Zeigler Nissan Gurnee Service Center

judy tan

★☆☆☆☆

5 years ago

They charge you more than what is expected, false add. Add said, free tire rotation with every oil change. But they charge you with the tire rotation anyway, service manager is very argumentative with no logic. This dealer will try to get your hard earned money.

Megan O'Connor

★★★★★

5 years ago

We brought our Nissan Juke into the dealership in Gurnee a few days ago to be repaired. The same noise started acting up again but we are far away from home. We spoke to Kurt in the service department I have never heard someone so kind with such care, manners, and professionalism from a human being. In a stressful situation it makes a big difference. Thank you Kurt for being so polite and genuinely caring about our problem. Highly satisfied with Nissan dealership and their workers

เด็กชายณัฐกิตติ์ ดีสุข

★★★★★

3 years ago

Great auto repair experience! They always provide honest and reliable service for our vehicles. He goes the extra mile to accommodate our needs. We will continue to utilize his services!

Talmadge Hargreaves 111

★★★★★

2 years ago

They fix my 2015 Nissan rogue I had a factory recall on it and they took good care of me I will give them a 10-star rating there was so much damage done to the Nissan parts they fix it with no problem cuz I had a good warranty I highly recommend this car company they have sold me on their cars and I will be a loyal customer

Esmeralda Diaz

★☆☆☆☆

5 years ago

Very DISAPPOINTED with my experience. Vehicle was listed with a $7200 discount online. I called to verify this the was price, to try to have a hassle free experience. Drove over an hour and a half to find out their online inventory is "priced aggressively" according to a manager when I questioned it. The discount listed was essentially going to be wiped out with the "required packages" I would have to buy. I decided to take my business elsewhere, glad I did!

Serena Sessoms

★☆☆☆☆

4 years ago

Bought a 2021 Rouge from Zeigler of Gurnee and the car had nothing but problems. Brought the car in for numerous service visits to try and determine what was going on with the car. Each time the car was brought in I was brushed off like I was making things up or that these were not valid concerns. Day after we brought the car home the display screens in the car wouldn't turn on, then the front collision sensor would just shut off for no reason, then we started having acceleration issues, then one day the car wouldn't even start and had to be towed in. Had the car towed in and a break sensor part replaced and was told the car was good to go. Drove the car home and within that 45 minute drive home the ABS lights came on and warnings displayed to put the car in park immediately. Had the car towed back for the final time. Conversations with the Service Advisor assigned to my car and conversations with the Service Director were more than unpleasant and very unprofessional. I was told one thing by the advisor and another by the director. Product knowledgeability is not there and it showed. I was told that my safety concerns with the car are not a problem and that I should basically get over it and that is something hard to do when I am putting my children in this car. When I expressed by frustration on how I was being spoken to because I was a female I was given a snarky comment back of “well I don’t know if you know but it is 2021 and we don’t do that here”. I was also told that since we do have another Nissan that was purchased at another dealership 5 years ago that I should just take my business and problems to them. The attitude and frustration displayed by these individuals in my opinion were not appropriate and situations were not handled in the correct way. After talking with others that I know who have had to deal with this service department I see that my interaction was not uncommon for this location.

Melissa P

★★★★★

7 months ago

Thanks for the service including the small detail of removing some very old glue from the windshield.

Armando Alexander

★☆☆☆☆

4 years ago

Service center was a waste of time. I called in the morning to make sure they had time to service my vehicle which they said they could fit me in. I brought it in at 9:30 and the rep Tim told me that they would get to my car as soon as possible. After leaving my car there I did not receive any type of call or text. I decided to call them an hour before they had closed and after being put on hold for 5 minutes I once again spoke to Tim. He had informed me that the tech had already left and that I should leave the car for tomorrow. Unfortunately not everyone has the luxury to leave there only vehicle at a repair shop so I had to rush to pick up my car before they had closed. Very disappointed guys , I will not coming back.

Kathy A.

★★★★★

a year ago

Very good Nissan dealer for service. Service personnel are courteous and informative. My Murano was serviced very efficiently. Written description by technician was very detailed. Recommend.

Carissa Bolton

★★★★★

2 years ago

Luis Luis Luis is the man ! Top notch customer service friendly dependable . He goes over and beyond to make sure you are getting the best deal! If your looking for a new ride or even a used one go see Luis he doesn’t disappoint !

Tiffany Jackson

★★★★★

2 years ago

I have leased three cars with this dealership and I must say my experience with Jimmy Palmisano has been my favorite. Thanks to Jimmy’s help and product knowledge, I was able to get the car I wanted and at a great deal. I was only at the dealership for 3 hours which may have been shorter if him and my dad didn’t spend half of the time reminiscing on how things were “back in their day” lol. That just goes to show that Jimmy was a lot of fun and easy to work with. If you’re looking for a great conversationalist and a phenomenal salesman, go see Jimmy!!

Rachel T

★☆☆☆☆

4 months ago

DO NOT WASTE YOUR TIME AT THIS DEALERSHIP UNLESS YOU GREATLY ENJOY DISAPPOINTMENT AND FRUSTRATION

Karen Figura

★★★★★

7 months ago

This dealership is always friendly and easy to work with. I trust them 100%

mary lou boston

★★★★★

6 months ago

My son is who took my SUV in for service sssso since he did not say any thing bad I will give you five stars.

John Szajna

★☆☆☆☆

9 months ago

Throughout the visit, the service representative advised multiple issues with using the new service system including the inability to get the system to correctly advise the cost of the service. Then, I was subjected to multiple delays in getting the part from the warehouse. I brought my car in on Tuesday and did not get it back until Saturday morning. While I was told that the problem was with the warehouse, this does not absolve the dealership from getting the problem fixed as I have no access to warehouse operations. I would not recommend this dealership for service until they have multiple issues fixed.

Diana Acevedo

★★★☆☆

7 months ago

Very disappointed have been bringing my car there since I bought it this is the third time something just doesn’t sound right with what they are doing or saying. They said my wipers checked out ok I had to tell them that was not right I knew for a fact the rubber had fallen off then he said do you want us to change it lights also they said all checked ok and no I had to tell them that one of my fog lights was out sounds to me they are not even checking anything

James Evers

★☆☆☆☆

6 months ago

Went there for an oil change, 2 hours later I had to ask the my truck was. Turns out the last I was there, they stripped the bolts for the ruv shield and couldn't get them off. Rather than telling me, I am looking in the shop with the guys just staring at my truck up on the lift... Probably would have been there 3-4 hours if I hadn't gone to ask. Won't be going back