AAA Downtown Dayton Tire and Auto Service

C. J.

★★★★★

4 years ago

Kudos to AAA! I woke up early to take a trip out of town to find one of my tires was low. While airing it up I saw a nail in the middle of the tread. I drove to AAA on east Third and waited for them to open up. 7:30 is very early and was appreciated. They didn't have a 'tire tech' available yet, but one of the guys in the office took it upon himself to fix it for me so I could get back on the road. He came back with bad news, the nail I saw wasn't actually causing the leak, I had a break at the top of the sidewall. I feel like some places would've just plugged the nail I saw and then sent me on my way to be in trouble later. Well regrettably I had to replace the tire. I've always been taught to replace tires in pairs, but with the great price they gave me I was able to replace all 4 with tires they had in stock! I was very happy to still be able to get out of town within a couple hours of my planned time. Thanks Daryl and John you turned a nightmare into a dream. p.s. The ride was a lot better on the new tires :D.

Mister E

★★★★★

9 months ago

Andrew and the team at this location offer a level of service rarely seen these days. 5/5 stars, highly recommended.

Hector Escobar

★★★★☆

9 years ago

I was glad when this place occupied the space of the former Gallagher Tire (Goodyear) building. I have been pleased with their service since they have been opened. They offer special rates for AAA customers and I have found their service to be fast, honest, and true to their word. My only hope is that offer Saturday service hours, if only for oil and tire changes. Keep up the good work!

Yani Doyle

★☆☆☆☆

Edited a year ago

I am writing to express my extreme disappointment and frustration with the recent experience I had with your service department. I have been a loyal and satisfied customer of your company for a considerable time, but the events surrounding my recent visit have left me deeply concerned and dissatisfied. On Tuesday, May 23rd, 2023, I brought my vehicle to your service center for a general inspection due to the engine symbol being illuminated on my dashboard. When I arrived, I inquired whether you could accommodate me on that day, and I was assured that you could. However, the series of events that unfolded thereafter has left me questioning the quality of service and the security measures in place at your facility. To summarize the timeline of events: May 23rd: I dropped off my car for a general inspection and was informed that there were two cars ahead of mine. Later that day, I was told that they would not be able to inspect my vehicle until the following day. I decided to leave the car overnight. May 24th: When I checked the next day, I was informed that two cars were still ahead of mine. This process continued for subsequent days as well. Monday, May 29th: After not hearing from your service center, I called to inquire about the status of my vehicle. I was told that two cars were still in line ahead of mine. Tuesday, May 30th: I contacted your service center again, and finally, my car was fixed. It turned out that there was a nail in one of the tires. I was relieved to hear that the issue was resolved. However, upon picking up my vehicle, I was appalled to find that it was left unlocked on your parking lot. The interior was in disarray, with tissue paper strewn across the seats, my winter gloves scattered around, and my prescription glasses, valued at $1500, were missing. I immediately contacted your service center to report the situation, hoping for swift action and resolution. I called the police to investigate but DPD said there were no cameras there so - CASE CLOSED. Unfortunately, despite my attempts to communicate the gravity of the situation, there has been no response or action taken by your team as of April 16, 2024. This lack of accountability and customer service has left me deeply concerned and upset. The security of my vehicle and personal belongings should be of utmost importance when entrusted to your care. Please cancel my membership!

shelton moses

★☆☆☆☆

2 years ago

I had my car towed to the shop on a Wednesday evening. My serpentine belt broke. I called on that Thursday and was told that they would get to it on Friday or Monday. I called on Monday twice and each call was a twenty minute wait. When I did get through on the phone the same manager that I spoke with on Thursday didn't seem to know what car I was talking about. I called back in the afternoon and didn't get an answer. Bottom line poor communication between the customers and the shop.

A Bustamante

★★★☆☆

4 years ago

They seem very nice but their price for tires are high end price wise. I originally called them because they sell the same brand tire that I needed replaced when I got a flat, now b/c I drive a AWD, I've been told I should have all 4 replaced. And it's not even offering me the tire brand I originally wanted. I'll have to do some estimate shopping before I go back.

Kerri A Ebright (KittyBelle103108)

★★★★★

4 years ago

The staff was incredibly friendly, honest throughout the replacement of both a failed alternator AND battery. Confirmed the cost before doing any work, and there were no surprise fees. Complimentary and helpful, took great care of my baby.

1 chic geek

★★★★★

3 years ago

I've been coming here for over a decade. I feel like I always get good, honest service. I've never left feeling as if I had been cheated. They never seem to mind stopping and putting air in my tires when they are low. I've only had one bad experience, many years ago with an employee who no longer works there (different name & ownership then). I would definitely recommend them.

Beyla Portlock

★★★★★

a year ago

This was my 3rd time with this location and its been so pleasant I had to leave a review. Quick estimate, clear communication regarding issues and pricing. Andrew went above and beyond making sure everything was addressed. Won't go anywhere else anymore.

Adam

★★★★★

a year ago

Andrew was great. He went above and beyond to accommodate my family when we picked up a screw in our tire. Very professional and quick service. Thank you Andrew!

Emma Grace Johnson

★★★★★

2 years ago

Andrew is the best! While I was waiting, I overheard his care for other customers. He took the time to explain everything and was so kind to each and every person. He is an amazing employee and should be recognized for this. Also he definitely deserves a raise!

Zachery Clark

★★★★★

3 years ago

Andrew is awesome. This shop has always taken excellent care of me, because they treat the cars that come in like their own. Andrew gave me solid advice on how to sort out my vehicle's issues, and did not take extra money from me when he could have because it wouldn't have made sense from his perspective. A trustworthy shop can be hard to find, so I'm glad I can take my car here and not have to worry about being taken for a ride.

Jimmy Lee Thurman

★★★★★

2 years ago

I have reviewed AAA Downtown Dayton before but I want to emphasize the honest and excellent automotive service you'll get here - no extra fees or surprises. Andrew is nice and friendly he is the best service writer ever. He explains everything well. Besides the exceptionally awesome customer service, it is knowing that the mechanics will also check my vehicle to ensure it is in excellent driving condition. I appreciate them all.

Hudson Penrod

★★☆☆☆

a year ago

Only have 1 diagnostic person and cant look at a vehicle for a minimum of a week. Instead of calling to let people know as they schedule they just let you show up & tell you there…… workers are nice & polite.

Jessica Evalyn Valle

★★☆☆☆

Edited 7 months ago

I came here because it was convenient as it was close to my work. Scheduled an oil change for 11am. Long story short, at 3:45pm I showed up and my car was not ready. (I was told it would be done by 12:30pm) There was no communication about a delay. I was lied to and told that my car was not far from being done when I arrived at 3:45pm. I sat in the lobby for 2 HOURS and waited until 5:45pm. And top it off, a friend showed up as a walk-in at 3pm and his car was done before mine. So if you want to be treated like an idiot and sit in a lobby for hours while being lied to about the status of your car, check this place out.

mariya jade

★☆☆☆☆

10 months ago

They take their precious time working on vehicles my car has been w them for 2 weeks now and to make it worse my car was robbed while in their care. All of my valuable things were taken from my trunk . Prop from the area can just walk through the parking lot and access whatever they want . I could’ve taken my car somewhere else and gotten it back in 2 days with all my stuff still there . This is ridiculous and I usually don’t even waste my time to speak badly on reviews but I’m never coming back here

Imani Spratling

★☆☆☆☆

2 years ago

I drove my vehicle to this location, not knowing there was a free tow and diagnostic bundle. I was then charged a diagnostic fee because I drove it in, instead of towing the vehicle. I asked to speak with the manager Bradley because If I knew about the deal I would have just got the car towed in for free with my membership. Now I am being charged $156 because I drove my vehicle to the shop. I have filed a complaint with AAA member services. This is ridiculous. Would not recommend.