Advance Auto Parts

Christina Omasta

★☆☆☆☆

a year ago

Absolute WORST customer service experience EVER!! Went into this store this evening to return some items that we had bought at the Boyette store (this store is on 301) and the gentleman behind the counter refused to take back our items. We had the original receipt and we were within the 45 days. He gave the excuse that he couldn’t scan the receipt because his system couldn’t read it, then tried to say we were past the 30 day window so I googled the return policy right in front of him and told him it was a 45 day policy. He insisted we had to go back to the store where we bought it from to return. I will never shop at this Advanced Auto again and if he thinks I’m done with this issue, he’s kidding himself because I will be filing a complaint with corporate! It was the end of the day, so now I have to wait another day to return. You are lazy sir. This isn’t the first issue we’ve had with you.

Cero0tr3s

★★★★★

2 years ago

I recently had a fantastic experience at Advance Auto Parts, and I wanted to share my appreciation, particularly for Gabe. His exceptional customer service stood out—Gabe demonstrated great knowledge, was incredibly helpful, and maintained a high level of politeness throughout. I'm giving this store a solid 5 stars, all thanks to Gabe's outstanding assistance.

Ramon Cabreja

★★★★★

5 months ago

I love sharing my experiences as I go to different places

Osaurus G

★★★★★

3 years ago

Great staff had me in and out of there with a new battery quickly. Highly recommend this location.

Mike Hudak

★★★★★

7 years ago

Love this place..always as for Shaun and axle ..I've been going here for years ..they go out of there way to help people. have great pricing also

Michele Krotje

★★★★★

a year ago

Needed a battery and the want able to get here til7:30at night, Logan was awesome doing it in the dark as well as putting on a windshield wiper! He was super polite and kind!

Andrew Chapin

★★★★★

a year ago

I rarely do this but I just had too Good of an Awesome Experience at this Advance Auto Parts. Usually when I walk into these types of shops I’m not in too much of a good mood because it means something’s usually wrong with my vehicle. Today was not the case but I just wanted to give a shout of to their employee Diego! As soon as I walked in he gave me the warmest welcome I’ve ever received. He chatted with me and made eye contact with me the whole time. It’s sad that these days this isn’t as common when going into places of business but I’m so glad that there are employees out there that really take pride in their jobs like Diego! God Bless!

Star S

★★★★★

3 years ago

Came to buy oil but got a delicious frappe. 5 stars for auto parts and 5 stars for the frappe. 😋

Terrence Tech

★★☆☆☆

5 months ago

Went in at 745 am to grab some antifreeze and have a check engine light checked and was they didn't have enough staff at the time to check my light.

Sean M

★☆☆☆☆

3 months ago

why can’t they install battery’s at 6:40 pm. i don’t want to be that guy but the flash light was invented before the store existed.

Lazy Cross

★★★★★

a year ago

Great service, came in during a busy hour reps still took the time to address all of my concerns and assisted me with a battery install Doug and Sean were a great help would definitely recommend if you are in the area and in need of

Santii Santiago

★☆☆☆☆

5 months ago

Come here if you would like no help and terrible service. Nobody wants to do their job. If you dont want to help people you shouldn’t be at a customer service job that requires you to interact and help customers. Very disappointed. Olivia do better.

Shiva

★☆☆☆☆

2 years ago

The type of place where you aren’t welcome and are told to leave because apparently they close at 8:56pm not the official 9pm. I am just trying to return a part, the transaction would’ve taken maybe a minute or two tops, but the associates did not want to hear my request. I went out of my way to get here for this type of service and clearly they do not care about the business and are in a rush to leave home. And yes, I do have better things to do rather than writing this review at 9pm on a Monday, but I know this will help somebody in the future, and the business itself, because I do shop at advance auto quite often. I would think about coming here after 8:55 PM twice next time or just go to their competitor. There were 2 men (not saying gentlemen) inside, one with glasses and one in the picture, Thanks guys.

Enmanuel Rodriguez

★★★★★

a month ago

They have a very attentive and helpful staff. I'm very grateful to ❗️Hector❗️ for his versatility in languages, and I left this auto parts store very happy.

Armando Allan

★☆☆☆☆

8 months ago

I bought a car battery because they said they’d do the install for free as long as it was before they close. The worker would not install my battery because he said the sun is setting, but the sun doesn’t set for another 2 hours so that’s a lie. Do yourself a favor and Go to Autozone instead, much better service

Sean McCauley

★☆☆☆☆

a month ago

02/22/2026, I walked in for a return on my alternator purchased costing 347.00 at the this store on 02/20/2026, Never opened with the receipt. Never used. Spoke with Ayden the cashier. He advised that I cannot return it, even though it was never opened because Advance Auto Parts has a return policy that all electrical components leaving the store are non refundable etc. ***Consumers Be Aware.*** I went online to the non refundable part list. The alternator was not on that list. I advised that to the cashier of my finding per online policy. The GM Mark advised that he not refunding my funds. Plain and simple. Now I have to eat the cost of 347.00 car part that I do not need. The Return policy is very conflicting and people working at the store are using this at their advantage to protect their store numbers and screw ppl out of their money.

Sean McCauley

★☆☆☆☆

a month ago

I went to a different store not naming, but walked in with receipt in hand explained what happened. Return without any problems or issues. Great customer service. Not even the store I purchased my alternator from. Further lets me know this store is protecting its numbers and using the policy and its loop holes to their advantage.