Advance Auto Parts

Cat Pennington

★★★★★

4 years ago

Went in to have my mothers battery and alternator tested after having a dead battery. I was greeted immediately upon walking in. The gentleman came right out and tested everything and even gave some sound advice on something different he noted that she should get looked at! This location I was met with employees that were fast, knowledgeable and polite. Recommend!

Kathleen Clevenger

★★★★☆

a year ago

UPS could not deliver 2 boxes to me and I received notice they were dropped off at Advanced Auto Zone and I could pick my packages up there. The employees were pleasant and very helpful. Pick up of my UPS boxes was quick and painless.

Kristen

★★★★★

6 months ago

Felt bad for the one guy on the counter, but he was extremely helpful!

Jake Seifert

★★★★★

a year ago

Manager is very nice and was very helpful. She remembered my make, year and problem from the day before, and gave me a discount on a more expensive item when the cheaper one wasn’t in stock.

Jarmal Jackson

★☆☆☆☆

10 months ago

They don't enter in your info so if u lose a receipt u are screwed. No one explains the return policy. I would recommend oreilys or napa.

Todd Galloway

★★★★★

2 weeks ago

Very clean store and friendly staff

Patrick Ault

★★★★★

a year ago

Evan put a battery in the car for us on Friday. He didn't mind at all and really took his time with me. They put a battery in our other car last December. Price was good and friendly service. I won't go anywhere else.

Rebecca J

★★★★★

6 months ago

They have saved me so much money and they even help me put in what I need on my car. I love them.

Kat filf

★☆☆☆☆

11 months ago

Asked the counter lady 3 separate times for help finding an item. She pointed at an aisle without a work. I didn't find it in the aisle, she then insisted it was in the aisle and she would show me. She walked me to the aisle and then walked away without a word about the item. I asked if she could look it up to help me find a rain/smokers gaurd for my windows and she told me to "maybe just check the back wall?" I didn't find it on the back wall either and instead of having to beg for them to help me I left. Customer service just isn't a priority here if this is casually allowed.

James Michael

★☆☆☆☆

Edited 6 months ago

Rude customer service by the older guy. I was told you don't take back electronics that have been put of the car. He talked down to.me like I was an idiot for not knowing that. Customers should be told before purchasing something that it can't be returned once put on the vehicle. Keep in mind that was recommended by your people as a possible issue. I wouldn't be upset if I knew before buying. That's a buyer beware issue. It always takes super long to even get anything there. Don't even try calling in because they'll never have it ready. You got four people working there however only one person's running the check out. With six people in line waiting. Then when you go to show up and pick up something that you called in they don't even have it ready. Then you're waiting in mind the whole time to actually find out that they haven't even got your stuff yet.

MJ Wallaker

★★★★★

8 months ago

Every time I go in they take such good care of me. I had gotten the wrong windshield wipers that another store had recommended for my car, and went there to see if they had the kind I needed. They found them no problem and showed us how to install them properly. One of them came loose in a severe storm and I lost it, and since it was still under warranty, they replaced it for free and installed it for me. These folx are kind, patient, and know what they're doing.

Loretta Fleener

★★★★★

3 months ago

Order my part online and it was ready to go when i got there! Super fast! Part was just what I needed thank you!

Leila McClure

★★★★★

6 months ago

My husband was having trouble with his jeep starting, so we went on to have our battery checked and it was bad. The store manager, Johnny, helped us with the battery check, finding a new battery, and even installed the new battery for us with no charge in less than an hour. We really appreciated the friendly speedy service. Johnny was very knowledgeable! We will recommend AAP for anyone needing car parts.

Bokie Lee

★★★★★

5 months ago

I had a bad battery and bought a new one at another store but the guys couldn't figure out how to install it. I jumped my car and headed up the road, called advance and the manager came out and spent around 45 minutes installing the battery. He went way over and beyond to help, and this will be my go to auto parts store from now on. Very much appreciate the help. 5.5 stars

Patrick K

★☆☆☆☆

2 months ago

Friday 130pm. Jan 9. Younger associate was in parking lot helping another customer. The older gentleman with long grey hair and beard completely ignored myself and another customer. I waited for 5 minutes and then walked out. The younger associate was apologetic as I was leaving. But his co worker had no interest in helping or acknowledging customers.

Katie Flynn

★★★★★

2 months ago

Been having car troubles for multiple days. Different stores told me different things were wrong. Came to the conclusion I only needed a new battery. Autozone told me they couldn’t change my battery because of the type of car I drive. Went down the road to Advance, and Johnny was eager to help me. Took him 25 minutes to take out the old battery and install the new one. Went above and beyond to help me, and I am so thankful! This is the place to go, and Johnny is the guy to see!

Adam Scribner

★★★★★

3 weeks ago

I recently bought an older Mini Cooper for my wife and needed to replace the battery. After I bought a battery from Advance and replaced it, I realized that I needed a BimmerLink to register the new battery to car's computer. I returned to Advance the same day and Kyler, who sold me the battery, happily came outside and used a diagnostic tool to register the battery. Thank you, Kyler! Great service!