About Business
Residents of Dayton, OH, Dayton have long trusted AAA Downtown Dayton Tire and Auto Service for their expert Car Repair needs. Whether you need assistance with Tire shop, Auto repair shop, Brake shop or general Car Repair support, they are well-equipped to help. They are well-regarded for their quality of work, maintaining a 4.1/5 rating with 191 reviews. Throughout Dayton, and particularly in Dayton, OH, AAA Downtown Dayton Tire and Auto Service is recognized for upholding the highest standards of the Car Repair industry. Don't hesitate to contact AAA Downtown Dayton Tire and Auto Service for any Car Repair inquiries or to schedule a visit to their Dayton, OH facility.
Google Reviews
Imani Spratling
★
☆☆☆☆
2 years ago
I drove my vehicle to this location, not knowing there was a free tow and diagnostic bundle. I was then charged a diagnostic fee because I drove it in, instead of towing the vehicle. I asked to speak with the manager Bradley because If I knew about the deal I would have just got the car towed in for free with my membership. Now I am being charged $156 because I drove my vehicle to the shop. I have filed a complaint with AAA member services. This is ridiculous. Would not recommend.
mariya jade
★
☆☆☆☆
10 months ago
They take their precious time working on vehicles my car has been w them for 2 weeks now and to make it worse my car was robbed while in their care. All of my valuable things were taken from my trunk . Prop from the area can just walk through the parking lot and access whatever they want . I could’ve taken my car somewhere else and gotten it back in 2 days with all my stuff still there . This is ridiculous and I usually don’t even waste my time to speak badly on reviews but I’m never coming back here
Jessica Evalyn Valle
★★
☆☆☆
Edited 7 months ago
I came here because it was convenient as it was close to my work. Scheduled an oil change for 11am. Long story short, at 3:45pm I showed up and my car was not ready. (I was told it would be done by 12:30pm) There was no communication about a delay. I was lied to and told that my car was not far from being done when I arrived at 3:45pm. I sat in the lobby for 2 HOURS and waited until 5:45pm. And top it off, a friend showed up as a walk-in at 3pm and his car was done before mine. So if you want to be treated like an idiot and sit in a lobby for hours while being lied to about the status of your car, check this place out.
Hudson Penrod
★★
☆☆☆
a year ago
Only have 1 diagnostic person and cant look at a vehicle for a minimum of a week. Instead of calling to let people know as they schedule they just let you show up & tell you there…… workers are nice & polite.
Jimmy Lee Thurman
★★★★★
2 years ago
I have reviewed AAA Downtown Dayton before but I want to emphasize the honest and excellent automotive service you'll get here - no extra fees or surprises. Andrew is nice and friendly he is the best service writer ever. He explains everything well. Besides the exceptionally awesome customer service, it is knowing that the mechanics will also check my vehicle to ensure it is in excellent driving condition. I appreciate them all.
Zachery Clark
★★★★★
3 years ago
Andrew is awesome. This shop has always taken excellent care of me, because they treat the cars that come in like their own. Andrew gave me solid advice on how to sort out my vehicle's issues, and did not take extra money from me when he could have because it wouldn't have made sense from his perspective. A trustworthy shop can be hard to find, so I'm glad I can take my car here and not have to worry about being taken for a ride.
Emma Grace Johnson
★★★★★
2 years ago
Andrew is the best! While I was waiting, I overheard his care for other customers. He took the time to explain everything and was so kind to each and every person. He is an amazing employee and should be recognized for this. Also he definitely deserves a raise!
Adam
★★★★★
a year ago
Andrew was great. He went above and beyond to accommodate my family when we picked up a screw in our tire. Very professional and quick service. Thank you Andrew!
Beyla Portlock
★★★★★
a year ago
This was my 3rd time with this location and its been so pleasant I had to leave a review. Quick estimate, clear communication regarding issues and pricing. Andrew went above and beyond making sure everything was addressed. Won't go anywhere else anymore.
1 chic geek
★★★★★
3 years ago
I've been coming here for over a decade. I feel like I always get good, honest service. I've never left feeling as if I had been cheated. They never seem to mind stopping and putting air in my tires when they are low. I've only had one bad experience, many years ago with an employee who no longer works there (different name & ownership then). I would definitely recommend them.
Kerri A Ebright (KittyBelle103108)
★★★★★
4 years ago
The staff was incredibly friendly, honest throughout the replacement of both a failed alternator AND battery. Confirmed the cost before doing any work, and there were no surprise fees. Complimentary and helpful, took great care of my baby.
A Bustamante
★★★
☆☆
4 years ago
They seem very nice but their price for tires are high end price wise. I originally called them because they sell the same brand tire that I needed replaced when I got a flat, now b/c I drive a AWD, I've been told I should have all 4 replaced. And it's not even offering me the tire brand I originally wanted. I'll have to do some estimate shopping before I go back.
shelton moses
★
☆☆☆☆
2 years ago
I had my car towed to the shop on a Wednesday evening. My serpentine belt broke. I called on that Thursday and was told that they would get to it on Friday or Monday. I called on Monday twice and each call was a twenty minute wait. When I did get through on the phone the same manager that I spoke with on Thursday didn't seem to know what car I was talking about. I called back in the afternoon and didn't get an answer. Bottom line poor communication between the customers and the shop.
Yani Doyle
★
☆☆☆☆
Edited a year ago
I am writing to express my extreme disappointment and frustration with the recent experience I had with your service department. I have been a loyal and satisfied customer of your company for a considerable time, but the events surrounding my recent visit have left me deeply concerned and dissatisfied. On Tuesday, May 23rd, 2023, I brought my vehicle to your service center for a general inspection due to the engine symbol being illuminated on my dashboard. When I arrived, I inquired whether you could accommodate me on that day, and I was assured that you could. However, the series of events that unfolded thereafter has left me questioning the quality of service and the security measures in place at your facility. To summarize the timeline of events: May 23rd: I dropped off my car for a general inspection and was informed that there were two cars ahead of mine. Later that day, I was told that they would not be able to inspect my vehicle until the following day. I decided to leave the car overnight. May 24th: When I checked the next day, I was informed that two cars were still ahead of mine. This process continued for subsequent days as well. Monday, May 29th: After not hearing from your service center, I called to inquire about the status of my vehicle. I was told that two cars were still in line ahead of mine. Tuesday, May 30th: I contacted your service center again, and finally, my car was fixed. It turned out that there was a nail in one of the tires. I was relieved to hear that the issue was resolved. However, upon picking up my vehicle, I was appalled to find that it was left unlocked on your parking lot. The interior was in disarray, with tissue paper strewn across the seats, my winter gloves scattered around, and my prescription glasses, valued at $1500, were missing. I immediately contacted your service center to report the situation, hoping for swift action and resolution. I called the police to investigate but DPD said there were no cameras there so - CASE CLOSED. Unfortunately, despite my attempts to communicate the gravity of the situation, there has been no response or action taken by your team as of April 16, 2024. This lack of accountability and customer service has left me deeply concerned and upset. The security of my vehicle and personal belongings should be of utmost importance when entrusted to your care. Please cancel my membership!
Hector Escobar
★★★★
☆
9 years ago
I was glad when this place occupied the space of the former Gallagher Tire (Goodyear) building. I have been pleased with their service since they have been opened. They offer special rates for AAA customers and I have found their service to be fast, honest, and true to their word. My only hope is that offer Saturday service hours, if only for oil and tire changes. Keep up the good work!
Mister E
★★★★★
9 months ago
Andrew and the team at this location offer a level of service rarely seen these days. 5/5 stars, highly recommended.
C. J.
★★★★★
4 years ago
Kudos to AAA! I woke up early to take a trip out of town to find one of my tires was low. While airing it up I saw a nail in the middle of the tread. I drove to AAA on east Third and waited for them to open up. 7:30 is very early and was appreciated. They didn't have a 'tire tech' available yet, but one of the guys in the office took it upon himself to fix it for me so I could get back on the road. He came back with bad news, the nail I saw wasn't actually causing the leak, I had a break at the top of the sidewall. I feel like some places would've just plugged the nail I saw and then sent me on my way to be in trouble later. Well regrettably I had to replace the tire. I've always been taught to replace tires in pairs, but with the great price they gave me I was able to replace all 4 with tires they had in stock! I was very happy to still be able to get out of town within a couple hours of my planned time. Thanks Daryl and John you turned a nightmare into a dream. p.s. The ride was a lot better on the new tires :D.
TL R
★★★★★
8 years ago
Excellent service. Very fair pricing. If they're backed up, you might have to wait, so take some reading. Patient explanations. Honored AAA battery warranty without hassle.
Tee Minor
★
☆☆☆☆
6 years ago
I'm not sure if it's just me. I recently joined AAA and tow drivers have been exceptional in providing me service however, I have the complete opposite experience at the downtown Dayton auto service. Staff are short with me, ignore me and are very dismissive when I try to request service. I started to wonder if it was me so I had someone else take my car and they received better treatment. It really sucks because I work downtown and have heard great reviews from others.
Christopher Kassner
★
☆☆☆☆
4 years ago
Went to go get an oil change, left with a check engine light on... the service rep I was dealing with said "it was on when we brought it in" which is 100% false. Told me they couldn't do anything about it. Absolute scam and incredibly rude when I tried to explain that they had this information wrong on their end. My family owns a car dealership and I'd any of the service reps treated their customer that way they'd be fired. Unbelievably unprofessional.
