyone I know needs work on their car, I'm sending them here.

Laurel Cisler

★★★★★

10 months ago

Had my Honda Passport detailed there today, they did an excellent job. My Weathertech floor mat on the driver's side was super grungy - it looks brand new! They also found a pair of not cheap sunglasses I thought I had lost...so thanks for that too!