Advance Auto Parts

Shawn Flaten

★★★★★

2 years ago

I would like to say a big thanks to Sean and Markus, these gentleman go beyond good customer service! They are so helpful. Sean has especially went out of his way to help me understand my car better and how to use products from their store correctly and effectively. I have always shopped at Advanced, O'Reillys and AutoZone regularly until now. Now I always check to see if Sean is working when I need to buy something, and if he is, that's where my search ends. It's hard to believe that Advanced on Grand used to be my last choice, but that was before, back when it was always some unhelpful lazy guy who just sat in the corner picking his nose or God only knows whatever he was doing:/. Anyways thanks Advanced for finally getting some good faces representing your Grand Ave. store. It is very nice as I only live a couple blocks away:) Respectfully and honestly reviewed Shawn Flaten (Happy Customer #1:)

Krista Lee

★★★★★

3 years ago

Customer service experience was 5 stars today . They replaced my wiper blade and they nice gentleman I believe his name was Sean also cleared the snow / huge ice junk off the top of my car that I was unable to reach . Thank you for going out of your way to help me !

Kristi Worcester

★★★★★

2 years ago

My battery was awful. Lots of corrosion and leaking fluid. I pulled in at 545pm stressed and wondering how I was going to go out of town tomorrow morning. Immediately Tristen offered to help. He tested my battery and clearly it was not working. Tristen removed the messy bad battery, cleaned up the housing and connections, and placed the new battery. then offered to check my alternator and starter to be sure everything was functioning. I was on my way 45 mins later. I can’t thank you enough, Tristen was wonderful, most importantly he didn’t make me feel stupid for not knowing anything about my car. Lol. I will be back.

Ken Jordan

★★☆☆☆

6 years ago

Extremely disappointing service today. Stood at checkout with item for ten minutes while while worker was helping another customer with concerns. That is understandable BUT the dissatisfaction started when his coworker Nate was called out to assist with my transaction. Nate strolls out without even looking at me and decides to answer the phone instead. Needless to say, I set my item on the counter and left. Didn't seem to bother Nate. 🤷‍♂️

Ringo Kienitz

★★★★★

3 years ago

Both gentlemen went above and beyond yesterday. They replaced my battery, but also had an honest conversation with me about the state of my vehicle. They were so helpful and I will beva returning customer

Eric Brock

★★★★☆

3 years ago

Only been there twice, so not someone who knows them well. First time, I threw a belt on my way to work, and quick pulled in to grab the belt. Very helpful guy helped me look (under the hood) to figure out which belt. Unfortunately, was wrong belt, but he was helpful, tried.

Sara Jewell

★☆☆☆☆

5 years ago

There is a staff member at this store who gave us false information about the return policy, however the store on central entrance was amazing at helping us correct the problem. The store on Grand Ave also, on a different occasion, told us they could not change a battery because they were closing soon, when they had over half and hour until close. We also went up to the central entrance store for that and they put the new battery in no problem. I do NOT recommend the store on Grand Ave. Awful.

Nick Cotton

★★★★★

3 years ago

Gotta hand it to these guys. I reserved a hub assembly the day before and got to the store and someone had sold it. The GM was there and made it right and bent over backwards to make it right. Good customer service, and that’s hard to find. This is why I never go to Oreilly’s in Duluth anymore.

Lisa Hennessey

★★★★★

7 years ago

The gentleman who helped us was amazing. He had the tools, knowledge, and patience to show us how to change our brake light. He looked up the bulb we needed and we were able to avoid a trip to the mechanic. Now we feel confident that we can do it ourselves next time.

Angela Flint

★★★★★

2 years ago

👍 💯 🤩 OUTSTANDING customer SERVICE for my visit there on Feb 22, 2024. A magazine article should be written nationally about their exceptional service in Duluth, MN, USA. Way to go and THANK YOU Advance Auto Parts.

Jeff Fellner

★☆☆☆☆

5 years ago

One guy was very frustrated using a computer and said he selected my online order incorrectly. He had to let his coworker look at it. His coworker had 4 customers in line. His coworker looked at the receipt and said it was good. I had to wait 15 minutes (4 customers jumped in front) for nothing because the original worker was incompetent with a computer. Customer service 0 stars.

Cory Martin

★★★★★

3 years ago

Recently visited this store and they were great. Not only did I have an excellent conversation in general with the employee but he was also very helpful with tips for my car that had nothing to do with the parts I was purchasing. It's that "above and beyond" courtesy that I really appreciated about my visit. Would highly recommend this location 👍🏻

Jeff Heskin

★★☆☆☆

3 years ago

Store hours listed on Google and the Advance Auto website are wrong! They close at 4:00 on the days they are open. I ordered my parts online expecting to pick them up by 6:00 (per my order confirmation!)! But got there and they now close at 4pm. There were two other customers there too that were upset the store hours are incorrect! I ended up going back the next morning and they still hadn’t pulled my parts! Service is friendly but poor. I get that businesses are having staffing issues but failure to update your business hours online is just POOR management and/or purposely misleading. Then I completed their customer service survey about this issue and they haven’t responded nor even updated their store hours listed online. I probably will still get parts here sometimes (because they actually tend to have them) but I will no longer rely on them as my go-to automotive supply place.

Andrew

★☆☆☆☆

a year ago

Margie is the rudest person in customer service I have ever encountered. I just wanted to get some help and she was extremely short with me and disrespectful. This is no way to treat customers. I will not be coming back as long as she is there.

Allan Bekkala

★☆☆☆☆

a year ago

The lady working here on Saturday, July 13 was extremely rude. Very unwilling to help beyond looking at her computer and saying that the brake caliper mounting bracket bolt I was looking up online wouldn't fit. She could have at least have gotten the bolt to show me. It's a bolt - as long as it's the right length and thread, it doesn't matter what her system says. I will never return. At least O'Reilly Auto Parts in Superior put in some effort to help me out. They found a bolt that was for a completely different vehicle, but it was the right grade, thread, and almost the right length. It was a great temporary solution until I was able to get the right one off Amazon.

Jeff Rypka

★☆☆☆☆

a year ago

Person behind the desk made no effort whatsoever with trying to charge merchandise to the company credit card. Didn’t care enough to even look up whether we had an account with them. Would not manually enter the card details. Ended up buying what was needed at a competitor two blocks away with no issues.

Matt K

★★☆☆☆

a year ago

The place is having a "going out of business" sale and I can see why. Although I don't like being hard sold into products or up sold, the BARE MINIMUM I'd ask for is for kind workers. Not only are they non welcoming, they're flat out disrespectful and rude. That said, I'd visit this store for a good laugh just for how OVER THE TOP rude the workers are. It almost seems purposeful.