Google Reviews
Renee Wright
★★★★★
3 weeks ago
The shop has great customer service. I needed my hood painted in order to get the PPF wrap done. Once painted and brought home I noticed some streaks on it when in the sun. I wanted to be sure this was fixed quickly as I had already had my appt and down payment on the wrap being completed. Williams was able to get the car in the next day to fix the paint issue as well as allow me to use his personal truck for the day in order for me to not have to purchase an additional rental. They fixed it quickly and explained with black paint that can happen. Thank you for the great service Williams and staff. 😊
Maxine Benitez
★★★★★
9 months ago
This shop was recommended to me by my insurance company, Progressive. Williamson Collision Center made my unfortunate event very manageable by providing clear communication and expectations, timely response, and timely delivery. I appreciate everyone who assisted with getting my vehicle repaired. My car looks great. When I saw it I was extremely happy and satisfied with their impeccable work. I would have never known it if I didn’t see it for myself that two weeks ago my whole front end was ripped off. Thank you so much from your satisfaction customer. Added before and after photos.
Polanco
★★★★
☆
4 months ago
Dear Williams Collision Leadership, I’m writing to share feedback from my recent experience at your shop. While the customer service team was consistently friendly and professional, I encountered several issues that I believe reflect gaps in quality control and management follow-through. After picking up my vehicle, I had to return because there were still rough paint areas that needed to be sanded and polished. Although I was assured by the shop supervisor that I would be kept informed, nearly two weeks passed with no updates, and I had to call twice myself to verify that parts were in stock and my vehicle could be completed. During one of my visits, I waited several hours on-site. When I asked for a cup of coffee, I was initially told none was available, but another employee—who was very kind—immediately offered to make a fresh cup. Small moments like this show the potential your team has when supported by strong internal processes. While waiting, I also observed a few quality oversights affecting other customers: polishing compound left on a vehicle, a seat belt that had not been reattached, and a car key handed to the wrong customer. These incidents reinforced my concern that the shop’s management systems may need more structure and consistency. I do want to acknowledge that the workshop technicians themselves were exceptionally attentive and went above and beyond in their efforts. My feedback is not about their dedication, but about the organizational practices that should support them. I hope this perspective is helpful. I’m confident that with stronger oversight and communication, the quality of work at Williams Collision can better match the professionalism of your frontline team.
Allison J
★★★★★
9 months ago
I was recommended this place by my progressive insurance! This place was super fantastic and was extremely flexible with all my needs. I unfortunately couldn’t pay my deductible all at once & they allowed me to split the payment into 2 payments. Car still had to stay at the shop as the bill wasn’t paid in full yet! Times are tough and I’m so glad they worked with me. My car got hit by a pig and they did fabulous work! 10/10. The front desk girl is so friendly too. Great place to take your car if it needs fixed!
Nat Cannibal
★★★★★
7 months ago
From getting greeted by the kitties, and picking up my car, they did an amazing job. They even cleaned my car, super amazed with this great job ! I know a lot of people have trust issues when it comes to body work on there car. Honestly it was the best decision to go with williams collision center. I would like to add that my insurance geico recommended them.
Terrance Judd
★★★★★
a year ago
Exceptional Service and Repair at Williams Collision Center I recently had the unfortunate experience of needing body work done on my Suburban, but I couldn't be happier with the service I received at Williams Collision Center in Winter Haven. From the moment I arrived, I was impressed with Darlenes professionalism and organization. She immediately assessed the damage and kept me informed throughout the entire repair process. Excellent Communication and Updates One of the things that sets Williams Collision Center apart is their commitment to communication. They consistently provided updates on the status of my repairs, which gave me peace of mind knowing what was happening and when I could expect my vehicle back. They were true to their word and delivered my Suburban exactly when they promised. High-Quality Repairs and Customer Satisfaction Not only was the communication excellent, but the quality of the repairs was outstanding. My Suburban looks like new again, and I'm extremely satisfied with the workmanship. Highly Recommended: If you find yourself in need of auto body repair, I highly recommend Williams Collision Center. Their professionalism, communication, and commitment to customer satisfaction are unmatched. They made a stressful situation much easier, and I wouldn't hesitate to use their services again. Williams Collision Center is located at 1077 Snively Ave, Winter Haven, FL 33880.
Norma Martinez
★★★★★
2 months ago
Was sent here by the insurance after my truck was rear ended. Everyone was really nice, they even took me to the rental car spot. They kept me informed at all times. My truck was done in a timely manner. It was a smooth process.
Gwen Drobinski
★★★★★
a month ago
Wonderful place. Amanda helped me with everything. Insurance, rental car, any questions I had she was so happy to find the answer for me. The work was beautiful and couldn't tell anything was damaged. I recommend Williams Collison 100%
Jane Sasinek
★★★★★
2 months ago
I was rear ended by a distracted driver. My car is my treasure since it was the last thing my late husband got for me before he passed away. Williams Collision Center did an amazing job and you can't even tell there was any damage! they kept me up to date and I even received it back nice and clean, inside and out! They were very good at explaining the repairs to me and I received it back right on time! I highly recommend!
Ray Starrett
★★★★★
3 months ago
The where very helpful and did an amazing job in a very timely manner. There customers service was done well and answered all my questions gave me better than fair quotes on everything needed with options. When I picked up my car was not expecting the inside to be detailed cause the damages where on the outside but they really went above and beyond. Highly recommend
Gillian Joe Wolfe
★★★★★
3 months ago
So happy with the work on my Rav that was hit from behind and needed work done. It was done quicker than anticipated and it looks wonderful - good as new! Added bonus was the clean up inside the car too that gave it a brand new car feel. Highly recommend Williams Collision Center!
Cinthya Torres
★★★★★
4 months ago
These guys are honestly the best. From getting my car looking new again, to even detailing it! Everyone is super friendly and helpful! They all did a great job fixing my car & making it look its best! Recommend them! You guys get a 12/10!! Thank you all!
John Harrison
★★★★★
3 months ago
If I could give them more than 5 star rating I would in a heartbeat. I got in car wreck on 11/11 (not my fault) and other drivers insurance paid for the repairs. I am extremely grateful and happy with the results, for the past couple of weeks I was stressing due to being uncertain if my car was going to be totaled. It is the last gift from my father. So I am very thankful and beyond the moon with their services and also how nice and sincere the people are! Would totally recommend them!! Again I cannot thank you all enough!
Scott Casey
★
☆☆☆☆
9 months ago
My Daughter's brand new 2025 Malibu was in for repair after being hit in a parking lot. When she picked it up the repairs looked ok but she later noticed all of the glass was scratched (windshield, side windows, and rear window), to the point on the windshield that it makes driving at night difficult. After contacting them we have been told there is no way it could of happened in their shop. The car was less than 3 months old and had not even been through a car wash yet. I believe someone wiped the sanding dust off of the windows with a rag and caused the scratches. I was told that that would not cause the scratches and was also told that they were working on the back of the car and the windshield wouldn't have had enough dust on it to cause the scratches even if they did wipe it off. I'm not saying this a common problem with this business but there is no other explanation for the scratches and they should take some responsibility for it. My daughter will now probably have to make her own claim with her insurance to have all of the glass and tinting replaced on her brand new car.
Wayne Williams
★★★★★
4 months ago
Exceptional Service & Flawless Repair Work! I brought my 2018 Volkswagen Atlas to Williams Collision Center after a front-end accident, and I couldn’t be more impressed. From the moment I walked in, their team treated me with professionalism, honesty, and genuine care. They explained the repair process clearly, kept me updated throughout, and delivered the vehicle ahead of schedule. When I picked it up, I was blown away — the front end looked factory-new. The paint match was perfect, the bodywork was seamless, and they even cleaned the vehicle inside and out. You’d never know it had been damaged. Williams Collision Center doesn’t just fix cars — they restore confidence. Their craftsmanship, communication, and customer service are top-notch. If you’re looking for a shop that treats your vehicle like their own, this is the place. Highly recommend!
Amber Snyder
★★★★★
4 months ago
This body shop top of the line they took really good care of not only my car but me did exactly what they said they would in timing with how long it would take to fix. Then above and beyond. My husband drives this car back and forth to Tampa not the cleanest, but they cleaned it out before they returned it to me. My car look fantastic. I am only going to this body shop from now on. They set the standard bar high here.
Victoria Morales
★★★★★
a year ago
I was very surprised and happy when I picked my car up because it was detailed and the tires looked brand new. Luis even gave me bottle of the product that they put on the tires, thank you! They also fixed up back bumper so wonderfully and my car looks better now than when I brought it in. Thank you 🙏🏽 ☺️
Jamie Lynas
★★★★★
11 months ago
The people at Williams are fantastic. I’ve used them through insurance and independently and they do super high quality work quickly and at very competitive rates. Thank you again!
Jessica Vazquez
★★★★★
3 months ago
Five star experience. I had 2 oil leaks, and 2 front axles broken. I’m a single mom so driving is essential to take my child to and from school, cheer practice amongst so much more. They worked on my car and repaired it so quickly and did an excellent job! I have been recommending the shop to all family and friends since. Thank you!
Adrian Santiago Tate
★★★★★
3 months ago
I'm SO GLAD Progressive sent me to Williams Collision Center. The quality of the repair was phenomenal. When my Mustang got hit, I felt like it would never be the same again, but now that they fixed it I feel the same as I did before when it was new. There's no sign it was ever hit! They went above and beyond to make me happy with the repair. But it was not just the repair, it was the whole experience that was phenomenal. From the first phone call through every interaction with everyone on the team (Amanda, Kendra, Luis, Will, to name the ones I remember) I felt as good as I possibly could after being in an accident. Thank you all for the great work - I'll be back here for all my future body work!
