Action Automotive

Victoria Doty

★★★★★

9 months ago

New to the area with a foreign car I was naturally anxious about having work done on my Mini. However, after calling around I was impressed with the way they addressed my concerns. They gave me a reasonable quote after taking in the car, and there were no surprises. Drop off and pick up were easy, and the communication was the best I’ve ever had. The work appears to be done well — no concerns about the quality whatsoever. I’ll definitely use them again (though hopefully I won’t need them for awhile).

Richard Swinehart

★★★★☆

Edited 6 months ago

My car has been having intermittent issues with starting, when I first dropped it off they said that it was starting up just fine for them and charged me $128, they offered to hold my car and keep trying and said future diagnosis would be 50% off, they had my car for two weeks, then they wanted to charged me another $160 for the second diagnosis and said it was the fuel pump, I was then told over the phone that the discount only applies if I get the work done there, after some back and forth I offered to send screen shots showing I wasn't told I had to get the work done there in order to get the discount and they did honor the 50% off and only charged me $80, to replace the fuel pump was $500-$600, my mechanic did the work and replaced the fuel pump for $375 but my issues with intermittent start ups are still happening. So I spent $208 for the diagnostics, $375 for replacing the fuel pump, went two weeks without a car, and replacing the part they said was the issue didn't solve the issue. The employees have been nice and professional, they did get me an Uber/Lyft home when I dropped my car off. I am currently waiting for a member of their team to reach back out to me and will update as things move forward, I will post pictures as well. Update: they called me back the next day and were willing to refund the diagnosis plus the cost of the fuel pump replacement, I did only ask for a refund for the diagnostics, it is any older car(2001) so I chalked the replacement up to preventative maintenance that I would have needed to have done sooner or later, because of this it also didn't feel fair for them to pay for the replacement part, even though they were willing to. again the staff was very nice and professional. My review went from 1 star to 4 stars because of the customer service, I do wish the problem was resolved but I am happy with where we landed and I feel that everything felt more then fair.

Lyric Wren

★★★★★

3 months ago

I have had a couple services done by Action Automotive over the years, recently my brakes. They got me in quickly, finished the work same day & gave me a good rate.

David Jones

★★★★★

5 months ago

The team at Action Auto Motive are very well trained and most off all they are truly honest, Very informative on the services they are performing, ASE certified. I would recommend their service on most any Vehicle you may have.

Zach

★★★★★

7 months ago

Genuinely the best experience I’ve had with an auto body shop. They diagnosed and fixed my car issue first try, and the price was very reasonable. They even payed for my uber forth and back, which really surprised me. Just incredible service. They even cleaned the bird crap off my car window for free. I would 100% recommend them to anyone with any car issue. They have my business for as long as I’m Eugene.

Langsor Mithraea

★★★★★

9 months ago

They treated me and my 2000 Miata the way anyone would hope going to a new mechanic for the first time. Ben treated me great and the technician treated my car great. What also reassured me is that mine was one of three Miatas there that day. I probably overthink things, but how do you choose a mechanic when you don't have a personal reference for one? After a year of procrastinating I finally ended up choosing a place with a lot of really good reviews and crossed my fingers. They did a thorough job sizing everything up and even though I went in ready to pay for new brake pads and rotors they gave me an honest appraisal and crossed that off my list. I'm very happy and will be back to have them do the rest of the list of things I want done to my car. Thank you, Action Automotive!

Megan Elensky

★★★★★

3 months ago

They were able to get me in quickly and beat out another shop's price. Plus the customer service on work on my car was fantastic! Will definitely be back and send all my friends there! 😁

Dennis Rosa

★★★★★

2 months ago

Call them last minute and they were able to fit me in. They were able to fix my daughter’s mini Cooper and actually found a couple of problems. Prices were super reasonable compared to other shops in the area. I would gladly do business with them again.

Maddie A

★★★★★

4 months ago

I brought in my Sorento for normal maintenance and tire rotation. They were quick, efficient and well priced. They were very nice to us when we had questions and were scheduling our appointment and we will be coming back for regular maintenance. Thank you!

Michele Larsen

★★★★★

a month ago

I have an older Benz and each time I need minor or major work done they are always professional. They get me scheduled quick and communicate through the entire process. Very honorable place.

Andrew Pachon

★★★★★

Edited a year ago

As you can read below, Action Auto has taken stellar care of both my 1993 Ford Bronco (Dolly), and my 1999 Ford F350 4x4 Dually (Big Bertha). I’ve had several vehicles cared for by Action Auto and the time came to have the gents at Action Auto take care of Pandora (1968 Dodge Charger R/T). I trust these guys emphatically and it pleased me to have a friend take his F150 over to them on my recommendation for repairs. They fixed his truck and got him back on the road quickly and now he is a loyal customer Thank you for being honest ppl who do great work. In my best Schwarzenegger impersonation - “I will be back!!!” Thank you for fixing my Charger and its electrical woes. The time has come that I needed to introduce "Big Bertha" ( F350 Dually) to the crew at Action Auto. Been experiencing some intermittent starting issues and called and got an appointment slot the next day (your results may vary) and realized that I was lucky. Action Auto has taken amazing care of my Bronco and F350 and I have ZERO reservations taking my vehicles or referring my friends to them. Update May 6, 2024: my Dually needed new rotors and pads on the front end. I called Action Auto and they got me in and did the work perfectly and had me back in my Dually by early afternoon. I love how reliable they are. It’s nice to not have any worries about where I should take my vehicles for repairs.

Ann Moore

★★★★★

2 months ago

I returned to Eugene after many years of living in Denver and I had purchased a new Honda CR-V hybrid that needed maintenance. This was the best experience I’ve ever had anywhere as they provided care for my car and for me. They called an Uber driver to get me back and forth and my car is no longer indicating that it needs to be serviced ! What a deal !

Carol Ray

★★★★★

2 months ago

The Action Team was very helpful with helping me analyze the rough idle and rear brakes on my car. They got me in qickly and provided Uber rides back & forth to the shop. They gave me a competitive quote for the repairs. I recommend Action Automative for your "Go To" auto repairs.

Lauren Thurlow

★☆☆☆☆

3 months ago

Pretty sure this place scammed me. Brought my truck in over the summer due to an engine misfire and they found a faulty fuel injector, so I paid for the replacement and labor. The misfire stopped happening but the engine still wasn’t running right. It had a rough idle and hesitant startup. I was busy traveling and didn’t have a chance to get it addressed until recently. I trusted my gut and took it to a different shop this time. They found damage to seals and gaskets that was allowing air to leak into the engine, and told me that there were no new fuel injectors - only the originals. Action Automotive took my hard earned money and turned it into more problems. Opened up the engine and didn’t replace the seals that would usually be replaced during that job. Charged me for a new fuel injector that was apparently not even installed. I didn’t have a good feeling about their shop when I was there, the new shop I went to was so much better. It’s a lesson for me I guess. Action Automotive might have lower prices, but can cost you more in the long run, beware.

Trevor Nally

★★★★★

a month ago

An honest shop! I had my tires rotated at a shop that was out of town and they told me I needed to brakes asap. I decided to wait until I got back to Eugene. I went to Action Automotive and they told me my brakes still had plenty of life left on them. I had an oil change and transmission fluid change and it was a great experience.

Sue Jassman

★★★★★

3 months ago

I am new to Eugene and had to find a new mechanic. I was so pleasantly surprised to find that Action Auto had so many great reviews, which of course lead me to them. The staff is very courteous, professional and did a great job on my car at a very fair price. Not only that, but they actually followed and contacted me up a few days later to make sure everything was good. I am definitely will be going back to them with any future needs.

Lynn Wiles

★★★★★

a month ago

Action Automotive and Johnny have been so wonderful to us. They are competent, professional, thorough and always friendly and helpful. Johnny was a great advocate for us with our car warranty company. He was steadfast. I cannot recommend Action Auto more highly! We will be return customers again and again.