Advance Auto Parts

Kevin McCann (fiziksboy)

★★★★★

2 years ago

Lost the driver's side wiper while on 301N in the middle of a heavy rain. Pulled into the Waldorf Advanced Auto. Gina B. not only helped me pick the right wiper, but then put it on in the rain. While testing, she noticed the other wiper also needed replacement; so, she did. All told about 15 minutes.

Richard Rogers

★☆☆☆☆

6 years ago

Second time coming to this location. Serious attitudes of 2 employees first time. Second time visiting, one of the same employees at this location. Same attitude, so I refused to check out with him. I wanted to get suspected bad battery test prior to my picking up my online order. First words out of his mouth "Oh its after 5 pm". So I immediately responded do I need to cancel my order and go elsewhere to spend my money?

Kim Owens

★★★★☆

Edited 7 years ago

Very helpful customer service. I needed a new battery installed in my vehicle and luckily I went to the right place. My dad and I would never have gotten the battery in or out of my SUV. I have also bought windshield wipers for my previous SUV and they put them on for me. I didnt know they would do such a thing. I plan on going back for more of my vehicle needs.

Jamal Mitchell

★★★★★

7 years ago

I went to purchase new headlight bulb for my car. The employees were very nice and knowledgeable. The guy I was talking to even told me which to buy and which to stay away from because the bulbs I was going to buy don't last. This was semi confirmed by my own experiences. Overall, they had more items on shelf than the one in Fort Washington.

Katie McCoy Batterberry

★★★★★

5 years ago

Great experience! I walked in to get air filters and maybe wiper blades, but I was unsure what sizes/type to purchase. Tony was extremely helpful, first looking up the sizes and then showing me the wiper blades. He offered suggestions/most often purchased, but left me alone to make my own decision (appreciated as I'm a slow decider). He then was kind enough to come outside and help put the wiper blades on (something I haven't done before). I felt respected and considered and I'm so thankful for the service. I'll definitely be back for my auto part needs!

Diamond Jones

★★★★★

3 years ago

Excellent service! Went in for new windshield wipers today! The young man let me know which size to get. I picked them out and he came out to my car to install them on my Nissan. I was out in less than 15 mins👌🏾Would highly recommend!

Michael Current

★★★★★

2 years ago

I recently purchased five batteries for my boat from the Waldorf Advance Auto Parts store. Jimmy and Angelo were extremely informative, courteous, and helpful. They even ensured that I received my retired military discount and pertinent battery specific rebates. This store is a true example of quality service.

chris scott

★★★★★

2 months ago

Fantastic customer service. Thank you.

John John

★☆☆☆☆

a year ago

They sold me brake pads without hardware and a sensor . Then tried to make it seem like I was lying because I wanted to return them and get my money back . Jimmy said I was lying he inspect all the boxes so isn’t returning it . When I called mark before I came he said it was fine. this is a horrible store with horrible customer service.

J Leebs

★★★★★

5 months ago

Very friendly and knowledgeable. Knew exactly what I needed, even when I didn't!

DaJefeKennel

★☆☆☆☆

6 months ago

They don’t answer the phone… and when they do you are left on hold… chose Advanced over Autozone solely off customer service. But this location, makes me think, I might as well choose Autozone smh

Taylor Hallagan

★★★★★

5 months ago

Came to check what prompted our vehicle’s Check Engine light. Xavier helped me and was kind, informative, and quick!

Rose

★☆☆☆☆

10 months ago

I walked into this establishment like I have in the past and I say that, because the older balding white man knew me. I am a Veteran and I inquired to my discount and before I inquired to the discount. I asked him did he remember me and he said yes, but he checks everytime. I than looked at him and said than the product can stay here. The customer service that I received was a joke! I do understand that there are other Advanced auto stores that are and will be closing there doors. The type of service that this individual provided needs and should be looked at! When a person that is a Veteran that status doesn't change. Do better sir!! I will No Longer walk into that establishment ever again!!!

Kathryn Young

★★★★★

3 months ago

Suddenly needed a battery and I have no idea what I needed. These folks were kind, patient, professional and changed my battery quickly. Definitely earned my repeat business.

Dantajuan Mason

★☆☆☆☆

a month ago

The customer service was so(nicesty)nice nasty . Helping someone must be a foreign language. I shouldn’t have to also explain why it’s important to help your customer so they come back again so disappointed . The guy was so rude. Hope that the service changes with the insight gave.

Lawrence Jerome Burrs Jr

★★★★★

a month ago

Online order did not work. Im so glad to have used the store installation service. Process was a little longer than I planned for but it wasn't the fault of the store. The car is an older merc 2002, and parts in the system are a little odd. So we needed a hybrid wiper that fit. It cost a little more, I added the $6 for 3 yr warranty because merc dealer probably would have changed me $100 to replace the wiper. That car only uses 1 wiper so I was very pleased with my repurchase and installation. Kudos to Advanced Auto and the young man who helped me!

Dj Cannon

★★★★★

a month ago

Jimmy has been nothing but superior when it comes to Customer service. His knowledge and passion in sharing his knowledge with the customer and going above and beyond to help and excell his customer needs is highly appreciated and Jimmy makes this advance auto parts my new home store.thank you jimmy for being a great guy and good person