Wimmer Tire & Service Center

Kate Downs

★★★★★

7 years ago

These guys took my car in and gave it a quick turn around for a really good price. I was using my bike to commute and then got a busted tires on my bike, and they stayed late until I was able to fix my bike and come pick my car up! Very kind and helpful folks. Quick service at good prices. Highly recommend!

Isaiah Leyes

★☆☆☆☆

3 years ago

Nice people but they don't know anything past a tire and oil change. They ruined my BMW 328i, got it back from a tire repair + alignment, and the handling is completely ruined. Can't even go above 60 on a highway without the car wobbling all over the lane or loosing traction. They refused to believe anything was wrong with it after I brought it back the next day and then wanted to argue with me about it... now I get to pay for repairs twice in a row. Would not recommend for anything other than an oil change.

Tim Gearheart

★★★★★

4 years ago

Been to this location 5 times after Salem closed for tires rotations and state inspections. Mark and David are great and so is their service. I got a great deal on my tires and every time I leave David is always sure to tell me how much they appreciate my business. I appreciate Wimmer tire as well

Mike Munsey

★★☆☆☆

3 years ago

I suggest you request a written quote when dealing with Wimmer's on more extensive service needs. I seldom leave reviews but felt my experience might help others. I was verbally quoted "$500" to replace a set of front brakes on our performance SUV. We were verbally quoted that rate on three separate occasions (7/22/22, 10/6, 10/10). We dropped off the vehicle on October 10th, the brakes were installed, and were met with the call conveying "it's ready". Upon asking how much the final amount was, it was then conveyed as costing $1500. This amount was 3x the initial quote and conveyed nonchalantly, like this was okay and the norm. No call was made in real-time to ensure we were okay with that 3x increase and they just proceeded with the job. I'm giving two stars vs. one here, as they made it right by re-installing the old parts so that I could take it to our other local garage where they happily completed the job for under $800 the next day. Through this experience, they lost a customer who valued their convenient location and had prior positive experiences.

JackStone

★★★☆☆

a year ago

Bring cash. Technicians polite; however... agreeing to 30 minutes of labor at $75 was saddled with a 6% shop-imposed penalty - a 3% credit/debit card fee (notice posted at the register) and a $2 "environmental fee".

R. O.

★★★★★

4 years ago

Just moved to Roanoke. Car transporter said one of my tires went flat. Stopped in to set tire repair appointment but they took me right in, no waiting. Did repair at very reasonable price. Came back for state inspection and had them install front license plate bracket. Friendly and straight forward. Asked about any additional needed service and was told nothing else was needed, no attempt to sell more. Will be my new repair shop!

Tiffany Gu

★★☆☆☆

Edited 2 years ago

I took my BMW in to get inspected, not sure if it was the owner or not but he gave me a ride home and picked me up when my car was ready. That is why I went back for tires. Great Customer Service! I’m updating my review today 6/1/23. I should have known not to take my car there after I took my bmw in for one bulb change and they tried to charge me more than BMW and another shop, so the owner knocked the price down. Well I just got a Cadillac and had a flat tire and thought I’ll try them again but for one tire it was higher than anywhere I checked around afterwards. I found the exact same tire $130 cheaper. So no I’m not happy with them anymore.

Unicorn Yoga

★★★★★

4 years ago

I can't recommend them enough. Incredibly honest and reliable. A few times I thought I may need some things done but they told me I didn't. (Example- someone told me I had a rear lightbulb out- they found that I didn't) Once I had to replace my catalytic converter and it took a couple of days, I was sure the bill would be huge, but they charged me book. It is so nice when you can trust a place.

David Ryan

★★★★★

2 years ago

Had a blow out on 81 heading home and limped into Wimmer's on my donut tire. Fantastic experience. Told them my story....they didn't have my tire and the owner drove to Salem to pick it up from another shop. Honest, straightforward and kind. Had an awesome experience. Sometimes bad experiences can turn into a nice memory. Thank you.

David Henderson

★★★★★

4 years ago

It is extremely rare that I take the time to do a review. I have been doing business with Wimmer since 1986. Over this time period I have consistently received good service and product at a fair price. When I have needed special service (such as when I discovered that I needed a brake job on a Saturday morning before leaving on a long trip), they accommodated me and got the job done and allowed me to hit the road within 2 hours. The only reason that I have been a customer for over 35 years is that I have been valued as a customer and they have earned my trust. If you go somewhere cheaper you will save pennies, but it will cost you dollars.

Jason Starnes

★★★★★

4 years ago

Big fan of this place. The staff I interacted with was friendly and honest, and the building was very clean. Overall a well run business. I had a nail in a tire, so I took it to a local tire franchise that's walking distance from my work. They said it couldn't be patched and the only solution was a new tire. Seemed patchable to me (hole was not on the side of the tire), so I took it to Wimmer and they were able to repair it. Wish I could remember the guy's name at the front desk - he was great. I'll definitely be going back.

Sienna Turecamo

★★★★★

a year ago

Wimmer Tire and Service center is wonderful. I have struggled finding a shop I trust (Including local dealerships) and have had a terrible time finding a place for my BMW. Wimmer Tire and Service center operates with integrity, value and they completely gave me peace of mind about my vehicle. I highly recommend them!!

Alicia Ice

★★★★★

6 months ago

Been in business many years, quick and honest service. 3 generations now using Wimmer!

JH

★☆☆☆☆

2 years ago

Second time going to Wimmer Tire. Was originally recommended by one of my colleagues. They have excellent customer service! My first visit with them we loved their service. Yesterday, I took my new truck to have All Terrain tires put on. The truck is brand new with barely any miles and flawless. When I got home, there was a gash in the rim that is clearly from prying the tire off. Sad that they didn't speak up and say anything and hope I wouldn't see it. They've lost my trust.

K. Webb

★☆☆☆☆

Edited a year ago

Response to owner: Don't tell an untruth Mark. I came to DROP (not wait) my car off for oil change, tire rotation and inspection. Never heard of a person to oversleep to drop their car off and leave for the day. Long time customer despite rude owner. Final straw was I was told to drop car off for service. Wife followed me & drove 15 miles to do so. The owner came out screaming for me to leave because he had too many cars. After spending over thousands of $s there I’ve had enough of his rudeness and evidently so have several of his employees. Also notice how sarcastic his responses are to reviews. Always the customer’s fault. Bye.

j williams

★★★★★

a month ago

I had an emergency situation and they took care of me fast and were reasonably priced. Thanks!

Bo BLACK

★☆☆☆☆

Edited 5 months ago

I had a terrible experience at Wimmer Tires & Service Center. The labor charges were outrageous compared to the actual work done, and I felt completely taken advantage of. On top of that, the staff was unhelpful when I asked for clarification on the bill. Instead of explaining things clearly, they brushed me off and acted like I should just accept the overcharge. The quality of service was equally disappointing. The repair did not fix the issue I came in for, and I ended up having to pay even more elsewhere to actually resolve the problem. It feels like they care more about squeezing money out of customers than doing honest, reliable work. I would not recommend this place to anyone. If you want fair pricing, transparency, and trustworthy service, look elsewhere. You didn’t fix the main problem I asked you to address. I also never requested the extra work you did on my car. Because of this, I had to call another professional to actually fix the issue, which cost me more money. I need this resolved