About Business
Residents of Santa Rosa, CA, Santa Rosa have long trusted Zappelli's Auto Body for their expert Car Repair needs. Whether you need assistance with Auto body shop or general Car Repair support, they are well-equipped to help. They are well-regarded for their quality of work, maintaining a 4.3/5 rating with 72 reviews. Throughout Santa Rosa, and particularly in Santa Rosa, CA, Zappelli's Auto Body is recognized for upholding the highest standards of the Car Repair industry. Don't hesitate to contact Zappelli's Auto Body for any Car Repair inquiries or to schedule a visit to their Santa Rosa, CA facility.
Google Reviews
Jose Promis
★★★★★
a month ago
I was very concerned looking where to take my car for fixing its front bumper. Due to previous experiences I knew that body shops could be awfully expensive. Then someone recommended Zapelli's Auto Body to me. This recommendation has been the best gift I have ever received. Zapelli's is a family owned business. They not only did a superb job in my car. They also understood I needed the car soon and took less than three hours to fix the bumper, their estimate was realistic and honest and on top of this it was a pleasure to deal with the manager and the rest of the staff. At Zapelli's the staff not only know their job. they are also very friendly and make you feel that they never take advantage of you. I recommend Zappelli's with no reservations whatsoever.
Lucem
★
☆☆☆☆
Edited 4 months ago
Edit: to the management at this auto body service center, today you should be feeling, especially embarrassed, as it’s been noted that it was a faulty light that you put into my car and you knew it and the actual photos that were sent to the other auto body that actually fixed it and actually addressed it Confirm your photos of a damaged product that you still insist was my fault for disengaging. I don’t know how blatantly more disingenuous you can be, you offer no apology and you take no accountability; it is confirmed, and I could upload the images and the actual printing that would detail your failure that risked my life. Perhaps you can consider an apology that is heartfelt, taking into consideration how badly you gaslit me, an autistic adult, and consider reviewing your response now. Read all the reviews, do not trust this autobody shop. They will mess up your car and then try to hold you responsible for their failure. Especially when it’s an accident in the other person at fault and their insurance company is paying for it, they’ll take great advantage in those instances. I had to have a front end fixed they fixed it visually, like another Sad client found out, but inside they mess with everything and it doesn’t work and I’ve had to bring it back twice! This time they’re trying to establish it. It’s my fault or that I did something wrong instead of their own negligence and careless work, and they went so far as to try to infantilize me as an autistic adult. These people are rude, unprofessional, and I swear to God at the end of this I will make sure that they are met with the Better Business Bureau.
amy davis
★★★★★
4 months ago
They are the very best ! Truly wonderfull people ! Personable, and professional ! I only go here and I have been doing business with them for more than 30 year's. I consider them friend's and they do a great job ! Everytime ! This is the place you can trust ! And you will be happy you did ! Amy
Janett Martinez
★★★★★
8 months ago
I had a fantastic experience with Zapelli’s Auto Body & Collision. They took excellent care of my car, and I was satisfied with every step of the process. From start to finish, Brooke and Samantha were incredibly helpful, professional, and easy to communicate with. My car was ready the day it was promised, if not earlier. The entire team was efficient and clearly committed to doing quality work. I highly recommend them to anyone needing auto body or collision repairs!
Laurie Jacobson
★★★★★
a month ago
Love this shop. We have taken all our cars here for decades. Great staff and great work.
Stefanie Oleary
★★★★★
9 months ago
I was recently hit when I was stopped at a red light. Not the best situation. I brought my car to zapellis because they are local and family owned. They did an amazing grey job. My car was returned complete and clean. No problems. Do not let insurance dictate where you take your car! Have it fixed locally by a family owned business
Lisa Steele
★★★★★
7 months ago
Brooke at Zappelli's cares about customer service and puts the customer first. She wants to make sure that every customer has a great experience and a wonderful looking car. I highly recommend working with Brooke.
Lynn Goldberg
★★★★★
6 months ago
Zappelli's worked seamlessly with Allstate to quickly repair our Accord's fender bender damage. The friendly staff even delivered it home!
liz wilburn
★★★★★
a year ago
Zappelli's provides exceptional service! The entire process was remarkably convenient and straightforward. They were transparent about the repairs and the estimated timeframe, ensuring I was well-informed every step of the way. They handled communications directly with the insurance and rental car companies which streamlined the process immensely. Their use of a user-friendly text system for updates and cost breakdowns added an extra layer of convenience. Moreover, the team at Zappelli's exudes warmth and professionalism, making it a truly pleasant experience. I wholeheartedly recommend this outstanding family-owned business!
Janice Kern
★★★★★
a month ago
My car looked great . Great customer service
James Larson
★★★★★
2 years ago
Had a real small fender bender leaving Tips a few weeks ago, and needed to get a new rear bumper. Zappellis is the nearest auto body shop to my home, so they were an immediate first choice. Despite being chosen for convenience, they quickly became my go-to recommendation for friends and neighbors, as the staff are super helpful and friendly. They coordinated my rental car while they worked on the fender, provided immediate updates when the local dealership couldn’t be bothered to actually deliver a part when they said they would, and returned my vehicle in pristine condition (I turned it in with a mess of clutter inside, they vacuumed and cleaned the interior!!?!). Gotta say, I’d prefer to not need repair work, but if I need it in the future, at least I know where to go to get it done right the first time.
Alejandro Mota
★★★★★
4 years ago
They fixed my bumper after someone had hit my parked car while they were trying to park themselves. It left a dent and some scrapes/scratches. In just two days, they were able to get everything fixed and looking brand new! They have excellent service, good communication and overall their quality of work is top notch. I recommend anyone to get their cars worked on with them.
Ray Wells
★★★★★
Edited 7 months ago
Our hybrid needed a couple of bodywork fixes and we were very pleased with the level of service and courtesy we received. My wife commented that the car looked new when returned.
trina grady
★★★★★
4 years ago
In a time when service is waning, dealing with the people at Zappellis was a refreshing experience. They were pleasant, professional, honest, helpful, and got the job done quickly and efficiently. They are also a locally owned family business which is an added bonus. Grateful my insurance directed me to them.
William Escher
★★★★★
5 years ago
I had hit a deer on Highway 12 a week after buying a new car and took it here. The staff is so extremely friendly and communicative. They worked with my insurance company seamlessly and always had a status for me when I called or checked online. Picked up my car yesterday and they go the extra mile! It looks better than when I picked it up from the dealership! You don't have to think twice about whether or not this is the place to go!
J W
★★★★★
9 months ago
Hailey was great. Honest and thorough during this experience. Truthfully not sure what it would have been like without Hailey!!!
Jake Nelson
★
☆☆☆☆
3 years ago
WORST AUTO BODY SHOP, TOTALLY UNPROFESSIONAL: I am looking at purchasing a vehicle and doing my due diligence on it. The vehicle was repaired here. First the manager told me they would not speak with me because I am not the owner. I had the owner send me the estimate and called them back to discuss it. I told them I had gotten the estimate and was verbally accosted for trying to ask questions regarding the work. I would avoid this shop at all costs!
Samantha Donohue
★★★★★
8 months ago
Working with Zappelli's took the stress out of a stressful process. They were fast and did outstanding work.
ryan andress
★
☆☆☆☆
9 years ago
This place is terrible. I've had nothing but issues since taking my car there after an accident. They fixed it visually, but the systems they messed with like my backup sensors and even the emissions system are now screwed up. They refuse to take any responsibility for their actions. The insurance company now has to get involved again. Already been with a rental for nearly a month. All of this and they pretend like it's my fault somehow. I was rear ended and just want to register my car. Don't trust them with your vehicle. Not worth the risk!!!
Nathan
★★★★★
a year ago
Was my first wreck, and they made it so easy for me to get the work done I needed. Patient and thorough. My cars bumper snd light look brand spanking new.
