AAsaferide Windshield Repair

Phillip D

★★★★★

4 years ago

Hi, After experiencing my first broken window, I was a bit flustered on how to get this fixed quickly. Being it on a holiday weekend, I was worried on how long this would take to get fixed. Most places didn't have the item in stock and/or had appointments 2 weeks out! Thank goodness for Dallas' team. After finding them on google, I contact Dallas. Dallas was able to find the glass within a dayand get a mobile technician to come to my residence to replace the broken glass the following day. It was faster, cheaper than going through the dealer and they did it in less than 30 minutes! Dallas was very patient answering all my questions and his crew was very friendly. I would recommend.

Kevin Lee

★☆☆☆☆

Edited a year ago

I contacted AA Saferide Windshield Repair to get my windshield fully replaced. They were able to help me and a team was sent out same day, and they replaced my windshield. However, there was some strange stuff going on making me unsure if this business actually provides legitimate services. When I called AA Saferide and spoke to Dallas, he gave me a quote of $490. I also had to pay a deposit of $95. However, I noticed something strange. The team/truck that came to me was from "Auto Glass Warehouse" in San Rafael, and the remaining $395 went to them, rather than AAsaferide. I'm pretty sure that all Dallas did was make a phone call to Auto Glass Warehouse on my behalf and charge me $95 for that. I could have just done that myself. EDIT: Dallas reached out to directly and explained that outsourcing jobs to shops they work closely with is very common to complete heavy workloads. While I can see how that can be true, I think I could have saved myself some money by reaching out to those shops directly rather than using AAsaferide as a middle-man. EDIT 2: The glass they used was not compatible with my car's lane keeping assist sensor, even though they verbally assured me that it was. As a result, my lane keeping assist feature no longer works. I set up an appointment for them to take another look and they never showed up. Updating my review from 3-stars to 1-star.

Todd Taylor

★★★★★

4 months ago

Very responsive. High quality installation. OEM parts. Great work. Thanks.

Kelsey Park

★★★★★

a year ago

This team helped us out so much! They were on time, got our glass in quick within 24 hours & has good reasonable prices! I will always call them if I ever get another window that is smashed. 100% recommend them!

Zak Khogyani

★☆☆☆☆

9 months ago

I had my window replaced by this business a week ago, and to date, I’m unable to get a receipt for the $490 I paid out of pocket for my insurance company. They keep giving me different excuses, requesting more information, and so on, but they never issue a simple receipt for the money I paid. I strongly advise against doing business with this company.

Helen Han Vo

★☆☆☆☆

5 months ago

Was initially told they’d come between 9am-12pm. Then, was told 9am-11am. He came at 1pm. He came late and the repair left a prominent residue on top of the glass. I literally regret this service.

Sandy S. Glassberg

★★★★★

Edited a year ago

My car got broken into late last night, and luckily Dallas picked up the phone and got me scheduled for a morning glass replacement. (I called or texted 3 other places I found on Google, and Dallas was the only one who responded.) He was kind and efficient, and his quote was cheaper than I expected! The technician, Jose of Auto Glass Warehouse (seems like AA Saferide outsources, which I don't mind, as long as the job is done as promised and the price was fair!), arrived as promised the next morning, and he replaced the window and vacuumed up the broken glass in about an hour. Jose was also friendly and efficient. An unpleasant situation was basically resolved in about 12 hours. Thanks, Dallas and Jose! EDIT: I called Dallas back about a month after the break-in to request paperwork to submit to my insurance company. He was so prompt to provide it, and very courteous. Thank you again, Dallas, for being so helpful during a really bad situation!

Charles Frye II

★★★★★

8 months ago

EXCELLENT SERVICE!! Would have had my vehicle glass repaired within 24 hrs if not for a holiday weekend! DALLAS provide timely answers and help with the repair of my Cadillac Escalade!!! 10 out of 10 HIGHLY RECOMMEND!!!!

Maria

★★★★★

3 years ago

The triangle side mirror was broken into in my Tesla. The technician came the same day and the repair took less than 30 min. I highly recommend this service. It’s a little pricey, but definitely cheaper than Tesla. Thanks for the service.

Yes Indeed

★★★★★

7 months ago

Working with Dallas was a breeze. A very stressful moment was made simplified And even better was the competitive rate. If I ever have auto glass needs again, I’m definitely calling this place.

Amaris Coleman

★★★★★

11 months ago

I would like to sincerely thank Dallas and Jose for their efficient work. My jeep passenger window was smashed in the evening. I found this business online that same evening and they got right to work with scheduling. Dallas coordinated the schedule and Jose was at my home the next morning. In less than 24 hours I was able to get the old window remains removed, glass cleaned, and a new window while I was in the comfort of my home. The price was reasonable as well ($295) especially since they come to your home. I highly recommend!

Kiana Parham

★★★★★

4 years ago

I called at 11pm on a Friday night and spoke with Dallas, who was so helpful and professional. Enrique and his partner showed up at my job the next morning and had the window replaced and all the glass vacuumed with in 20min! I was so impressed! Everyone i worked with was prompt, professional and kind! I absolutely recommend 100%

Haoran Shi

★★★★★

a month ago

Dallas helped me to repair the windshield. Great Mobile Service, just need to wait at home. Really quick process.

Marisa Brown

★★★★★

3 years ago

I appreciate the customer service! I was upset after my window was broken while working out at the gym. They assessed the type of window that was right for my Jeep and ordered it the next morning. I was able to get my window fixed while dealing with my busy schedule at work. Looks brand new!! The tech was quick and professional. They did a really amazing job! Thank you so much for making a bad situation into something good!!! I will definitely recommend these guys!

Mniska Lamb

★★☆☆☆

8 months ago

Dallas was super nice and I do appreciate promptly being added to calendar. However I was supposed to be first up with a 9am to 10am window which got bumped to an arrival of Jose at 1pm. He did an ok job but added some scratches to my brand new van( see pics ) and left quite a bit of broken glass. Professional feedback: send me a text with the agreed upon price and time window for service. Be on time (or within the window) and if you’re going to be late, communicate that. If felt sketchy sending a deposit to Venmo and then getting charged 10$ extra bucks at install (for taxes?). After getting blipped and robbed it’d be helpful for the installer to explain why he needs my key fob instead of just having me unlock the car for him. Again, overall I’m appreciative but based on the above mentioned, I likely wouldn’t recommend AAsaferide Windshield Repair and that’s why I gave it 2 stars. Hope the business can take the feedback and grow because I really get the feeling Dallas is trying to build a professional business.

Avril Liang

★★★★★

4 months ago

I called Dallas about a quote to get my window replaced after a break in on a Sunday late afternoon, and he was able to get me an appointment to get the technician out to me by the following morning. Communication was good, service was good. I would recommend them to anyone who needs auto glass repair/replacement.

Barbara Lopez

★★★★★

4 months ago

Dallas helped me in the time of need, even came to my job to help with my cracked windshield. Affordable price too! He smiled the whole time, fantastic customer service! I appreciate every bit of the service. I'm going to recommend to family and friends. Thanks Dallas