Firestone Complete Auto Care

Denny Pettifer

★★★★★

5 months ago

Had a flat tire on our boat trailer. The crew at Firestone got out new tires mounted and had us back on the road super fast. Very happy with the prices and service. Thank you Firestone.

Adam Nehotte

★★★★★

7 months ago

They were extremely helpful when I got a flat tire while visiting Duluth. They were quick to respond and communicative the whole time. In particular, Jay went above and beyond to make sure we were able to get the repairs needed and was even able to find a specialty sized tire to ensure the repairs could be done as quickly as possible.

brittany dunn

★★★★★

5 months ago

Jay, at Firestone is my GO-TO guy for any repairs I need. You can really tell he cares about his customers, and goes above and beyond to explain any details, or any issues that are seen. The mechanics are great with their quality inspections, and the guys at the front do a really good job at keeping you informed. If i am in need of an oil change, tires, or any repair, my first call is Firestone!!

Avalon Thomas

★★★★★

a month ago

Scott was awesome! Super professional but could tell he was a nice, genuine human! Efficient, friendly and affordable service!

Nathan Tanui

★★★★★

2 months ago

I stop to ask for appointment for wheel alignment and the guy at the front desk checked me in, my car is getting worked on, no appointment needed. super friendly people. I recommend Firestone

Andrew Bartus

★★★★★

5 months ago

I had a flat tire on the north shore and Jay was very helpful fitting me in to get it patched on my way back to the Twin Cities. They let my dog hang out while we waited. They have superior service!

Danielle Fischer

★★★★★

a month ago

Duluth Firestone saved the day! As I was leaving town to head back home, I found a screw in my tire. It was the weekend, it was late in the afternoon on a Sunday. Firestone came to my rescue, they were able to make the repair and get me back on the road in no time at all. I am so very grateful!

Kristina B

★★★★☆

7 months ago

I’ve bought my last two sets of tires here and I have them do most of my maintenance. Overall, I’ve been satisfied. The employees are pleasant. Prices are comparable to similar places, but probably not the cheapest you could find. Sometimes the diagnosis/information provided doesn’t make sense, so it’s important to ask questions and have them take a second look if needed. I wish scheduling online worked properly-every time I’ve scheduled online I’ve received a call to reschedule, so I now just call to schedule appointments.

Erin Van Koevering

★★★★★

4 months ago

Tim and Jay restored my faith in humanity and made a customer for life. As a younger woman, I am always skeptical of going anywhere to get my car fixed. They made me feel at ease and also went above and beyond helping me with my situation. I got so lucky finding them and I appreciate their willingness to treat situations with kindness and compassion.

Matthew Osborn

★★☆☆☆

3 months ago

A few weeks ago, I brought my vehicle in to get an alignment after replacing my lower ball joints and CV axles. To my surprise when the vehicle was finished and I was handed the paperwork, the vehicles alignment specs were up to par before the alignment. They said they tried to make it a little better which according to the numbers on the paperwork all of the values either stayed the same or got worse (besides the passenger camber). I asked the employee what he was charging me for because in reality what did they actually do besides put it on the rack and get the numbers? They gave me a $30 discount and I still ended up paying $100 and some change. As I left the shop, I noticed that my steering wheel was crooked which was frustrating, but it is what it is. All the employees were nice and respectful but I wasn’t to happy with the services. That same day, I ended up completely blowing up the transmission in the vehicle, it’s a good thing I spent the money on the alignment…

Amy Anderson

★★★★★

4 months ago

My truck decided to act up when I was visiting Duluth, and I called (what felt like) every shop in town. I ended up speaking with Jay, and he was amazing!!! He arranged the tow truck for me, kept me updated on the status of my vehicle, and made it happen quickly, so I could get back home to Ely. He was so kind and helpful. I will definitely be going back to this Firestone location, when possible.

Megan

★★☆☆☆

3 months ago

I had gotten a “half shaft” replaced on my car in May. A seal from that repair went bad and transmission fluid started to leak, as diagnosed by another Duluth shop when my transmission started to have problems. Firestone has a 12 thousand miles and one year warranty on parts and service. So I took it in for them to look at and they found a whole bunch of other problems. They also don’t work on transmissions. So I didn’t get any work done and decided to get rid of it. Even though my car had problems, I can’t help but feel like it could have lasted a bit longer if it wasn’t for the leak and damage it caused to my transmission. I wouldn’t recommend going there to get a half shaft replaced based on my experience. They’ve fixed my cars over the decade I’ve lived in Duluth. It’s a convenient option, best for tires, brakes, oil changes. My most recent experience is a bummer. I don’t feel like they took any steps to make it right. Probably not bringing my new car there anytime soon sadly.

Becky Randall

★★★★★

5 months ago

Had fantastic first class service by Jay one of the managers. My son's car started acting wierd while vacationing in Duluth MN All of the dash board lights came on and it locked up and died. Got a referral to call this Firestone location and Jay handled everything for us. Thankyou thankyou for helping stranded toursists.

Sara Giem

★★★★★

3 months ago

Hands down amazing service! Arrived to Duluth on a 2 night vacation with a flat tire, weekend before Christmas. They were the only tire service in area that would take my vehicle. I had it towed on Sunday to Firestone. I spoke with an employee Tim to let him know of my situation, with hope they could fit my tire repair/plug&seal before my hotel check-out next day Monday. Tim guaranteed it would be done by Tuesday and made notes of my request to be done earlier then later. I was so very grateful to receive a call Monday morning by 8am from another team member Jay saying they saw the note and was able to repair my tire right away upon opening. Not only was the service affordable but their team was so accommodating and understanding. Best service! Thank you again and again. Merry Christmas Firestone Team!

Judith

★★★★★

2 months ago

I stopped by to get my battery changed and they were so busy I had to wait along time but they were super kind and are getting me in for my other issues this coming week. I'm happy with their treatment. They were very nice fitting me in when I didn't have appointment for my battery.

Joy Wood

★★★☆☆

2 months ago

I got $10 off my purchase to write this review. Obviously, writing a review in front of an associate makes people want to write a nice review, so take these with a grain of salt. I bought new tires and had them installed. The technician/front desk associate (a navy vet) helping me was nice and I have no complaints toward him. Overall, my experience at Firestone was ok. They were easy to schedule with by phone call (online scheduling doesn't work) and got the work done in 2 hours as promised. My complaint is that this place feels very corporate and profit driven, and next time I will chose a local tire shop instead. The waiting area was unpleasant, seats are pushed all the way together and there is a TV blaring unpleasant advertisements. Before you check out you have to click through a bunch of screens advertising a Firestone credit card and asking for donations. There is some sort of Firestone care guarantee that costs extra. The idea is that any Firestone in the country will patch a blown out tire. I was surprised that this costs extra, as patching a tire is pretty darn easy. I wasn't actually told how much it costs. I felt pressured to add services (wiper blades, serpentine belt, oil changes...) These services were described to me in great detail without clearly presenting how much they would cost. By the time an alignment was suggested (something that I should certainly get done) I decided I'd rather get it done somewhere local.

christopher De Anda

★★★★★

a month ago

I had a great experience getting my truck repaired. The team was professional, honest, and kept me informed through the whole process. They also helped work with my extended warranty so most of the repair was covered, which I truly appreciate. Special thanks to Jay for going above and beyond to help me out and make everything smooth and stress-free. Excellent customer service and quality work. Highly recommend! And I promise I’ll bring you guys coffee and pastries as soon as I recover from my surgery. Just give me 2 weeks and I’ll be able to drive.